Concessionary travel survey, questionnaire: 2024

Q: SECTION 8 - CONCESSIONS FOR YOUNG PEOPLE

Question number Question description 20(a) Do the main bus operators in your authority - scheme offer commercial concessions to young people in the year ending March 2024? 20(b) If you have answered Yes to question 20(a) please provide further information 21(a) Do you publish a Transport Policy Statement for 16 to 19 year olds? 21(b) If you have answered Yes to question 21(a) please provide details of the web link 22 Please provide further details on the age groups covered, fare charged, time period covered, geographical restrictions and any other information as appropriate. Please do not include the statutory travel to school responsibilities or contracted school services 23 If you have any comments on the data supplied, please let us know.

Q: SECTION 9 - INTERNET PRESENCE

Question number Question description 24(a) Do you provide details of concessionary travel offering available on a website? 24(b) If so, please provide the address 25(a) Do you provide details of reimbursement such as amount, calculation method or policy on a website? 25(b) If so, please provide the address

Q: SECTION 10 - ENGAGING WITH ELIGIBLE RESIDENTS

Question number Question description 26(a) Do you actively promote awareness of the concessionary travel scheme to residents in your Authority? 26(b) If yes please provide details of how you do this Question 26 is voluntary and not on the Single Data List.

Q: SECTION 11 - PASS PRODUCTION

Question number Question description 27(a) Does your authority have a management contract in place for producing and distributing statutory passes? 27(b) If yes, please provide the name of the contractor or service provider 27(c) How does your authority order holograms for statutory passes? 27(c details) If you answered ‘Other’, please specify what arrangement is in place Question 27 is voluntary and not on the Single Data List.

Question 1

SECTION 0 - TCA - SCHEME DETAILS

Accepted Answer

1 and 2. Give your contact details below

Question number	Question description
1(a)	Name of Local Authority (LA)
2(a)	Your name
2(b)	Your email address
2(c)	Your telephone number

Question 2

SECTION 1 - CONCESSIONARY PASSES

Accepted Answer

3. Please specify the average number of concessionary pass holders in your authority in the year ending March 2024, broken down by type of pass where possible

Question number	Question description
1(a)	Name of Local Authority (LA)
2(a)	Your name
2(b)	Your email address
2(c)	Your telephone number

Question 3

SECTION 2 - CONCESSIONARY BUS JOURNEYS

Accepted Answer

4. What was the number of concessionary bus journeys made by older - disabled people in the year ending March 2024 originating in your TCA which were subject to concessionary fare reimbursement?

Question number	Question description
4(a)	Total concessionary bus journeys by older - disabled people
4(b)	Of which ENCTS statutory bus journeys
4(c)	Please provide details of the basis for your estimates and assessment of the reliability of the figures - underlying the data in this question

Question 4

SECTION 3 - EXPENDITURE ON CONCESSIONARY TRAVEL

Accepted Answer

5. Please provide figures for Total Net Current Expenditure on concessionary travel in the year ending March 2024 and a breakdown by statutory and discretionary net expenditure

Question number	Question description
1(a)	Name of Local Authority (LA)
2(a)	Your name
2(b)	Your email address
2(c)	Your telephone number

Question 5

SECTION 4 - REIMBURSEMENT TOTAL

Accepted Answer

6. What was the total expenditure on reimbursement of bus operators for concessionary travel by ENCTS pass holders in the year ending March 2024?

Question number	Question description
4(a)	Total concessionary bus journeys by older - disabled people
4(b)	Of which ENCTS statutory bus journeys
4(c)	Please provide details of the basis for your estimates and assessment of the reliability of the figures - underlying the data in this question

Question 6

SECTION 5 - REIMBURSEMENT BREAKDOWN

Accepted Answer

7. Please provide details of the revenue forgone component of the total reimbursement expenditure in the year ending March 2024

Question number	Question description
1(a)	Name of Local Authority (LA)
2(a)	Your name
2(b)	Your email address
2(c)	Your telephone number

