EU Settlement Scheme, Frontier Worker permit or Service Provider from Switzerland visa applications
Get help if you have questions about:
- the EU Settlement Scheme
- using the ‘EU Exit: ID Document Check’ app
- Frontier Worker permits
- the Service Provider from Switzerland visa
Check if you can apply to the EU Settlement Scheme
The deadline for most people to apply to the EU Settlement Scheme was 30 June 2021. Check if you can still apply for the EU Settlement Scheme.
If you are not eligible, check if you need a visa to continue living in the UK.
Switch from pre-settled to settled status
If you have pre-settled status under the EU Settlement Scheme, you can usually switch to settled status after you have lived in the UK for 5 years in a row.
Check if you can switch to settled status.
If you are not sure if you are eligible
UK Visas and Immigration (UKVI) contact centre staff cannot give you advice on whether you are eligible for the EU Settlement Scheme or check your application before you submit it.
You can:
- find out more about getting specialist immigration advice on the Citizens Advice website
- get help if you are vulnerable or your application is complex
Sign back into your EU Settlement Scheme application if you have not submitted it
You can sign in to continue your application.
Check when you will get a decision
UKVI contact centre staff cannot track the progress of your application.
You can contact UKVI if both of the following apply:
- your decision has taken longer than 1 month
- UKVI has not contacted you about your application - check your email’s spam or junk folder
Find out why your decision might take longer than 1 month.
Get help using a computer or mobile to apply online
You can get support over the phone from We Are Digital if you need help filling in the settlement scheme application form online. You may need to book a phone appointment.
We Are Digital
[email protected]
Telephone: 03333 445 675
Monday to Friday, 9am to 6pm
Find out about call charges
Sign in to view and prove your status (get a share code)
You can use the view and prove your immigration status service to check your status or get a share code to prove it to others.
For example, you can use your share code to prove your right to work to an employer.
Update the details in your UKVI account
You can update your UKVI account online if your details have changed.
For example, if you need to change your address or add a new passport before you travel, or change your photo or address.
Contact UKVI
You can contact UKVI’s Resolution Centre team if you:
- have a different question about the EU Settlement Scheme, Frontier Worker permits, or the Service Provider from Switzerland visa
- have had technical problems using the online services to apply, get a share code or update your details
Online
Contact the Resolution Centre online.
If you have not had a response, check your email’s spam or junk folder before contacting UKVI again.
By phone
You can also get help on the phone with English-speaking staff.
Telephone: 0300 123 7379
Monday to Friday (excluding bank holidays), 8am to 8pm UK local time
Saturday and Sunday, 9:30am to 4:30pm UK local time
Find out about call charges
The phone number is different if you are from a local council or another organisation helping other people to apply.
Christmas and New Year opening hours
| Date | Opening hours |
|---|---|
| Tuesday 24 December 2024 | 8am to 5pm |
| Wednesday 25 December 2024 | Closed |
| Thursday 26 December 2024 | Closed |
| Tuesday 31 December 2024 | 8am to 5pm |
| Wednesday 1 January 2025 | Closed |
If you are from an organisation helping others to apply
Telephone: 0300 790 0566
Monday to Friday (excluding bank holidays), 9am to 5pm UK local time
Find out about call charges
Your answers
- 2. What is your question about?
- Applying to continue living in the UK (including settled and pre-settled status)
- Change 2. What is your question about?
- 3. What do you need help with?
- Using the ‘EU Exit: ID Document Check’ app
- Change 3. What do you need help with?