Research and analysis

Heat Networks Consumer Survey: consumer experiences on heat networks and other heating systems

Research project into the experiences of consumers on heat networks.

From:
Department for Energy Security and Net Zero and Department for Business, Energy & Industrial Strategy
Published
7 December 2017

Documents

Heat Networks Consumer Survey: Executive summary

Ref: BEIS Research Paper Number 27

PDF, 93.4 KB, 8 pages

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Heat Networks Consumer Survey: Results report

Ref: BEIS Research Paper Number 27

PDF, 452 KB, 71 pages

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Heat Networks Consumer Survey: Technical report

Ref: BEIS Research Paper Number 27

PDF, 916 KB, 77 pages

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Data tables (all consumers)

MS Excel Spreadsheet, 4.95 MB

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Data tables (heat network consumers only)

MS Excel Spreadsheet, 4.93 MB

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Details

The Heat Networks Consumer Survey is a BEIS research project into the experiences of consumers on heat networks.

The survey was sent via post to consumers between April and July 2017 and received over 3,700 responses from heat network consumers and nearly 1,800 responses from consumers not on heat networks to act as a comparison. The report sets out the findings from the survey and covers a range of topics, including satisfaction with system performance, price and transparency of billing, and consumer service.

Updates to this page

Published 7 December 2017

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