Corporate report

DWP complaints: Annual report by the Independent Case Examiner 2020 to 2021

The Independent Case Examiner's annual report on complaints about the Department for Work and Pensions from 1 April 2020 to 31 March 2021

• From: Independent Case Examiner and Department for Work and Pensions
• Published: 21 October 2021

Documents

Independent Case Examiner for the Department for Work and Pensions: annual report 1 April 2020 to 31 March 2021

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Independent Case Examiner for the Department for Work and Pensions: annual report 1 April 2020 to 31 March 2021

PDF, 1.24 MB, 39 pages

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Details

This report explains the Independent Case Examiner’s (ICE’s) work on Department for Work and Pensions (DWP) complaints received between 1 April 2020 and 31 March 2021.

The report covers the following areas of work:

• working age benefits (Jobcentre Plus)
• disability benefits
• pensions
• Debt Management
• private sector companies that provide services on behalf of DWP
• Child Maintenance Service
• Child Support Agency

The report also includes information about the standards of service of the Independent Case Examiner’s office.

Published 21 October 2021