Vehicle registration and V5C certificates (log books)
Before you contact DVLA, read how to:
- get a duplicate log book (V5C)
- get vehicle information from DVLA
- tell DVLA you’ve sold or bought a vehicle
- change your name and address on your V5C
- register a vehicle
- get a private (personalised) number plate
- put a registration number on a vehicle
- take a registration number off a vehicle
- change vehicle details on a V5C
- take a vehicle out of the UK
- import a vehicle into the UK
When to contact DVLA
Wait for the processing time before contacting DVLA.
If you have not received your log book after 6 weeks and you have not notified DVLA, you’ll have to pay £25 to get a replacement.
If you applied online
| Type of application | Processing time |
|---|---|
| Get a duplicate log book | 2 weeks |
| Change of address | 4 weeks |
| Change of registered keeper | 4 weeks |
| Confirmation you’ve sold your vehicle | 4 weeks |
| Put on, take off or keep a private registration number | 2 weeks |
If you applied by phone or post
Contact DVLA if you have not received your log book and it’s been 4 weeks since you applied.
By phone
DVLA Vehicle Enquiries
Telephone: 0300 790 6802
Monday to Friday, 8am to 7pm
Saturday, 8am to 2pm
Find out about call charges
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on a mobile or tablet
By webchat
Use the webchat service to contact DVLA about vehicle registration and V5C certificates (log books).
By email
Use the email service to contact DVLA about vehicle registration.
By post
Vehicle Customer Services
DVLA
Swansea
SA99 1AR
Your answers
- 1. What do you need to contact DVLA about?
- Vehicle registration and V5C certificates (log books)
- Change 1. What do you need to contact DVLA about?