Consultation on the introduction of tenant satisfaction measures
Applies to England
Read the full outcome
Detail of outcome
The Tenant Satisfaction Measures Standard will come into force on 1 April 2023. This page includes all the PDF documents and annexes to the Decision Statement.
For the accessible (HTML) versions of the TSM Decision Statement and Instrument, please also see the:
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Decision Statement page which contains the final outcome of the consultation.
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Decision Instrument page which records the regulator’s decision.
If you require the information in other formats please email [email protected] or call 0300 124 5225.
Feedback received
Detail of feedback received
Numerical analysis of individual question responses and a list of respondents are included here. Also see the Decision Statement for more information on feedback.
Original consultation
Consultation description
The Regulator of Social Housing is seeking views on its proposals for tenant satisfaction measures which are part of implementing changes to consumer regulation set out in the Government’s ‘The Charter for Social Housing Residents: Social Housing White Paper’
This page includes the:
- consultation document with draft TSMs
- summary of the consultation
- easy read version of the draft TSMs
- draft consumer TSM Standard
- draft Technical and Tenant Survey Requirements
- draft guidance about the submission of information to the regulator
- draft regulatory and equality impact assessments
- consultation questions
- a list of statutory consultees
The measures would provide data about social housing landlords’ performance and the quality of their services to help tenants hold their landlord to account and help RSH in its future consumer regulation role.
We look forward to hearing from landlords, tenants and anyone with an interest in social housing.
To help ensure a wide range of people are able to participate in our consultation, we have published an easy read version of the draft TSMs. This document has been created with specialist support and reviewed by people who use easy read documents. If you need an alterative format for any of our documents, please contact [email protected]
Documents
Updates to this page
Published 9 December 2021Last updated 21 September 2022 + show all updates
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Post-consultation feedback analysis, Decision statement, Instrument and tenant satisfaction measures documents added.
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Easy read version of draft TSMs added and page text amended accordingly
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First published.