Research and analysis

HMRC Individuals, Small Businesses and Agents customer survey 2022

This report describes the main findings from the department's 2022 customer survey.

• From: HM Revenue & Customs
• Published: 17 July 2023

Documents

Individuals, Small Businesses and Agents Customer Survey 2022

Ref: HMRC research report 704

HTML

Individuals, Small Businesses and Agents Customer Survey 2022 – technical annex

Ref: HMRC research report 715

ODT, 196 KB

This file is in an OpenDocument format

HMRC ISBA 2022 Individuals data tables

Ref: HMRC Report: 716

MS Excel Spreadsheet, 2.03 MB

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HMRC ISBA 2022 Small Businesses data tables

Ref: HMRC Report: 717

MS Excel Spreadsheet, 624 KB

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HMRC ISBA 2022 Agents data tables

Ref: HMRC Report: 718

MS Excel Spreadsheet, 590 KB

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Details

The Individuals, Small Businesses and Agents customer survey supports HMRC’s customer-centric business strategy.

The annual survey covers a broad range of measures, focusing on the areas that our analysis shows are the priorities for HMRC’s customers.

The survey measures customers’ experience of interacting with HMRC, their perceptions of compliance, and HMRC’s reputation for 3 main customer groups:

• Individuals
• Small Businesses
• Financial Agents.

This report presents the results from the annual survey for 2022 for each customer group.

Published 17 July 2023