8. Please provide details of the additional costs component of this total expenditure in the year ending March 2024

Question number	Question description
8(a)	Total generated journeys
8(b)	Total additional costs (£)
8(b)i	Of which Scheme administration costs (£)
8(b)ii	Of which Total Marginal Operating Costs (MOCs) (£)
8(b)iii	Of which Total Marginal Capacity Costs (MCCs) (£)
8(b)iv	Of which Total Peak Vehicle Requirement (PVR) costs (£)

9. If you are unable to supply details of some or all of your reimbursement arrangements because they are different from the format requested, please provide further information below (for example fixed pots). Please provide any additional comments which you think may be helpful in understanding your data (for example significant changes since last year)

Question number	Question description
9	Additional comments

Question 7

SECTION 6 - REIMBURSEMENT METHODS

Accepted Answer

Question number	Question description	Answer options
10	Do you have any fixed term arrangements for reimbursement?	Yes - No
11	Are you using some or all elements of the DfT guidance, as either a starting point for negotiations with bus operators or to calculate reimbursement due in the year ending March 2024?	Yes - No
12	Does your authority use smart ENCTS data as its primary evidence base for reimbursing bus operators? If not, please briefly describe what evidence is used?	Yes - No (with detail)
13	Does your authority ‘hotlist’ invalid ENCTS passes?	Yes - No
13(a)	If yes, does your authority also share details of ENCTS permits it has ‘hotlisted’ with other authorities?	Yes - No
13(b)	If yes, does your authority include in its own master list details of ENCTS permits that have been ‘hotlisted’ by other authorities?	Yes - No
14(a)	If you use the guidance, do you use the Discount fare method for average fares?	Yes - No
14(b)	If you use the guidance, do you use the Basket of fares method for average fares?	Yes - No
14(c)	If you use the guidance, do you use the DfT RF Calculator (Single Demand Curve)?	Yes - No
14(c)i	If you use the guidance, do you use the Percentage change in operator-specific nominal fares between 2005/06 and the current reimbursement period?	Yes - No
14(c)ii	If you use the guidance, do you use the TCA-wide change in nominal average fares?	Yes - No
14(c)iii	If you use the guidance, do you use the National Bus Index?	Yes - No
14(d)	If you use the guidance, do you use the Marginal Operating Costs (MOCs) calculator?	Yes - No
14(e)	If you use the guidance, do you use the Marginal Capacity Costs (MCCs) model in DfT calculator?	Yes - No
14(e)i	If you use the Marginal Capacity Costs (MCCs) model in DfT calculator, do you use default values?	Yes - No
14(e)ii	If you use the Marginal Capacity Costs (MCCs) model in DfT calculator, do you use local values?	Yes - No
14(e)iii	If you use the Marginal Capacity Costs (MCCs) model in DfT calculator, do you use a mixture of default and local values?	Yes - No
14(f)	If you use the guidance, do you use the Peak Vehicle Requirement (PVR) calculations?	Yes - No
15	If you do not use the guidance at all, or do not use certain elements of it, please provide brief reasons for this and specify what methods you use instead	Free text

Questions 13, 13(a), and 13(b) are voluntary and not on the Single Data List.

Question 8

SECTION 7 - DISCRETIONARY CONCESSIONS

Accepted Answer

16. Please specify what discretionary concessions you offer in the year ending March 2025 in addition to the statutory scheme and for various groups of people

Question number	Question description
1(a)	Name of Local Authority (LA)
2(a)	Your name
2(b)	Your email address
2(c)	Your telephone number

Questions 16(d)i, 16(d)ii, and 16(d)iii are voluntary and not on the Single Data List.

17. Please specify what discretionary concessions you offer to ENCTS passholders in respect of time of travel in the year ending March 2025

Question number	Question description	Answer options
17(a)	Statutory minimum only (9:30am to 11pm Mon to Fri and all day on weekends and public holidays)	Both older and disabled passholders - Older passholders only - Disabled passholders only
17(b)	Pre-9:30am start Mon to Fri	Both older and disabled passholders - Older passholders only - Disabled passholders only
17(c)	If a pre-9:30 concession is offered, please specify start times and whether a fare is charged
17(d)	Extension beyond 11:00pm Mon to Fri	Both older and disabled passholders - Older passholders only - Disabled passholders only
17(e)	Do you accept the use of discretionary companion passes that are issued by other TCAs?	Yes - No

Question 17(e) is voluntary and not on the Single Data List.

