Community System Providers — trade and commercial contacts
Updated 26 April 2024
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Community System Providers (CSPs) are commercial entities that directly interface with HMRC frontier systems, including the Customs Declaration Service.
CSPs provide community network services to specific port and airport communities which are formed by:
- HMRC along with other government agencies
- commercial logistics entities such as freight forwarders, shipping lines, temporary storage facility operators and haulage companies
Community Network Services (CNS)
CNS have a system name of Compass.
CNS Compass principally deal with maritime container traffic and is involved with all customs procedures at:
- import for third country traffic
- export to third countries
There are also air and courier models.
Locations where Community Network Services are used
CNS is linked to seaport locations at:
- Belfast
- Birmingham
- Chatham
- East Midlands
- Hull
- Immingham
- Leeds
- London Gateway
- Manchester
- Portsmouth
- Reading
- Southampton
- Tilbury
CNS is also used at approximately 80 External Temporary Storage Facilities (ETSF).
For details on locations, contact the company using their website.
CNS contact details
Community Network Services Ltd
204-207 Western Docks
Hampshire
SO15 1DA
Email: [email protected] or [email protected]
Telephone: +44 (0)845 658 9930
Fax: +44 (0)23 8079 9600
Website: www.cnsonline.co.uk
CNS Air Courier
The CNS Air Courier systems allows couriers and express parcel operators based in London Heathrow and Gatwick to get clearance of customer packages globally.
Locations where CNS Air Couriers are used
CNS Air Couriers are used in London Heathrow and Gatwick airports.
For details on the locations, contact the company or search on their website.
CNS Air Courier contact details
Community Network Services Ltd
204-207 Western Docks
Hampshire
SO15 1DA
Email: [email protected] or [email protected]
Telephone: +44 (0)845 658 9930
Fax: +44 (0)23 8079 9600
Website: www.cnsonline.co.uk
Cargo Community Systems for the United Kingdom (CCS-UK)
CCS-UK is the CSP inventory used to control air cargo imports and exports at most UK airports.
Locations where CCS-UK is used
CCS-UK is used in most major UK airports.
For details on the locations, contact the company or search on their website.
CCS-UK contact details
Cargo Community System for the United Kingdom
BT Air Logistics
Ordinance Road
Aldershot
Hants
GU11 2AH
Email: [email protected]
Telephone: +44 (0) 845 607 0096
DHL Aviation (UK) Ltd
DHL Aviation (UK) Ltd is a system which is involved with all customs procedures at:
- import for third country traffic
- export to third countries
DHL Aviation (UK) Ltd is both the carrier and system user and only handles traffic for its own customers in the air environment.
Locations where DHL Aviation (UK) Ltd is used
DHL Aviation (UK) Ltd has its own locations at:
- East Midlands Airport
- London Heathrow Airport
- London Colney
- Manchester
For details on the locations, contact the company or search on their website.
DHL Aviation (UK) Ltd contact details
DHL Aviation (UK) Ltd
559 Shoreham Road West
Cargo Terminal
Heathrow Airport
Hounslow
Middlesex
TW6 3SJ
Telephone: 0208 283 4000
Website: www.DHL.com
Descartes Ltd
Descartes Ltd have a system name of Pentant.
Pentant have 3 systems within their core inventory controls:
- a truck based ETSF system for inland temporary storage import sites
- an air frontier inventory system for imports
- a marine frontier import system and export inventory system
Pentant also provide bespoke truck based inventory systems to the Dover clearance sites ‘Motis’ and ‘Stop24’.
Locations where Pentant is used
Pentant have a variety of inland temporary storage and fast parcel operators for their truck based ETSF system. They also use Dover clearance sites ‘Motis’ and ‘Stop24’.
For the air frontier system, Pentant use Warton Aerodrome amongst others.
For the marine frontier system, Pentant use Cardiff and a variety of smaller ports, wharfs and berths.
For details on the locations, contact the company or search on their website.
Descartes contact details
Salisbury House
27 Salisbury Road
Totton
Southampton
Hampshire
SO40 3HX
Email: [email protected] or [email protected]
Telephone:
- general enquiries 01249 477099
- service desk 0800 786 3390 (then select option 4, then option 6 or enter extension 293038)
Website: www.descartes.com/pentant
Maritime Cargo Processing
Maritime Cargo Processing (MCP) have a system name of Destin8.
Destin8 principally facilitates the processing of maritime traffic (unitised and RoRo) enabling cargo to be entered into relevant Import or Export customs procedures for onward movement.
Locations where Destin8 are used
Destin8 is linked to maritime port operations at over 100 UK locations including:
- Aberdeen
- Avonmouth
- Bristol
- Chatham
- Dagenham
- Felixstowe
- Glasgow
- Grangemouth
- Greenock
- Harwich
- Hull
- Immingham
- Ipswich
- Killingholme
- Liverpool
- London
- Thamesport
- Purfleet
- Teesport
- Tilbury
- Tyne
Destin8 also use over 200 ETSFs.
This list is not exhaustive. For details of all locations please contact MCP or read the information pack on their website.
MCP contact details
Maritime Cargo Processing plc (MCP plc)
The Chapel
Maybush Lane
Felixstowe
Suffolk
IP11 7LL
Telephone: 01394 600205
Email: [email protected]
Website: www.mcpplc.com
HMRC liaison
Cargo Systems and Development Team
1st Floor
14 Westfield Avenue
Stratford
London
E20 1HZ