Complain about a driving instructor
Complain about an approved driving instructor (ADI) if you’re not happy with their service or behaviour.
Service from your driving instructor
Contact the Driver and Vehicle Standards Agency (DVSA) if your instructor:
- provides lessons that are shorter than agreed
- keeps cancelling or arriving late for lessons
- does not provide lessons that you’ve already paid for
DVSA driving instructor team
[email protected]
DVSA
PO Box 349
Newcastle-Upon-Tyne
NE12 2GN
DVSA can ask the instructor about the matter on your behalf, but they cannot help you get any money back.
Your driving instructor’s behaviour
Contact DVSA if your driving instructor is behaving inappropriately, for example:
- using their mobile phone while you’re driving
- shouting or swearing at you
- using inappropriate language, either in person or in messages they’ve sent to you
- using unnecessary physical contact
DVSA driving instructor team
[email protected]
Information you need
It will help DVSA’s investigation if you can give them any of the following:
- your full name and email address
- the full name of the driving instructor and driving school
- the driving instructor’s ADI number
- the driving instructor’s telephone number or email address
- the driving instructor’s vehicle registration
- any evidence, such as receipts or screenshots of messages from the driving instructor
DVSA will not make you report the incident to the police unless you want to.