18. Please specify what discretionary concessions you offer to ENCTS passholders in addition to the statutory scheme in respect of services plus any details of restrictions on services or eligibility in the year ending March 2025

Question number	Question description	Answer options
18(a)	Trams - light rail - metro services	Both older and disabled passholders - Older passholders only - Disabled passholders only
18(b)	National rail services (excluding discounted Railcards)	Both older and disabled passholders - Older passholders only - Disabled passholders only
18(c)	Ferry services	Both older and disabled passholders - Older passholders only - Disabled passholders only
18(d)	Section 19 – Dial a ride	Both older and disabled passholders - Older passholders only - Disabled passholders only
18(e)	Park and Ride	Both older and disabled passholders - Older passholders only - Disabled passholders only
18(f)	Taxi tokens - travel vouchers - direct payments	Both older and disabled passholders - Older passholders only - Disabled passholders only
18(g)	Community transport local authority tendered services (excluding flexible bus services)	Both older and disabled passholders - Older passholders only - Disabled passholders only
18(h)	Other (for example discounted Rail Cards, heritage train services)	Both older and disabled passholders - Older passholders only - Disabled passholders only
18(i)	If you offer ‘other’ enhancements, please specify what these are
18(j)	Flexible Bus Services- DRT (includes S22 and PSV tendered services but not including section 19)
18(k)	Section 22 fixed route services (not including DRT/flexible bus services) - community transport with fixed routes

19. If there are any restrictions on service or eligibility which you have not mentioned above, please do so here. You can also use this section to expand on the details of what you offer, explain concessions offered to non-statutory groups, variations across authorities within the scheme, or any other types of discretion not covered in this section

Question 9

SECTION 8 - CONCESSIONS FOR YOUNG PEOPLE

Accepted Answer

Question number	Question description	Answer options
10	Do you have any fixed term arrangements for reimbursement?	Yes - No
11	Are you using some or all elements of the DfT guidance, as either a starting point for negotiations with bus operators or to calculate reimbursement due in the year ending March 2024?	Yes - No
12	Does your authority use smart ENCTS data as its primary evidence base for reimbursing bus operators? If not, please briefly describe what evidence is used?	Yes - No (with detail)
13	Does your authority ‘hotlist’ invalid ENCTS passes?	Yes - No
13(a)	If yes, does your authority also share details of ENCTS permits it has ‘hotlisted’ with other authorities?	Yes - No
13(b)	If yes, does your authority include in its own master list details of ENCTS permits that have been ‘hotlisted’ by other authorities?	Yes - No
14(a)	If you use the guidance, do you use the Discount fare method for average fares?	Yes - No
14(b)	If you use the guidance, do you use the Basket of fares method for average fares?	Yes - No
14(c)	If you use the guidance, do you use the DfT RF Calculator (Single Demand Curve)?	Yes - No
14(c)i	If you use the guidance, do you use the Percentage change in operator-specific nominal fares between 2005/06 and the current reimbursement period?	Yes - No
14(c)ii	If you use the guidance, do you use the TCA-wide change in nominal average fares?	Yes - No
14(c)iii	If you use the guidance, do you use the National Bus Index?	Yes - No
14(d)	If you use the guidance, do you use the Marginal Operating Costs (MOCs) calculator?	Yes - No
14(e)	If you use the guidance, do you use the Marginal Capacity Costs (MCCs) model in DfT calculator?	Yes - No
14(e)i	If you use the Marginal Capacity Costs (MCCs) model in DfT calculator, do you use default values?	Yes - No
14(e)ii	If you use the Marginal Capacity Costs (MCCs) model in DfT calculator, do you use local values?	Yes - No
14(e)iii	If you use the Marginal Capacity Costs (MCCs) model in DfT calculator, do you use a mixture of default and local values?	Yes - No
14(f)	If you use the guidance, do you use the Peak Vehicle Requirement (PVR) calculations?	Yes - No
15	If you do not use the guidance at all, or do not use certain elements of it, please provide brief reasons for this and specify what methods you use instead	Free text

