Consultation outcome

Complaints code of practice for rail licence holders

From:
Office of Rail and Road
Published
31 August 2022
Last updated
11 October 2022 — See all updates

Applies to England, Scotland and Wales

This consultation has concluded

Detail of outcome

In June 2022 the Office of Rail and Road (ORR) invited stakeholders to give feedback on the wording of a revised, draft complaints code of practice and a draft licence condition for railway licence holders.

We have now published our decision document on the ORR website. This sets out:

  • a summary of the views submitted by respondents to the June 2022 consultation
  • ORR’s response
  • the changes that have been made to the final code of practice

The final code of practice is published alongside the decision document.

ORR intends for the new code of practice to come into effect from 1 April 2023. This is subject to us receiving train and station operators’ consent to the changes. We will seek this via a statutory consultation on licence change.

Original consultation

Summary

Seeks feedback on a revised draft complaints code of practice and draft licence condition.

This consultation was held on another website.

This consultation ran from
to

Consultation description

The Office of Rail and Road (ORR) invites stakeholders to give feedback on the wording of a revised, draft complaints code of practice and a draft licence condition for railway licence holders.

Updates to this page

Published 31 August 2022
Last updated 11 October 2022 + show all updates

  1. Added link to consultation outcome on ORR website.

  2. First published.

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