Research and analysis

Child Benefit survey: understanding customer experience

Survey and analysis of Child Benefit customers' experience of dealing with HM Revenue and Customs.

• From: HM Revenue & Customs
• Published: 14 November 2012

Documents

Understanding Child Benefit customers' experience of dealing with HMRC

Ref: HMRC Research Report 187

PDF, 591 KB, 48 pages

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Details

Research report exploring how Child Benefit customers perceive the service and their priorities for a service that meets their needs and expectations.

Published 14 November 2012