Question 10

SECTION 9 - INTERNET PRESENCE

Accepted Answer

Question number	Question description	Answer options
10	Do you have any fixed term arrangements for reimbursement?	Yes - No
11	Are you using some or all elements of the DfT guidance, as either a starting point for negotiations with bus operators or to calculate reimbursement due in the year ending March 2024?	Yes - No
12	Does your authority use smart ENCTS data as its primary evidence base for reimbursing bus operators? If not, please briefly describe what evidence is used?	Yes - No (with detail)
13	Does your authority ‘hotlist’ invalid ENCTS passes?	Yes - No
13(a)	If yes, does your authority also share details of ENCTS permits it has ‘hotlisted’ with other authorities?	Yes - No
13(b)	If yes, does your authority include in its own master list details of ENCTS permits that have been ‘hotlisted’ by other authorities?	Yes - No
14(a)	If you use the guidance, do you use the Discount fare method for average fares?	Yes - No
14(b)	If you use the guidance, do you use the Basket of fares method for average fares?	Yes - No
14(c)	If you use the guidance, do you use the DfT RF Calculator (Single Demand Curve)?	Yes - No
14(c)i	If you use the guidance, do you use the Percentage change in operator-specific nominal fares between 2005/06 and the current reimbursement period?	Yes - No
14(c)ii	If you use the guidance, do you use the TCA-wide change in nominal average fares?	Yes - No
14(c)iii	If you use the guidance, do you use the National Bus Index?	Yes - No
14(d)	If you use the guidance, do you use the Marginal Operating Costs (MOCs) calculator?	Yes - No
14(e)	If you use the guidance, do you use the Marginal Capacity Costs (MCCs) model in DfT calculator?	Yes - No
14(e)i	If you use the Marginal Capacity Costs (MCCs) model in DfT calculator, do you use default values?	Yes - No
14(e)ii	If you use the Marginal Capacity Costs (MCCs) model in DfT calculator, do you use local values?	Yes - No
14(e)iii	If you use the Marginal Capacity Costs (MCCs) model in DfT calculator, do you use a mixture of default and local values?	Yes - No
14(f)	If you use the guidance, do you use the Peak Vehicle Requirement (PVR) calculations?	Yes - No
15	If you do not use the guidance at all, or do not use certain elements of it, please provide brief reasons for this and specify what methods you use instead	Free text

Question 11

SECTION 10 - ENGAGING WITH ELIGIBLE RESIDENTS

Accepted Answer

Question number	Question description	Answer options
10	Do you have any fixed term arrangements for reimbursement?	Yes - No
11	Are you using some or all elements of the DfT guidance, as either a starting point for negotiations with bus operators or to calculate reimbursement due in the year ending March 2024?	Yes - No
12	Does your authority use smart ENCTS data as its primary evidence base for reimbursing bus operators? If not, please briefly describe what evidence is used?	Yes - No (with detail)
13	Does your authority ‘hotlist’ invalid ENCTS passes?	Yes - No
13(a)	If yes, does your authority also share details of ENCTS permits it has ‘hotlisted’ with other authorities?	Yes - No
13(b)	If yes, does your authority include in its own master list details of ENCTS permits that have been ‘hotlisted’ by other authorities?	Yes - No
14(a)	If you use the guidance, do you use the Discount fare method for average fares?	Yes - No
14(b)	If you use the guidance, do you use the Basket of fares method for average fares?	Yes - No
14(c)	If you use the guidance, do you use the DfT RF Calculator (Single Demand Curve)?	Yes - No
14(c)i	If you use the guidance, do you use the Percentage change in operator-specific nominal fares between 2005/06 and the current reimbursement period?	Yes - No
14(c)ii	If you use the guidance, do you use the TCA-wide change in nominal average fares?	Yes - No
14(c)iii	If you use the guidance, do you use the National Bus Index?	Yes - No
14(d)	If you use the guidance, do you use the Marginal Operating Costs (MOCs) calculator?	Yes - No
14(e)	If you use the guidance, do you use the Marginal Capacity Costs (MCCs) model in DfT calculator?	Yes - No
14(e)i	If you use the Marginal Capacity Costs (MCCs) model in DfT calculator, do you use default values?	Yes - No
14(e)ii	If you use the Marginal Capacity Costs (MCCs) model in DfT calculator, do you use local values?	Yes - No
14(e)iii	If you use the Marginal Capacity Costs (MCCs) model in DfT calculator, do you use a mixture of default and local values?	Yes - No
14(f)	If you use the guidance, do you use the Peak Vehicle Requirement (PVR) calculations?	Yes - No
15	If you do not use the guidance at all, or do not use certain elements of it, please provide brief reasons for this and specify what methods you use instead	Free text

