Statutory guidance

Access to Work MHSS provider guidance for contracts effective on or after 20 August 2024

DWP provider guidance for the Access to Work Mental Health Support Service (MHSS) programme.

• From: Department for Work and Pensions
• Published: 20 August 2024
• Last updated: 21 November 2024 — See all updates

Documents

Chapter 1: Introduction and overview

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Chapter 2: Eligibility Conditions and Service Requirements

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Chapter 3: Quality Assurance and Contract Requirements

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Chapter 4: Customer Journey Referral, Start, Support Period and Leaver Process

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Chapter 5: Financial Procedures and Claiming Payment

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Chapter 6: The Provider Referrals and Payments System (PRaP)

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Chapter 7: Performance Management, Compliance and Management Information (MI)

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Chapter 8: Complaints, Document Retention and Data Sharing

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Chapter 9: Marketing and Communications

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Annex A: Access to Work MHSS Supplier Generated Candidate Form

MS Word Document, 330 KB

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[Withdrawn] Annex B: Access to Work MHSS Customer Consent To Share Information

MS Word Document, 33.8 KB

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Annex C: Access to Work MHSS Support Plan

MS Word Document, 343 KB

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Annex D: Access to Work MHSS 6 Month Report

MS Word Document, 343 KB

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Annex E: Access to Work MHSS Exit Report

ODT, 321 KB

This file is in an OpenDocument format

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Annex F: Access to Work MHSS Specified Standard

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Annex G: Monthly Management Information Return

MS Excel Spreadsheet, 45 KB

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Annex H: Access to Work MHSS Standard Wording

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Details

This guidance is for Department for Work and Pensions (DWP) providers of the Access to Work MHSS programme for contracts effective on or after 20 August 2024.

There is separate MHSS provider guidance for contracts effective on or before 19 August 2024.

Other Access to Work provider guidance

Access to Work provider memos provide information about updates to the guidance

Published 20 August 2024
Last updated 21 November 2024 + show all updates

1. 21 November 2024

   Updated chapter 4 para 4.41 to remove reference to missing a scheduled support meeting.

2. 1 November 2024

   Updated Annex E. Updated chapter 4 and 7 to remove reference to a consent form that is no longer in use.

3. 28 August 2024

   Published an HTML version of the guidance.

4. 20 August 2024

   First published.