Personal Transport Unit enquiries
Online
Do this after you’ve told HMRC you’ve brought it into the UK.
Check if you need to pay VAT and duty on a vehicle you import.
Webchat
Speak to an adviser online about general enquiries on:
- Notification of Vehicle Arrival (NOVA) forms you’ve already filed with us
- your NOVA number
- a letter you’ve received from the DVLA, advising to contact the Personal Transport Unit
- a VAT NOVA1 form if you’re unable to use the NOVA online service
- importing a vehicle from the EU, or outside the EU if you’re VAT registered
- any payments you’ve made from VAT demands issued by the Personal Transport Unit
Email HMRC for any general enquiries and to send information or documents we request from you. You can also email us if your query involves more than one vehicle.
[email protected]
Phone
Call HMRC if you are a VAT registered trader for help with importing vehicles to the UK, or if you need help with the Notification of Vehicle Arrival (NOVA) process.
Telephone:
0300 322 7071
Opening times:
Monday to Friday: 8.30am to 5pm
Closed on bank holidays.
If your call is not urgent please use webchat to contact us.