Contact Jobcentre Plus

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Existing benefit claims

Call the appropriate number for your benefit to:

  • discuss a claim you’ve made
  • tell the Department for Work and Pensions (DWP) about a change in your circumstances, for example if you start working or your income changes
  • ask to get communications in an alternative format, such as braille, large print or audio CD

You’ll need your National Insurance number when you call any of these numbers.

Check Christmas and New Year opening times.

Jobseeker’s Allowance (JSA), Income Support, Incapacity Benefit or Employment and Support Allowance (ESA)

Telephone: 0800 169 0310
Textphone: 0800 169 0314
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 169 0310
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
Welsh language: 0800 169 0207
Monday to Friday, 8am to 5pm
Find out about call charges

If you’re in Northern Ireland

For JSA and Income Support, contact your Jobs and Benefits office. For ESA, contact the ESA Centre.

Universal Credit

You can contact Jobcentre Plus by signing in to your online account - you’ll get a reply Monday to Friday, 8am to 6pm.

If you cannot use your Universal Credit account, call the Universal Credit helpline.

Social Fund

Telephone: 0800 169 0140
Textphone: 0800 169 0286
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 169 0140
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
Monday to Friday, 10am to 3pm
Welsh language: 0800 169 0240
Monday to Friday, 8am to 5pm
Find out about call charges

Maternity Allowance

Telephone: 0800 169 0283
Textphone: 0800 169 0286
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 169 0283
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
Monday to Friday, 10am to 3pm
Welsh language: 0800 169 0296
Monday to Friday, 8am to 6pm
Find out about call charges

Bereavement benefits

Telephone: 0800 151 2012
Textphone: 0800 169 0314
Welsh language: 0800 731 0453
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 151 2012 British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
Monday to Friday, 8am to 5pm
Find out about call charges

View a printable version of the whole guide

Part of How to claim New Style Jobseeker's Allowance (JSA): step by step

  1. Step 1 Check if you're eligible

    1. Check if you're eligible

    You might also be eligible for Universal Credit.

    1. Find out about Universal Credit

  2. Step 2 Make a claim

    1. How to claim

  3. Step 3 Get your payment

    1. How and when you're paid

    If your claim is turned down or you're only eligible for National Insurance credits, you'll get a letter within 2 weeks explaining what to do next.

  4. Step 4 Report any change in your circumstances

    1. Tell Jobcentre Plus about any change in your circumstances

  5. Step 5 Check when you'll stop getting payments

    You'll be told when your payments are about to stop. If your circumstances do not change, this will be after 182 days.

    1. You are currently viewing: Get support from Jobcentre Plus when your payments stop

Also part of