Question 26 is voluntary and not on the Single Data List.

Question 12

SECTION 11 - PASS PRODUCTION

Accepted Answer

Question number	Question description	Answer options
10	Do you have any fixed term arrangements for reimbursement?	Yes - No
11	Are you using some or all elements of the DfT guidance, as either a starting point for negotiations with bus operators or to calculate reimbursement due in the year ending March 2024?	Yes - No
12	Does your authority use smart ENCTS data as its primary evidence base for reimbursing bus operators? If not, please briefly describe what evidence is used?	Yes - No (with detail)
13	Does your authority ‘hotlist’ invalid ENCTS passes?	Yes - No
13(a)	If yes, does your authority also share details of ENCTS permits it has ‘hotlisted’ with other authorities?	Yes - No
13(b)	If yes, does your authority include in its own master list details of ENCTS permits that have been ‘hotlisted’ by other authorities?	Yes - No
14(a)	If you use the guidance, do you use the Discount fare method for average fares?	Yes - No
14(b)	If you use the guidance, do you use the Basket of fares method for average fares?	Yes - No
14(c)	If you use the guidance, do you use the DfT RF Calculator (Single Demand Curve)?	Yes - No
14(c)i	If you use the guidance, do you use the Percentage change in operator-specific nominal fares between 2005/06 and the current reimbursement period?	Yes - No
14(c)ii	If you use the guidance, do you use the TCA-wide change in nominal average fares?	Yes - No
14(c)iii	If you use the guidance, do you use the National Bus Index?	Yes - No
14(d)	If you use the guidance, do you use the Marginal Operating Costs (MOCs) calculator?	Yes - No
14(e)	If you use the guidance, do you use the Marginal Capacity Costs (MCCs) model in DfT calculator?	Yes - No
14(e)i	If you use the Marginal Capacity Costs (MCCs) model in DfT calculator, do you use default values?	Yes - No
14(e)ii	If you use the Marginal Capacity Costs (MCCs) model in DfT calculator, do you use local values?	Yes - No
14(e)iii	If you use the Marginal Capacity Costs (MCCs) model in DfT calculator, do you use a mixture of default and local values?	Yes - No
14(f)	If you use the guidance, do you use the Peak Vehicle Requirement (PVR) calculations?	Yes - No
15	If you do not use the guidance at all, or do not use certain elements of it, please provide brief reasons for this and specify what methods you use instead	Free text

Question 27 is voluntary and not on the Single Data List.

Question 13

SECTION 12 - COMMERCIALLY SENSITIVE DATA AND SIGN OFF

Accepted Answer

We appreciate that some of the data supplied may be commercially sensitive. Please let us know whether you would be happy for the following data items to be published at TCA-level.

Question number	Question description
1(a)	Name of Local Authority (LA)
2(a)	Your name
2(b)	Your email address
2(c)	Your telephone number

Final return complete - I confirm that the information supplied is accurate to the best of my knowledge.

Question number	Question description
29(a)	Name of person completing form (in case of queries)
29(b)	Contact email
29(c)	Contact telephone number

Question 14

Instructions for printing and saving

Accepted Answer

Depending on which browser you use and the type of device you use (such as a mobile or laptop) these instructions may vary.

