Personal information charter

This charter sets out the standards you can expect from the Trade Remedies Authority (TRA) when we collect, hold or use your personal information.

Your rights

When we collect, hold, use or process your personal information, you have a right to be told:

  • what the data is being used for
  • why we’re legally able to process your data (also called the ‘lawful basis for processing’)
  • how long we will keep your data
  • who we will share it with
  • whether it will be transferred or accessed outside the UK or EU, and what legal protection it will have
  • who our Data Protection Officer is
  • about any rights you have, including the right to access your information or to object to its being used
  • about your right to complain to the Information Commissioner if you feel that your personal information has been mishandled

You are also entitled to have your personal information:

  • protected and kept secure
  • kept accurate and up to date
  • not used for purposes which are incompatible with those for which it was collected
  • kept only for as long as it is needed for the purpose for which it was collected (unless it must be kept as part of the historic record)

How to contact the Data Protection Officer (DPO)

The DPO:

  • determines how and why personal data is processed
  • is responsible for independent advice
  • monitors TRA’s use of personal information

Contact TRA:

  • to get a copy of the personal information we have about you
  • if you have any questions relating to how we handle your personal data
  • if you have any concerns about a TRA service

Data Protection Officer
Trade Remedies Authority
North Gate House
21-23 Valpy Street
Reading RG1 1AF

Email [email protected]

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