Research and analysis

Child Benefit letter testing

A study into letters sent to Child Benefit customers asking them to contact HMRC, with a view to making improvements that will increase response rates.

From:
HM Revenue & Customs
Published
29 September 2017

Documents

Child Benefit Letter Testing

Ref: HMRC Research Report 471

PDF, 497 KB, 24 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email [email protected]. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

Every year, HMRC writes to a random selection of Child Benefit customers, asking them to get in touch in order to confirm their details. HMRC does this in order to check ongoing entitlement to Child Benefit. Not all customers respond as requested. This research reviewed the letters with customers to see how they can be improved to encourage more people to get in touch when requested.

Updates to this page

Published 29 September 2017

Sign up for emails or print this page