Digital comparison tools market study
The CMA carried out a market study into digital comparison tools (DCTs) to see how they are working for consumers, businesses and the economy.
Case timetable
Date | Action |
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28 September 2017 | Statutory deadline |
26 September 2017 | Final report published |
24 April 2017 | Deadline for comments on the update paper |
28 March 2017 | Publication of update paper |
24 October 2016 | Deadline for responses to the statement of scope |
29 September 2016 | Launch of market study |
Contact
Government response to findings and recommendations
21 December 2017: The Minister for Small Business, Consumers & Corporate Responsibility at the Department for Business, Energy & lndustrial Strategy has responded on behalf of the government to the digital comparison tools market study findings and recommendations.
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Final report
26 September 2017: We have published our final report on the DCTs market, as well as supporting papers and research we commissioned from GfK.
- Summary of final report (26.9.17)
- (PDF, 2.46 MB) (26.9.17)
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- (PDF, 6.64 MB) (26.9.17)
- Video: Price Comparison Sites - How to get the best out of them (26.9.17)
- Press release: CMA steps in to give people a better deal on comparison sites (26.9.17)
Responses to update paper
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Update paper
28 March 2017: We have published an update paper on our work to date on the DCTs market study, as well as a report on the consumer survey and qualitative research we commissioned from Kantar Public Ltd.
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- (PDF, 2.4 MB) (28.3.17)
- (PDF, 1.1 MB) (28.3.17)
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- Press release: Digital comparison tools could offer even greater benefits - CMA (28.3.17)
- (Word) (28.3.17)
- Annex A: Kantar consumer research
- (PDF, 12.9 MB) (28.3.17)
- (PDF, 1.13 MB) (5.5.17)
- Consumer survey data tabulations (3 sets):
- (Excel, 38.4 MB) (5.5.17)
- (Excel, 56.4 MB) (5.5.17)
- (Excel, 21.4 MB) (5.5.17)
- (Excel, 31.9 MB) (5.5.17)
- (Excel, 4 MB) (5.5.17)
Responses to statement of scope
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DCT workshops
8 November 2016: We are planning to hold 2 workshops in early December to discuss the statement of scope and issues raised in submissions following consultation. We have sent invitations to a selected range of DCTs and suppliers to ensure that a good cross section of DCTs and suppliers are represented. Spaces are limited, but we will consider expressions of interest in attending from any other DCTs or suppliers: please contact us by 15 November using the email contact above.
Launch of market study
29 September 2016: The CMA has launched a market study into DCTs used by consumers to compare and/or switch between a range of products or services from a range of businesses. It will examine whether the sector is working well for consumers, and determine how to maximise the benefits DCTs offer.
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(29.9.16)
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(Word) (29.9.16)
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Press release: CMA launches study into digital comparison tools (29.9.16)
Updates to this page
Published 29 September 2016Last updated 21 December 2017 + show all updates
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Government response to findings and recommendations added.
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Final report published.
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Response to update paper published.
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Responses to update paper published.
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Update paper and research report published.
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Date for publication of update added.
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Response to statement of scope published.
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Responses to statement of scope published.
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Responses to statement of scope published.
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DCT workshops update added.
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First published.