You will find your print and save options in your browser’s menu. You may also have other options available on your device. Tablets and mobile device instructions will be specific to the make and model of the device.

Question 15

How to search

Accepted Answer

Select Ctrl and F on a Windows laptop or Command and F on a Mac.

This will open a search box in the top right-hand corner of the page. Type the word you are looking for in the search bar and press enter.

Your browser will highlight the word, usually in yellow, wherever it appears on the page. Press enter to move to the next place it appears.

Question 16

Contact details

Accepted Answer

Bus statistics

Email bus.statistics@dft.gov.uk

Media enquiries 0300 7777 878

Question number	Question description
3(a)	Number of ENCTS passes for older or disabled people
3(a)i	Of which ENCTS passes for older people
3(a)ii	Of which ENCTS passes for disabled people
3(b)	Discretionary passes for older people
3(c)	Discretionary passes for disabled people
3(d)	How many of the disabled passes listed in (a)ii and (c) include a companion entitlement - either as part of the disabled pass itself or an additional pass issued alongside the disabled pass?
3(e)	If you have other companion concessions, please give details below. For example, issuing companion passes to those eligible on age grounds but have a disability that warrants the companion supplement
3(f)	Please provide details of the basis for your estimates (for example, the method to calculate annual averages, treatment of individuals who qualify for ENCTS)

Question number	Question description
5(a)	Total Net Current Expenditure (£)
5(b)	Of which ENCTS statutory net expenditure (£)
5(c)	Of which ENCTS enhancements net expenditure (£)
5(d)	Of which Other concessions net expenditure (£)
5(e)	Please provide details of the basis for your estimates (for example, methodology used to split expenditure between statutory and discretionary) and assessment of the reliability of the figures - underlying data

Question number	Question description
16(a)	Older people below the eligible pension age
16(b)	Disabled people who do not meet the statutory eligibility criteria
16(c)	Companions to disabled people
16(d)	Young people (please specify age group)
16(d)i	5 to 15 years
16(d)ii	16 to 18 years
16(d)iii	19 to 25 years
16(e)	Unemployed people
16(f)	Job Seekers
16(g)	Apprentices
16(h)	Care leavers
16(i)	Others

Question number	Question description
28(a)	Statutory and discretionary expenditure
28(b)	Number of concessionary journeys
28(c)	Number of passes and journeys per pass
28(d)	Total reimbursement and reimbursement per journey
28(e)	Reimbursement methods used
28(f)	Reimbursement costs breakdown

Concessionary travel survey, questionnaire: 2024

Applies to England, Scotland and Wales

SECTION 0 - TCA - SCHEME DETAILS

1 and 2. Give your contact details below

SECTION 1 - CONCESSIONARY PASSES

3. Please specify the average number of concessionary pass holders in your authority in the year ending March 2024, broken down by type of pass where possible

SECTION 2 - CONCESSIONARY BUS JOURNEYS

4. What was the number of concessionary bus journeys made by older - disabled people in the year ending March 2024 originating in your TCA which were subject to concessionary fare reimbursement?

SECTION 3 - EXPENDITURE ON CONCESSIONARY TRAVEL

5. Please provide figures for Total Net Current Expenditure on concessionary travel in the year ending March 2024 and a breakdown by statutory and discretionary net expenditure

SECTION 4 - REIMBURSEMENT TOTAL

6. What was the total expenditure on reimbursement of bus operators for concessionary travel by ENCTS pass holders in the year ending March 2024?

