Corporate report

DVLA annual report and accounts 2023 to 2024

This explains the Driver and Vehicle Licensing Agency's performance, achievements and financial statements for the financial year 1 April 2023 to 31 March 2024.

• From: Driver and Vehicle Licensing Agency
• Published: 12 December 2024

Documents

DVLA annual report and accounts 2023 to 2024

Ref: ISBN 978-1-5286-5068-7, HC 533

PDF, 9.64 MB, 136 pages

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Details

The following includes some of DVLA’s achievements for 2023 to 2024 included in this year’s report. We:

• processed 95.5 million individual customer transactions, 84% of which were processed through digital channels
• processed 4.4 billion digital interactions
• collected over £7.8 billion in Vehicle Excise Duty (VED)
• reached a historic milestone by launching the Driver and vehicles account in August 2023
• raised more than £276 million for HM Treasury and the Department for Transport in 2023 to 2024, through the sale and transfer of personalised registrations
• answered 6.3 million calls and a further 5.9 million calls were answered through our Interactive Voice Recognition systems
• retained our Customer Service Excellence accreditation for the 16th year

Published 12 December 2024