Notice

CIOLQ Undertaking: April 2020

In February 2020, Ofqual found fundamental and significant weaknesses in CIOL Qualifications’ systems of control.

From:
Ofqual
Published
11 February 2022

Applies to England

Documents

Undertaking given by CIOL Qualifications to the Office of Qualifications and Examinations Regulation (‘OFQUAL’), in accordance with B8 of the General Conditions

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Undertaking given by CIOL Qualifications to the Office of Qualifications and Examinations Regulation (‘OFQUAL’), in accordance with B8 of the General Conditions

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Details

Awarding organisation Issue Action taken Case status
CIOL Qualifications (CIOLQ) Breaches of various conditions, detailed below On 16 April 2020 Ofqual accepted an undertaking from CIOLQ Closed on 11 February 2022

Summary

In 2018, Ofqual identified weaknesses in CIOLQ’s complaints handling and application of special consideration and reasonable adjustments procedures.

In January 2019, in response to our concerns, CIOLQ conducted a review of its complaints handling, special consideration and seasonable adjustments policies. Between August 2019 and January 2020, CIOLQ advised Ofqual that it had made changes to its procedures, and published revised and updated policies on its website.

In February 2020, Ofqual conducted a review of CIOLQ’s systems for submitting a timely and accurate statement of compliance to Ofqual. The review found fundamental and significant weaknesses in CIOLQ’s systems of control.

CIOLQ told us that it would conduct an internal review of its procedures and processes. On 16 April 2020, CIOLQ gave an undertaking to Ofqual under General Condition B8 in which it committed to complying with an action plan of improvements and to providing regular updates to Ofqual and CIOLQ’s Board. The action plan has now been completed and the undertaking has been closed.

Conditions breached

CIOLQ admitted that it breached the following Conditions of Recognition:

  • B2.1, B2.2, B2.3 and B2.4 in relation to the annual statement to Ofqual
  • B6.1 in relation to cooperation with Ofqual
  • B1.3 in relation to the role of the responsible officer
  • A5.2(e) in relation to systems of planning and internal control
  • A6.1 in relation to identification and management of risks
  • G6.2 in relation to arrangements for reasonable adjustments
  • G7.2 in relation to arrangements for special consideration
  • D3.1 in relation to reviewing its approach

Updates to this page

Published 11 February 2022

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