Publication scheme

The publication scheme specifies the categories of information that the company publishes and explains how to get that information.

You can find specific documents for this organisation using the publication search.

If the information you want is not routinely published, you can make a request for it. You can also search through previous responses to freedom of information (FOI) requests.

Who we are and what we do

The information published within this category covers our organisational details, structures, locations and contacts. This includes:

What we spend and how we spend it

In this category, we regularly publish financial information about projected and actual income, expenditure, procurement, contracts and financial audits including:

What our priorities are and how we are doing

This category covers our strategies and plans, performance indicators, audits, inspections and reviews, including:

How we make decisions

In this category, we publish details of our decision-making processes and records of our decisions:

Our governance

Our policies and procedures

In this category we publish our policies and procedures including:

Lists and registers

In this category, we publish details of SLC’s lists and registers including:

  • Information Asset Register (available on request)
  • FOI disclosure log you can access previous FOI releases in the UK Government Web Archive
  • Register of Interests (available on request)
  • Gifts and Hospitality Register (available on request)

The services we offer

In this category we publish information about the services we offer including:

Student Finance England

The Memphis Building
Lingfield Point
McMullen Road
Darlington
County Durham
DL1 1RW

Contact form https://www.gov.uk/con...

General Enquiries 0300 100 0607

Student Finance Wales

Welsh Government Office
Sarn Mynach
Llandudno Junction
Conwy
LL31 9RZ

Contact form https://www.studentfin...

General Enquiries 0300 200 4050

Written requests

Information not published under this scheme, or not available elsewhere on gov.uk website, can be requested by e-mailing:

Email: [email protected]

Requests are dealt with in accordance with the timescales of the FOI Act or other relevant legislation (eg the General Data Protection Act 2018, Student Finance Regulations).

Information not made available

There will be occasions when we will not be able to supply all the information requested. These will only be in respect of information specifically exempted under the Freedom of Information Act, in particular when we are constrained by considerations of:

  • national security
  • legal and contractual obligations
  • our duty to keep sensitive information about individuals confidential

We will always make clear on such occasions why information is withheld. Members of the public have the right to appeal to the Information Commissioner against such a decision. Anything not published under the scheme can be requested under the Freedom of Information Act by e-mailing: [email protected]

Format

Normally material will be made available electronically. Paper copies will be made available on request.

Charges

In general, SLC does not charge for information provision, but retains the right to charge for written requests in line with the FOI regulations. Where a request for information would be excessively costly to deliver, SLC will endeavour to liaise with the requesting body to determine a less costly solution. This decision will be reviewed on the same timeframe as the review of the publication scheme.

Feedback

We welcome suggestions as to how our scheme might be improved. Any questions or comments about this scheme should be sent in writing to the Publication Scheme Co-ordinator:

FOI Office
Student Loans Company
100 Bothwell Street
Glasgow
G2 8JD

Further information

More information about the Freedom of Information Act is available on the Information Commissioner’s website

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