FOI release

Freedom of Information request (FOI 22/1063)

Published 17 January 2024

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9th November 2022

FOI 22/1063

Dear

Thank you for your email.

Please find below the answers to the questions you have raised below;

  1. Contract Title: Please provide me with the contract title.

NTT (2 contracts)

Infrastructure Managed Services – ~£2m

Network Managed Services - ~£500k

HPe DataCenter Care

HPE Enterprise Support Agreement - ~£600k

  1. Type of Contracts (ABOVE): Please can you provide me with one or more contract types the contract relate to: Server Hardware, Virtualisation, SAN (Storage Area Network)

NTT contracts – Server Hardware, Virtualisation, SAN (Storage Area Network)

HPe DCC contract - Server Hardware, SAN (Storage Area Network)

  1. Existing/Current Supplier:  Please provide me with the supplier’s name for each contract.

This Answer is given in Question 1

  1. Brand:  Please state the brand of hardware or software

This question fails to set a reasonable scope and would take considerable resources to answer exceeding our financial liability for FoA.

  1. Operating System / Software (Platform): (Windows, Linux, Unix, vSphere, AIX, Solaris etc.) Please state the operating system used by the organisation.

Windows, Linux, Unix, vSphere, ESXi

  1. Annual Average Spend: Please provide me with the most recent annual spend for this contract?

Answer is given in Question 1.

  1. Contract Duration: (Please can you also include notes if the contract includes any contract

Extension periods.)

NTT – 4 years

HPe - 3 year

  1. Contract Expiry Date: Please can you provide me with the date of when the contract expires.

NTT – 26/02/2024 and 09/03/2024

HPE – 31/08/2023

  1. Contract Review Date: (An approximate date of when the organisation is planning to review this particular contract.)

Contract are reviewed on ongoing basis.

  1. Purchase of Servers: Could you please provide me with the month and year in which most/bulk of servers were purchased.

Server hardware procurement is demand led.

  1. Number of Physical Server: Please can you provide me with the number of physical servers.

~120

  1. Number of Virtual Servers: Please can you provide me with the number of Virtual servers’ servers.

~550

  1. Brief Contract Description: I require a brief description of the service provided under this contract. Please do not just put maintenance. I need at least a sentence.

MHRA will supply answers as we deem appropriate – we do not follow demands for minimum response length, nor do we follow rules for the content of answers we supply.

NTT contracts - initial hardware Support and Maintenance and software/infrastructure support and maintenance

HPe contract – Server and LAN

  1. Contract Owner: (The person from within the organisation that is responsible for reviewing and renewing this particular contract. Please include their full name, job title, direct contact number and direct email address.)

All contracts are managed by the Agency’s IT Commercial Management Team which can be contacted via our shared mailbox  [email protected]

All other contact details withheld under section 40

If this service is part of a managed contract, please can you send me the contract information for this managed service including Hardware Brand, Number of Users, Operating System, and contact details of the internal contact responsible for this contract

MHRA do not supply commercially sensitive information, personal contact details or data that could place the security and operational capability of the department at risk. No information will be supplied for this question under section 40

 If you have a query about the information provided, please reply to this email.

If you disagree with how we have interpreted the Freedom of Information Act 2000 in answering your request, you can ask for an internal review. Please reply to this email, within two months of this reply, specifying that you would like an Internal Review to be carried out.

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If you were to remain dissatisfied with the outcome of the internal review, you would have the right to apply directly to the Information Commissioner for a decision. Please bear in mind that the Information Commissioner will not normally review our handling of your request unless you have first contacted us to conduct an internal review. The Information Commissioner can be contacted at:

Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF

Yours sincerely

MHRA Customer Experience Centre

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