SECTION 5 - REIMBURSEMENT BREAKDOWN

7. Please provide details of the revenue forgone component of the total reimbursement expenditure in the year ending March 2024

8. Please provide details of the additional costs component of this total expenditure in the year ending March 2024

SECTION 6 - REIMBURSEMENT METHODS

SECTION 7 - DISCRETIONARY CONCESSIONS

16. Please specify what discretionary concessions you offer in the year ending March 2025 in addition to the statutory scheme and for various groups of people

17. Please specify what discretionary concessions you offer to ENCTS passholders in respect of time of travel in the year ending March 2025

18. Please specify what discretionary concessions you offer to ENCTS passholders in addition to the statutory scheme in respect of services plus any details of restrictions on services or eligibility in the year ending March 2025

SECTION 8 - CONCESSIONS FOR YOUNG PEOPLE

SECTION 9 - INTERNET PRESENCE

SECTION 10 - ENGAGING WITH ELIGIBLE RESIDENTS

SECTION 11 - PASS PRODUCTION

SECTION 12 - COMMERCIALLY SENSITIVE DATA AND SIGN OFF

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How to search

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Question number	Question description
7(a)	Total revenue forgone (£)
7(b)	Average fare forgone for the TCA (£)

Question number	Question description
20(a)	Do the main bus operators in your authority - scheme offer commercial concessions to young people in the year ending March 2024?
20(b)	If you have answered Yes to question 20(a) please provide further information
21(a)	Do you publish a Transport Policy Statement for 16 to 19 year olds?
21(b)	If you have answered Yes to question 21(a) please provide details of the web link
22	Please provide further details on the age groups covered, fare charged, time period covered, geographical restrictions and any other information as appropriate. Please do not include the statutory travel to school responsibilities or contracted school services
23	If you have any comments on the data supplied, please let us know.

Question number	Question description
24(a)	Do you provide details of concessionary travel offering available on a website?
24(b)	If so, please provide the address
25(a)	Do you provide details of reimbursement such as amount, calculation method or policy on a website?
25(b)	If so, please provide the address

Question number	Question description
26(a)	Do you actively promote awareness of the concessionary travel scheme to residents in your Authority?
26(b)	If yes please provide details of how you do this

Question number	Question description
27(a)	Does your authority have a management contract in place for producing and distributing statutory passes?
27(b)	If yes, please provide the name of the contractor or service provider
27(c)	How does your authority order holograms for statutory passes?
27(c details)	If you answered ‘Other’, please specify what arrangement is in place

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Applies to England, Scotland and Wales

SECTION 0 - TCA - SCHEME DETAILS

1 and 2. Give your contact details below

SECTION 1 - CONCESSIONARY PASSES

3. Please specify the average number of concessionary pass holders in your authority in the year ending March 2024, broken down by type of pass where possible

SECTION 2 - CONCESSIONARY BUS JOURNEYS

4. What was the number of concessionary bus journeys made by older - disabled people in the year ending March 2024 originating in your TCA which were subject to concessionary fare reimbursement?

SECTION 3 - EXPENDITURE ON CONCESSIONARY TRAVEL

5. Please provide figures for Total Net Current Expenditure on concessionary travel in the year ending March 2024 and a breakdown by statutory and discretionary net expenditure

SECTION 4 - REIMBURSEMENT TOTAL

6. What was the total expenditure on reimbursement of bus operators for concessionary travel by ENCTS pass holders in the year ending March 2024?

SECTION 5 - REIMBURSEMENT BREAKDOWN

7. Please provide details of the revenue forgone component of the total reimbursement expenditure in the year ending March 2024

8. Please provide details of the additional costs component of this total expenditure in the year ending March 2024

SECTION 6 - REIMBURSEMENT METHODS

SECTION 7 - DISCRETIONARY CONCESSIONS

16. Please specify what discretionary concessions you offer in the year ending March 2025 in addition to the statutory scheme and for various groups of people

17. Please specify what discretionary concessions you offer to ENCTS passholders in respect of time of travel in the year ending March 2025

18. Please specify what discretionary concessions you offer to ENCTS passholders in addition to the statutory scheme in respect of services plus any details of restrictions on services or eligibility in the year ending March 2025

SECTION 8 - CONCESSIONS FOR YOUNG PEOPLE

SECTION 9 - INTERNET PRESENCE

SECTION 10 - ENGAGING WITH ELIGIBLE RESIDENTS

SECTION 11 - PASS PRODUCTION

SECTION 12 - COMMERCIALLY SENSITIVE DATA AND SIGN OFF

Instructions for printing and saving

How to search

Contact details

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