Complaints procedure

Make a complaint about HM Prison and Probation Service

Set out your complaint clearly, including dates and any other details, and send it to [email protected].

If you’re not happy

If you’re not happy with how we have handled your complaint, you can contact the Prisons and Probation Ombudsman.

Prisoners request and complaints procedure

There is a separate process for people in prison to follow. Prisoner complaints policy.

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