Guidance

Framework service level agreement

Guidance for local authority CCTV system owners and police forces to work towards when compiling service level agreements.

• From: Biometrics and Surveillance Camera Commissioner
• Published: 30 July 2021
• Last updated: 25 August 2021 — See all updates

Documents

Framework service level agreement

PDF, 616 KB, 16 pages

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Details

This guidance is designed to help you and your organisation develop a service level agreement (SLA).

It is not in itself an SLA but a tool to help you ensure you have included all the minimum requirements that would be expected to be included in an SLA. The sections highlighted within the guidance are not exhaustive; there is no ‘one size fits all SLA’ and you may wish to include additional sections to agreements you already have in place or will in the future.

It has been prepared by the National Police Chiefs’ Council (NPCC), The Public CCTV Managers Association (PCMA), the Biometrics & Surveillance Camera Commissioner (BSCC), the LGA and through consultation with other key organisations.

Published 30 July 2021
Last updated 25 August 2021 + show all updates

1. 25 August 2021

   Replaced the document with a new version.

2. 30 July 2021

   First published.