Guidance

Access to Work live running memo LR20

Updated 17 December 2024

This publication has been withdrawn.

This memo is no longer current and is not being updated. It is published here for reference only.

1. This Provider Memo advises of amendments to the Access to Work (AtW) provider guidance for the holistic assessments (HA) contract. The amendments align KPI1 of the provider guidance to that of the contract.

2. Please ensure, with immediate effect, that the revised information in Access to Work (AtW) provider guidance for the holistic assessments (HA) should be read in full and used by you and all of your supply chain partners. For your convenience, a table indicating the whereabouts and nature of the changes is included below. Please treat this table as signposting – you should read the guidance in full before raising any query.

Amendments to provider guidance

Access to Work provider guidance has been amended as follows.

Chapter Para Title Summary of Change Date of Guidance Change Version Number
1 2.17 bullet 1 & 4 Introduction and Overview of the Programme 1 (one) working day changed to 2 (two) working days to align with KPI1 in the contract 22/02/2021 9
6 6.11 KPI 1 Performance 1 (one) working day changed to 2 (two) working days to align with KPI1 in the contract 22/02/2021 9
6 6.11 KPI Table Performance Removal of RAG rating for all KPI’s 22/02/2021 9

Further information and contact details

All enquiries on the subject of this memo should be raised with your Performance Manager in the first instance, they will endeavour to provide you with an answer as soon as possible.

Issued by: The Work Programme and Disability Employment Provision policy team, DWP