Research and analysis

HMRC contact centres: customer survey 2010 to 2011

Research on customer perceptions of HM Revenue and Customs' contact centres.

• From: HM Revenue & Customs
• Published: 14 November 2012

Documents

HMRC customer contact centres survey: 2010 to 2011 report

Ref: HMRC Research Report 176

PDF, 140 KB, 25 pages

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HMRC contact centres: customer research 2009 to 2010

PDF, 64.6 KB, 9 pages

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HMRC contact centres: customer research 2008 to 2009

PDF, 66.8 KB, 10 pages

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HMRC contact centres: customer research 2007 to 2008

PDF, 60 KB, 7 pages

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Details

Research report on results of the 2010 to 2011 HM Revenue and Customs (HMRC) customer contact centres survey. Results from the 2007 to 2008 and 2009 to 2010 surveys are also attached.

Published 14 November 2012