Transparency data

Customer service operations data: May 2016

Data on UK Visas and Immigration customer service operations.

• From: UK Visas and Immigration
• Published: 26 May 2016

Documents

Customer service operations data: May 2016

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Details

This document contains data on the performance against service standards in relation to:

• performance against service standards in relation to replies to MP letters
• outstanding out of service standard MP letters
• performance against service standard for customer complaints, MP’s emails and MP further action cases
• UKVI applicant satisfaction survey results

Published 26 May 2016