Guidance

Consumer Protection from Unfair Trading Regulations - traders: OFT1008

This guidance is principally intended to help traders to comply with the Consumer Protection from Unfair Trading Regulations 2008 (CPRs).

• From: Competition and Markets Authority
• Published: 1 August 2008
• Last updated: 11 December 2024 — See all updates

Documents

Consumer protection from unfair trading

Ref: OFT1008

PDF, 405 KB, 88 pages

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Details

We are reconsulting on draft guidance for the protection from unfair trading provisions in the Digital Markets, Competition and Consumers (DMCC) Act 2024. The consultation period will run from 11 December 2024 until 5pm on 22 January 2025.

This consultation can be found on the unfair commercial practices guidance page.

This guidance was originally published by the Office of Fair Trading (OFT) and has been adopted by the CMA Board. The original text has been retained unamended, therefore it does not reflect or take account of developments in case law, legislation or practice since its original publication.

Please also note:

• all references must be read in the light of Consumer Protection: Guidance on the CMA’s approach to use of its consumer powers (CMA7); in the case of conflict, CMA7 prevails
• references to the OFT or the Competition Commission (CC) (except where referring to specific past OFT or CC practice or case law) should be read as referring to the CMA
• references to articles of the EC Treaty should be read as referring to the equivalent articles of the Treaty on the Functioning of the European Union
• certain OFT or CC departments, teams or individual roles may not be replicated in the CMA, or may have been renamed; the CMA’s structure is set out in our organisation chart
• do not use any contact details quoted; please go to the home page for details on how to contact the CMA

The fines that could be imposed on summary conviction for certain criminal offences referred to in this document were, at that time, subject to specific caps of £5,000 or above. With effect from 12 March 2015, these caps have been removed and those specific offences are now punishable by a fine of any amount. For more information see the Ministry of Justice news story.

Published 1 August 2008
Last updated 11 December 2024 + show all updates

1. 11 December 2024

   New consultation on updated unfair commercial practices draft guidance launched.

2. 1 August 2008

   First published.