Civil Legal Aid Services from September 2019
Information for organisations interested in delivering face to face civil, and/or specialist legal advice by telephone.
Applies to England and Wales
Documents
Details
Latest updates
14 November 2019 - Notice of outcome: Civil Legal Aid Services from September 2019
We have today published the outcome of the recent tenders for the 2018 Standard Civil Contracts from 1 September 2019 for:
- Specialist Telephone Advice services in the categories of Housing and Debt, Education and Discrimination
- Face to Face legal services in the categories of Education and Discrimination
A list of successful providers can be found in the ‘documents’ section above.
Previous Updates
3 July 2019 - Publication of a notice to amend the Civil Legal Advice Information for Applicants
We have today issued an amendment notice to the Civil Legal Advice Information For Applicants (‘IFA’).
This notice and amended version of the IFA can be found in the ‘Documents’ section at the top of this page.
2 July 2019 - Publication of addendum to Face to Face procurement process FAQ
We have published an addendum to the Frequently Asked Questions document relating to Face to Face Education and Discrimination Contracts.
The addendum is available in the ‘Documents’ section at the top of this page.
27 June 2019 - Publication of Education and Discrimination Face to Face Procurement Process FAQs, CLA Procurement Process FAQs and draft Contract documentation
We have published two Frequently Asked Question documents relating to:-
- the Procurement Process for Education and Discrimination Face to Face Contracts from September 2019; and
- the CLA Procurement Process for Contracts from Autumn 2019
The FAQ documents can be found in the documents section at the top of this page.
We have also published the draft Face to Face Contract documentation and the draft CLA Contract documentation.
Contract documentation for the Face to Face contract is available on the Standard Civil Contract 2018 page.
Contract documentation for the CLA specialist telephone advice contract is available on the 2018 CLA contract page.
The deadline for submitting a tender under either procurement process is 9am on Wednesday 10 July 2019.
11 June 2019 - Face to Face and Civil Legal Advice (CLA) Specialist Telephone Advice Services tenders open
We have today opened procurement opportunities to deliver Face to Face and Civil Legal Advice Specialist Telephone Advice services. We are inviting tenders for:
- Specialist Telephone Advice services in the categories of Housing and Debt, Education and Discrimination
- Face to Face legal services in the categories of Education and Discrimination
The deadline for the submission of tenders under either procurement process is 9am on Wednesday 10 July 2019.
To submit a complete tender under either process organisations must submit a response to both:
- The Selection Questionnaire (SQ); and
- The relevant Invitation(s) To Tender (ITTs) for the services they wish to deliver.
The Information for Applicants (IFA) documents for both procurement opportunities are available in the ‘documents’ section at the top of this page. The IFAs provide full details about each procurement process, including the criteria that Applicants must meet, and the timetables for when services are to commence.
Contract documentation for the Face to Face contract is available on the Standard Civil Contract 2018 page.
Contract documentation for the CLA specialist telephone advice contract is available on the 2018 CLA contract page. A Table of Amendments has been published at the same time as this procurement process and sets out the amendments to be made to the CLA Contract documents for the Education and Discrimination Categories. No such table has been published in relation to the CLA Contract for Housing and Debt. Applicants are also strongly advised to read the relevant CLA Contract(s) in full alongside the Table of Amendments to ensure that they understand the full nature and extent of the obligations they are proposing to accept.
Tender responses must be made online through the e-Tendering system.
A helpline has been set up to support you if you have technical problems with the e-Tendering system: [email protected]; 0800 069 8630.
If you have any questions about the procurement process or the IFA document, these must be raised through the e-Tendering system by 23.59 on 21 June 2019.
Questions of wider interest will be collated and answered through a frequently asked questions document which will be published on this webpage during the week commencing 24 June 2019.
16 May 2019 - Headline intentions for Civil Legal Advice Services from September 2019 published
The LAA has today published its intentions to procure a mixture of specialist telephone advice and face to face contracts for the provision of civil legal services to encourage new entrants to the market and move towards a removal of the mandatory telephone gateway in a phased approach.
Further information on the procurement processes will be published on this page.
Updates to this page
Published 16 May 2019Last updated 14 November 2019 + show all updates
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We have published the outcome of the recent tenders for the 2018 Standard Civil Contracts from 1 September 2019 for: • Specialist Telephone Advice services in the categories of Housing and Debt, Education and Discrimination • Face to Face legal services in the categories of Education and Discrimination
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Issue of an amendment notice to the Civil Legal Advice Information For Applicants (‘IFA’).
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Publication of addendum to Face to Face procurement process FAQ.
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updated the date for the deadline
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update title of one document
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updated guidance
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The LAA have today opened procurement opportunities to deliver Face to Face and Civil Legal Advice Specialist Telephone Advice services.
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First published.