Data perfformiad Rheoli Dyled DWP
Pa mor dda y gwnaeth Rheoli Dyled gyrraedd eu targedau ar gyfer adennill budd-dal nawdd cymdeithasol sydd wedi eu gordalu.
Dogfennau
Manylion
Mae Rheoli Dyled yn rhan o’r Adran Gwaith a Phensiynau (DWP). Maent yn adennill budd-daliadau nawdd cymdeithasol sydd wedi’u gordalu, gan gynnwys benthyciadau cronfa gymdeithasol, taliadau ymlaen llaw o fudd-daliadau, credyd treth a budd-dal tai.
Mae’r data perfformiad yn dangos:
- y swm sydd wedi’i adfer
- canlyniadau arolwg boddhad cwsmeriaid
- nifer y galwadau cwsmeriaid â atebwyd
- nifer y cwynion cwsmeriaid yr ymatebwyd iddynt
- nifer y canmoliaethau a dderbyniwyd gan gwsmeriaid
Mae safonau gwasanaeth cwsmeriaid Rheoli Dyled yn egluro sut mae’r tîm yn bwriadu trin cwsmeriaid a chwynion.
Darganfyddwch sut mae budd-daliadau sydd wedi eu gordalu yn cael eu hadfer
Updates to this page
Cyhoeddwyd ar 12 Hydref 2017Diweddarwyd ddiwethaf ar 2 Rhagfyr 2024 + show all updates
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DWP debt management performance data, customer satisfaction survey results for 2024 have been added in English and Welsh language.
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Updated to make it clearer and so people have the right contact information.
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Added data on recovery of overpaid benefits, customer calls answered and customer complaints responded to for April 2023 to March 2024.
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added translation
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Updated opening times for English language line for Social Fund Enquiry Line.
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Added DWP Debt Management performance data for 2022 to 2023 - English and Welsh.
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Updated 'DWP Debt Management customer service standards' to tell customers they can contact DWP Debt Management if they need help managing their repayments.
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Social Fund phone line opening hours will revert back to standard 8am until 5pm from 8am on Monday 8 January 2024
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Updated DWP Debt Management customer service standards sections: response times, if you think the outstanding Social Fund loan amount is wrong and contacting Debt Management.
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The opening hours of the Social Fund Enquiry Line have changed to Monday to Friday, 10am to 3pm.
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Added Debt Enforcement team contact details to the DWP Debt Management customer service standards attachment.
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Social Fund Enquiry Line opening times changed from 8am to 6pm, to 8am to 5pm.
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Updated DWP Debt Management customer service standards information. Main changes are to contact information for the: Compensation Recovery Unit and Recovery from Estates.
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Added DWP Debt Management performance data for Customer Satisfaction survey 2022.
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Added DWP Debt Management performance data for 2021 to 2022 for 1. Recovery of overpaid benefits, 3. Customer calls and 4. Customer complaints.
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Changed the Debt Management Team phone line opening times to Monday to Friday 8am to 7.30pm (from Monday to Friday 8am to 6pm)
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Edited DWP Debt Management performance data - changed a column heading in the first table from 'Target' to 'Forecast'.
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Edited 'DWP Debt Management performance data' to include the results of the customer satisfaction survey for 2021.
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Changed Debt Management team's opening hours to 8am to 6pm, Monday to Friday.
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DWP Debt Management contact centre opening hours changed from 9am to 5pm, to 9am to 6pm.
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Added DWP Debt Management performance data for 2020 to 2021.
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Updated the DWP Debt Management telephone service opening hours to 9am to 5pm.
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Published Debt Management performance data for April 2019 to March 2020.
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Debt Management Customer Service Standards have been updated.
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Added a link to the Video Relay Service (VRS) in the Debt Management section.
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DWP Debt Management customer service standards. Debt Management Monday to Friday opening times updated.
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DWP Debt Management performance data updated with 2019 information.
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DWP Debt Management performance data updated with 2018 information.
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Debt Management postal address changed.
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Added Compensation Recovery Unit information to the 'DWP Debt Management customer service standards'.
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Added DWP Debt Management customer service standards.
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First published.