Transparency data

Customer service operations data: Q2 2021

Data on UK Visas and Immigration (UKVI) customer service operations.

• From: HM Passport Office, UK Visas and Immigration, Immigration Enforcement and Border Force
• Published: 26 August 2021

Documents

Customer service operations data: Q2 2021

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Details

This document contains details on:

• intake and performance against service standard in relation to replies to MP written correspondence (letters & emails) for UKVI, Immigration Enforcement, Border Force and HM Passport Office
• outstanding out of service standard MP written intake (letters & emails) for UKVI, Immigration Enforcement, Border Force and HM Passport Office
• performance against service standard in relation to replies to customer complaints for UKVI, Immigration Enforcement and Border Force
• UKVI Applicant satisfaction survey results

Published 26 August 2021