Tips on writing a complaint letter to your immigration adviser
Updated 28 October 2015
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The OISC suggests that you include the following when writing a complaint letter to your immigration adviser:
- include your own name, the service you received and your contact details
- include the name of the immigration adviser that assisted you and the name of the organisation
- explain what you asked the adviser to do and what they agreed to do in your client care letter
- explain what happened with as much detail as possible, including dates
- you might want to include details about your immigration history and your current immigration status
- if relevant, explain what you were charged by the adviser and what you have paid so far
- explain what the adviser has done wrong and how this has affected you
- explain how you would like your complaint resolved, this might be a change of adviser, an apology, a refund or a request for your adviser to carry out further work free of charge to correct the matter
- at the end of your letter you should ask the adviser to acknowledge receipt of your letter within a reasonable timeframe and to use their OISC authorised complaints procedure
When writing your complaint letter you may also want to look at the complaints section in your client care letter and at the OISC’s code of standards.