Research and analysis

Apply for PIP Digital Self-Serve: Evaluation Summary 

This report summarises the key findings from the Apply for Personal Independence Payment (PIP) Digital Self-Serve evaluation to date.

• From: Department for Work and Pensions
• Published: 17 December 2024
• Last updated: 19 December 2024 — See all updates

Documents

Apply for PIP Digital Self-Serve: Evaluation Summary 

Ref: ISBN 978-1-78659-789-2, Ad Hoc Research Report 108

HTML

Apply for PIP Digital Self-Serve: Evaluation Summary

Ref: ISBN 978-1-78659-789-2 , Ad Hoc Research Report 108

PDF, 282 KB, 14 pages

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Details

The report includes evaluation of the impact of self-serve on registration, assessment referral and award volumes in the rollout areas alongside the findings from qualitative research with Personal Independence Payment (PIP) customers to understand the experience of using the new application route.

Research background 

This research was undertaken as part of the evaluation of the Health Transformation Programme (HTP). HTP is developing a new Health Assessment Service and transforming the PIP service, including introducing a new channel for customers to apply online.  

Contribution to the evidence base  

This report provides a summary of the evaluation to date following initial launch of Digital Self-Serve on GOV.UK. The full evaluation will be published once completed.  

Research value 

DWP will use these findings, alongside insights from the wider evidence base on PIP processes to inform decisions relating to the further rollout of the digital service. Any decisions on further rollout will take into account deliverability and financial implications.

Published 17 December 2024
Last updated 19 December 2024 + show all updates

1. 19 December 2024

   An HTML version of the Apply for PIP Digital Self-Serve: Evaluation Summary  has been added to the page.

2. 17 December 2024

   First published.