Independent report

DfT: Independent Complaints Assessor report for 2014 to 2015

Report covering complaints referred for Independent Complaints Assessor review between 1 April 2014 and 31 March 2015.

• From: Department for Transport
• Published: 19 August 2015

Documents

DfT: Independent Complaints Assessor report for 2014 to 2015

PDF, 902 KB, 53 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email [email protected]. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

This report covers complaints referred for Independent Complaints Assessor (ICA) review between 1 April 2014 and 31 March 2015 inclusive and completed before 1 September 2015.

The ICA independently reviews complaints about services delivered by executive agencies of the Department for Transport.

The Department for Transport executive agencies are:

• Driver and Vehicle Standards Agency
• Driver and Vehicle Licensing Agency
• Vehicle Certification Agency
• Highways England
• Maritime and Coastguard Agency

Published 19 August 2015