Guidance

How bus operators can appeal concessionary fare scheme reimbursement levels

Guidance for bus operators to appeal the level of reimbursement payments or participation in concessionary fare schemes.

• From: Department for Transport
• Published: 24 May 2012
• Last updated: 9 April 2024 — See all updates

Applies to England

Documents

How bus operators can appeal concessionary fare scheme reimbursement levels

HTML

Concessionary travel applications form

MS Excel Spreadsheet, 104 KB

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Details

Bus operators that take part in the English National Concessionary Travel Scheme (ENCTS) receive reimbursement from travel concession authorities.

If a bus operator believes that the level of reimbursement they receive is lower than it should be, they can appeal to the Secretary of State for Transport. They can also appeal against taking part in ENCTS.

The documents on this page are:

• guidance for bus operators on the appeals process
• a form to be used when making an appeal

The Department for Transport (DfT) appoints an independent decision-maker to determine appeals on behalf of the Secretary of State.

Forms are sent to both operators and travel concession authorities (TCAs).

The Mandatory Travel Concession (England) Regulations 2011 state in Regulation 25 that the Secretary of State for Transport may request the applicant operator, TCA or both to submit further documents. This may include the data form which should be completed in accordance with the department’s current guidance.

Published 24 May 2012
Last updated 9 April 2024 + show all updates

1. 9 April 2024

   Updated guidance and form.

2. 24 May 2012

   First published.