Guidance

Contact APHA

Find contact numbers and email addresses for the Animal and Plant Health Agency (APHA).

Applies to England, Scotland and Wales

You can report suspected notifiable animal diseases and welfare issues 24 hours a day, 7 days a week.

Telephone if you’re in:

  • England: 03000 200 301
  • Wales: 03003 038 268

If you’re in Scotland, contact APHA Field Services Scotland.

Pet travel and quarantine

Telephone: 03000 200 301

Email: [email protected]

Open Monday to Friday, 8.30am to 5pm.

Animals and animal products

You can call us Monday to Friday, 8.30am to 5pm.

Get help with:

  • notifiable diseases, including TB (bovine tuberculosis)
  • imports and exports
  • welfare
  • registration and licences 

Telephone: 03000 200 301

If you’re in Wales:

If you’re in Scotland, contact APHA Field Services Scotland for help with animals, disease and animal products.

Email APHA

In your email, give as much information as possible. Include relevant details about the animal or plant, your business, the location and any reference numbers.

For general enquiries, email: [email protected]

Report disease, welfare issues or invasive non-native species

Get help with:

Import

Get help with:

Export

Get help with:

Apply, register or get approval for something

Get help with:

Artificial breeding controls

Email: [email protected]

Feed controls and poultry health scheme

Email: [email protected]

Bees                                                                                               

Telephone (in England and Wales): 0300 303 0094

Get contact details of bee inspectors on the National Bee Unit website

Plants and seeds

You can call us Monday to Friday, 9am to 5pm.

For urgent export questions, you can call us Monday to Friday, 7am to 8pm.

Get help with:

  • imports and exports
  • plant passports
  • seed certification and marketing
  • plant health services
  • notifiable plant pests and diseases
  • authorisations relating to plant pests, pathogens, plants, and soil

In England and Wales, Telephone: 03001 000 313

If you’re in Scotland, contact SASA (Science and Advice for Scottish Agriculture).

Email APHA

For general enquiries, email: [email protected]

Report disease or invasive non-native species

You can report tree pests and diseases using the Tree Alert service.

Get help with:

Check what to include when reporting suspected plant pests or disease.

Apply, register or get approval for something

Get help with:

Imports

Email: [email protected]

Exports

Get help with:

Endangered plant and animal species (CITES)

Get help with endangered plant and animal species (CITES):

Get technical help using IPAFFS and Plant Health Export Service

For help using IPAFFS (Import of products, animals, food and feed system) or the PHES (Plant Health Export Service):

Other APHA services

APHA Scientific

Telephone: 03000 600 001

Email: [email protected]

Visit the APHA Scientific website

Disinfectant approvals

Telephone: 0208 026 9609

Email: [email protected]

GM inspections

Get help with investigations and inspections into genetically modified releases into the environment, including seeds, fish and animals but excluding food.

Telephone: 02080 262 466

Email: [email protected]

Report non-compliance

Report someone for breaking animal welfare or plant and bee control rules.

Email: [email protected]

Call charges

Find out about call charges

Complaints

Send a complaint to APHA 

Updates to this page

Published 4 May 2022
Last updated 27 September 2024 + show all updates
  1. Updated the Pet Travel helpline number to 03000 200 301.

  2. Updated the phone number for ferret and other mustelinae registration.

  3. Contact details for livestock registration updated to include poultry and captive birds. Previous contact details for poultry registration removed as they are now out of date.

  4. Updated information on reporting a plant pest or disease. Removed references to the PEACH and eDomero systems, which have been replaced by the import of products, animals, food and feed system (IPAFFS) and Plant Health Export Service (PHES) respectively.

  5. Updated the email address for contacting the Compulsory Scrapie Flocks Scheme.

  6. Added a link to Veterinary Delivery Partner contact details on the TB Hub website.

  7. Added a section about registration queries for the Northern Ireland Retail Movement Scheme (NIRMS).

  8. Updated the email address for contacting the Plant Variety and Seeds team.

  9. Added contact information for 'Authorisations for plant pests, pathogens, plants, and soil'.

  10. Egg marketing contact details for Wales have changed. Telephone 03000 200 301 or email [email protected]

  11. Added translation

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