Research and analysis

Child Benefit customer survey

Research to explore the views and experiences of Child Benefit customers.

• From: HM Revenue & Customs
• Published: 6 June 2019

Documents

Child Benefit Customer Survey

Ref: HMRC Research Report 470

PDF, 2.67 MB, 85 pages

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Details

HM Revenue and Customs (HMRC) commissioned this research to explore customers’ views, experience and overall levels of satisfaction with the Child Benefit service.

The research also explored the importance of Child Benefit to customers and how they used the payments.

This research was carried out by IFF Research in October and November 2016 and comprised 1,012 phone interviews with Child Benefit customers.

Published 6 June 2019