St Helena, Ascension and Tristan da Cunha
Getting help
The Foreign, Commonwealth & Development Office (FCDO) cannot provide tailored advice for individual trips. Read this travel advice and carry out your own research before deciding whether to travel.
St Helena, Ascension and Tristan da Cunha are British Overseas Territories. There is no British Embassy, and the local authorities will deal with requests for emergency assistance.
Emergency services on St Helena and Ascension
Telephone: 999 (ambulance, fire, police)
Emergency services on Tristan da Cunha
Ambulance: 5000
Police: 5111
Contact your travel provider and insurer
Contact your travel provider and your insurer if you are involved in a serious incident or emergency abroad. They will tell you if they can help and what you need to do.
Refunds and changes to travel
For refunds or changes to travel, contact your travel provider. You may also be able to make a claim through insurance. However, insurers usually require you to talk to your travel provider first.
Find out more about changing or cancelling travel plans, including:
- where to get advice if you are in a dispute with a provider
- how to access previous versions of travel advice to support a claim
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