Guidance

DfT Independent complaint assessors: terms of reference

Sets out the terms of reference for the Department for Transport's independent complaint assessors (ICAs).

• From: Department for Transport
• Published: 24 October 2022

Documents

DfT independent complaint assessors: terms of reference

HTML

ICA referral form for completion by the department or DfT body

ODT, 18.5 KB

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Details

The terms of reference for the Department for Transport’s ICAs aims to support cooperation and coordination between this department, its agencies and other bodies.

A template ICA referral form is supplied.

Published 24 October 2022