Guidance
Supplier Helplines
Updated 2 December 2024
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This publication is available at https://www.gov.uk/government/publications/code-compliance-officer-contact-details/supplier-helplines
All retailers have a supplier helpline or similar dedicated point of contact for supplier queries, including about invoices and payments. Details for each retailer are below.
Aldi Stores Ltd
| Details | Contact Information |
|---|---|
| General queries | Email: [email protected] |
Amazon.com, Inc.
| Details | Contact Information |
|---|---|
| Payment queries | Please login to your Vendor Central account, click on “Support”, select “Contact Us”, followed by “Payments”, then select the most appropriate sub-issue based on your query. |
| Senior buyers | Ambient groceries email: [email protected] |
| Household, cleaning and toiletries email: [email protected] | |
| Beers, wines and spirits email: [email protected] | |
| Pets email: [email protected] | |
| Amazon Fresh online & stores (ambient, perishable and frozen) email: [email protected] | |
| Amazon Fresh Private Brands (AFPB) email: [email protected] | |
| Mass Vendor Relations (all categories) email: [email protected] | |
| Whole Foods email: [email protected] |
Asda Stores Ltd
| Details | Contact Information |
|---|---|
| General queries | Phone: 0843 299 0019 |
| Website: www.asdasupplier.com |
B&M European Value Retail SA
| Details | Contact Information |
|---|---|
| General queries | Email: [email protected] |
Co-operative Group Ltd
| Details | Contact Information |
|---|---|
| General queries | Email: [email protected] |
| Payment queries | Portal: www.coopsupplierhub.com/contactoptimisation |
Iceland Foods Ltd
| Details | Contact Information |
|---|---|
| General queries | Email: [email protected] |
| Phone: 01244 842975 |
J Sainsbury plc
| Details | Contact Information |
|---|---|
| Goods or services payment queries | Email: [email protected] |
| Phone: 0345 603 6287 | |
| A full list of supplier helplines for other queries | Portal: www.togetherwith.co.uk To register on the portal click “register for access” when you have clicked through on the link. |
Lidl GB Ltd
| Details | Contact Information |
|---|---|
| Invoice or payment queries | When sending new invoices to Lidl GB Ltd, please email them to [email protected]. For existing invoice queries, please email [email protected]. |
| Phone: +44 (0) 204 530 0010 |
Marks and Spencer plc
| Details | Contact Information |
|---|---|
| M&S Food Supplier Helpdesk | Raise a ticket in the Supplier Query Portal accessible via the M&S One Food Platform |
| If facing issues when accessing the Helpdesk, email the IT Helpdesk at [email protected] or call 020 8718 5999 (Option 2 then 3) | |
| In the event that you are unable to access the portal but urgently need to raise a query, email [email protected] | |
| Phone: 0333 200 5510 selecting Option 1 (Lines open 08:00 – 14:00 Monday – Friday) |
Ocado Retail Ltd
| Details | Contact Information |
|---|---|
| General queries | Email: [email protected] |
Tesco plc
| Details | Contact Information |
|---|---|
| General queries | Email: [email protected] |
| Phone: 0330 1231 005 |
TJ Morris Ltd
| Details | Contact Information |
|---|---|
| General queries | Email: [email protected] |
| Invoice queries | Email: [email protected] |
Waitrose Ltd
| Details | Contact Information |
|---|---|
| Invoice or payment queries | The Waitrose Supplier Self Service Portal contains useful information to assist you with any finance queries, such as supplier account, invoice entry, invoice enquiries, remittance queries, debit note disputes and more. You can access it via www.jlpsupplierhelp.co.uk |
| Phone: 0345 6100 333 | |
| General queries and details of who to contact | Website: waitrose.engage-systems.net You can use the ‘ask a question’ function to gain access to further help and support |
Wm Morrison Supermarkets Ltd
| Details | Contact Information |
|---|---|
| Accounts Payable Help Desk | Email: [email protected] |
| Phone: 0800 0152600 | |
| Supplier whistleblowing line | Phone: 0808 100 5689 using Access Code 66774 |
| Website: intouchfeedback.co.uk/morrisons This service is operated by an independent third party and enables suppliers to raise a concern anonymously | |
| Supplier Portal | Email: [email protected] |