Complaints procedure
Make a complaint about HM Prison and Probation Service
General complaints
If you’re a visitor, contractor or have been in contact with a prison and would like to raise a complaint about your experience, set out your complaint clearly, including dates and any other details and send it to: [email protected].
Prisoners request and complaints procedure
For prisoners there is a separate process to follow using the Prisoner complaints policy.
Probation Service complaints procedure
There is a separate process to make a complaint about the delivery of probation services.
If you’re not happy with a complaint
If you have been in prison or on probation and are not happy with how your complaint has been handled, you can write to the Prisons and Probation Ombudsman.