Guidance

Digital premium service application: caseworker guidance

Tells HM Passport Office staff how customers can apply for a passport using the digital premium service.

• From: HM Passport Office
• Published: 10 November 2021
• Last updated: 23 November 2022 — See all updates

Documents

Digital premium service: how a customer applies (accessible version)

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Digital premium service: how a customer applies

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Details

This guidance tells HM Passport Office staff about the digital premium service (DPS) and explains:

• how customers can apply
• who can apply
• what services are available to customers and what information they must tell us
• what documents customers must bring to their appointment and how we will return them

Published 10 November 2021
Last updated 23 November 2022 + show all updates

1. 23 November 2022

   Guidance has been updated to explain what the customer is told at the point of booking an appointment about when the booking fee element of the application will be retained.

2. 10 November 2021

   First published.