Consultation outcome

Redress for purchasers of new build homes and the New Homes Ombudsman

• From: Ministry of Housing, Communities & Local Government (2018 to 2021)
• Published: 27 June 2019
• Last updated: 24 February 2020 — See all updates

This was published under the 2016 to 2019 May Conservative government

This consultation has concluded

Read the full outcome

Redress for purchasers of new build homes and the New Homes Ombudsman: summary of responses to the consultation and the government’s response

PDF, 535 KB, 51 pages

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Detail of outcome

Summary of responses to the consultation and the government’s response.

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Original consultation

Summary

We are seeking views on delivering a New Homes Ombudsman for buyers of new build homes.

This consultation ran from
9:30am on 27 June 2019 to 11:45pm on 22 August 2019

Consultation description

This consultation seeks views on a New Homes Ombudsman and the detail of proposed legislation to provide better redress for purchasers of new build homes.

This includes the design and delivery of the New Homes Ombudsman, its powers, remit and how to fund it. The consultation also seeks views on whether a Code of Practice should also be underpinned in statute.

Documents

Redress for purchasers of new build homes and the New Homes Ombudsman: a technical consultation

Ref: ISBN 978-1-4098-5476-0

PDF, 773 KB, 51 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email [email protected]. Please tell us what format you need. It will help us if you say what assistive technology you use.

Published 27 June 2019
Last updated 24 February 2020 + show all updates

1. 24 February 2020

   Added summary of responses to the consultation and the government’s response.

2. 27 June 2019

   First published.