Guidance

List of organisations

Updated 9 October 2024

Use the postcode checker to find an organisation near you.

England

Migrant Help

Migrant Help has 60 years of experience working with some of the most vulnerable and underrepresented members of our community. Our primary services include Asylum Support, Victims of Slavery and Human Trafficking Support, Refugee Resettlement and EU Settlement Scheme support. Our vision is for a global society that protects victims of exploitation, marginalisation and displacement. This funding will allow Migrant Help to support vulnerable individuals across England to submit their applications to the EU Settlement Scheme. By collaborating with trusted partners and with our dedicated team of client advisers working across the country, we will continue providing essential support to those that need it. We are an OISC accredited organisation and our trauma-informed staff will provide bespoke assistance to ensure that vulnerable EU citizens can settle safely and with stability.

Telephone: 07483 090 721

Email: [email protected]

Northern Ireland

Advice NI

Advice NI provides a general service which includes face to face support (drop ins an appointments), telephone advice line, email advice, webchat and text service.

Telephone: 028 906 5919

Email: [email protected]

Scotland

Citizens Advice Scotland

There are 59 citizens advice bureaux across Scotland. We have OISC Level 1 accreditation across the organisation and over 1000 advisers; paid and volunteers. Every bureau and adviser at over 200 outreaches can give general EUSS advice. We have years of experience with this service through Home Office and Scottish Government funded operations. Specialist advisers that have been associated exclusively with those services will promote the service and raise awareness across our organisation, respond to queries from generalist advisers through chat on MS Teams and accept referrals from across Scotland where complex cases require greater experience. EUSS support will be supplemented with holistic advice on benefits, debt, income maximisation, housing, energy or anything relevant to their case.

Telephone: 0131 550 1000

Email: [email protected]

Wales

Settled

Service for EU citizens in Wales. Advice and assistance (via phone, email, Facebook forums and face to face) to make successful applications to the EU Settlement Scheme, including applications to move from pre-settled to settled status.  Advice available in numerous languages. Both Settled and our partner organisation Tros Gynnal Plant, TGP Cymru are registered charities and are accredited to provide immigration advice by the Office of the Immigration Services Commissioner (OISC).

Telephone: 0330 223 5336

Email: [email protected]

Organisations providing complex EUSS advice and support services:

Advice on Individual Rights in Europe (The AIRE Centre)

The AIRE Centre is an OISC level 3 organisation in the UK that have been granted funding from the Home Office to help vulnerable individuals apply under the EU Settlement Scheme. Check regularly under Workshops for information on our application workshops and capacity building sessions.

We also run an advice line and other online support to victims of abuse and trafficking, homeless people, children in care, Roma people, individuals in atypical and vulnerable situations and complex cases.

Telephone advice Monday to Friday, 10:30am to 6pm.

Email advice is available 24 hours a day. The AIRE Centre aim to respond within 5 days.

Telephone: 0207 831 4276

Email: [email protected]

Central England Law Centre

Central England Law Centre will provide specialist legal advice to vulnerable EUSS applicants whose applications are late. We are accredited to OISC level 3. We primarily focus on the West Midlands region and are based in Coventry. Although we support all vulnerable applicants, we have a particular focus on Roma applicants.

Telephone: 02476 223 053

Email: [email protected]

East European Resource Centre

Free immigration advice and casework in applying for EU Settled Status up to OISC Level 2 for disadvantaged and vulnerable Eastern European migrants in Greater London.

Telephone:

• Polish/English: 07521 857 415
• Romanian/English: 07730 021 986
• Ukrainian/English: 07718 612 218

Helplines open Monday to Thursday, 10am to 4pm

Email: [email protected]

Europia

Europia provides advocacy, guidance and advice to the most vulnerable EU nationals through free welfare rights advice, immigration advice and emotional support in multiple community languages. The services can be accessed via phone, video call, drop-in sessions and face-to-face appointments. Europia is OISC Level 3 registered.

