Guidance

Collecting passports and documents at the counter: caseworker guidance

Tells HM Passport Office staff how to deal with customers who ask to collect their passports and supporting documents from the counter.

From:
HM Passport Office
Published
13 January 2012
Last updated
8 November 2022 — See all updates

Documents

Collecting passports and documents at the counter (accessible)

HTML

Collecting passports and documents at the counter

PDF, 201 KB, 10 pages

Details

This guidance tells HM Passport Office public counter examiners how to deal with customers who ask to collect their passports or documents from the counter.

Updates to this page

Published 13 January 2012
Last updated 8 November 2022 + show all updates

  1. Updated guidance.

  2. Accessible version added.

  3. New 'Collecting from the counter' guidance.

  4. First published.

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