Telephone: 0333 305 8570

Email:

• [email protected]
• [email protected]

Gladstone District Community Association (GLADCA)

GLADCA are registered with the OISC and became Level 2 approved in 2010, we have been working with the UK Border Agency and delivering immigration advice to immigrants who hold ILR/PR and general EU status since this date. We fully understand the requirements of the immigration service and are practiced at completing the paperwork required. We fully understand the needs of vulnerable and at risk EU citizens and have established links with stakeholders and within the local communities in order to engage eligible individuals.

GLADCA have delivered the EU Settlement Scheme within Peterborough since 2019. During this period, we successfully engaged and supported over 2350 vulnerable people to complete their EU Settlement Scheme application. We have staff in post who have considerable experience in managing and delivering projects and have been deployed on our existing EUSS programme delivery. We have robust systems and processes in place (Financial, quality, safeguarding, prevent, IT security, GDPR, performance management, staffing, training) in accordance with Home Office reporting requirements.

Telephone: 01733 566 343

Email: [email protected]

GYROS (Great Yarmouth Refugee & Outreach Support)

GYROS offers multilingual immigration advice at EUSS, Level 1 and Level 2 OISC registration.

They offer face-to-face appointments in Norfolk, Suffolk and Lincoln, as well as a remote service for residents in the east of England.

Telephone: 01493 745 260

Email: [email protected]

International Organization for Migration (IOM)

The International Organization for Migration (IOM) is OISC Level 3 accredited, and works in partnership with Here For Good, and in close cooperation with Local Authorities and third sector organisations, to deliver legal advice and casework support for applications, to eligible EU, EEA and Swiss citizens and their family members, who may be in vulnerable situations or in need of additional help to be able to access the EU Settlement Scheme (EUSS). IOM takes referrals from Local Authority or third sector support organisations for complex cases.

Telephone: 0300 330 20 46

Email (for local authority staff or support organisation referrals only): [email protected]              

For public enquiries and support, please contact Here for Good.

Kirklees Citizens Advice and Law Centre

Kirklees Citizens Advice and Law Centre (KCALC) provides a range of general and specialist advice services including EUSS advice and support to vulnerable clients. KCALC is accredited to OISC level 2 and above and provides complex case advise and support to vulnerable clients seeking pre-settled and settled status. KCALC has well-established links with a wide range of statutory and community organisations. Call or email for general enquiries or to make an appointment.

Telephone: 0808 278 7896

Email: [email protected]

NOAH Enterprise

From our base in Luton we will offer EUSS case work to people in need of support around the east of england. We will be able to take remote referrals and work closely with individuals to help them resolve their status and overcome any barriers around evidencing their time in the UK.

Telephone: 01582 728 416

Email: [email protected]

North East Law Centre

Service delivered by our Immigration Advisers Venessa and Thea. The project is available to vulnerable individuals within one or more of the categories below:

• elderly people, disabled people and people with serious health conditions (e.g. physical or mental impairment, are socially excluded as a result of their circumstances)

• those who have experienced modern slavery and/or trafficking

• those who have experienced domestic abuse (to include non-violent forms of abuse (emotional, psychological etc)

• those with no fixed abode, for example Gypsy, Roma and Traveller communities, rough sleepers

• vulnerable children

• those with other vulnerabilities

We accept referrals from organisations working with vulnerable individuals.

Telephone: 0191 230 4777

Friday, 10am to 1pm

South Tyrone Empowerment Programme (STEP)

STEP is a rights-based community organisation providing a range of services including advice, support, advocacy and community development. The EUSS support service sits within the wider community advice service. Please call or email to arrange an appointment.

Telephone: 028 877 50211

Email: [email protected]

The Refugee and Migrant Centre

RMC is regulated by the Office of the Immigration Services Commissioner (OISC) and is accredited to provide free immigration advice up to Level 3 of OISC which also includes representation before the First-tier and Upper Tribunal.

We provide free immigration advice and representation to migrants (including undocumented migrants), EEA nationals and their family members, refugees and asylum-seekers to enable them to navigate the UK’s complex immigration legal system and secure the right to remain in the UK for themselves and their families.

We provide advice and representation to EEA nationals and their family members in their applications under the EU Settlement Scheme as well as applications for family permits for family members wishing to join EEA nationals in the UK.

Telephone: 0800 066 3444

Email: [email protected]