Guidance

A6/2021: Housing Benefit Award Accuracy Initiative for the financial year ending March 2022

Updated 31 January 2022

Who should read

All Housing Benefit (HB) staff

Action

For information

Subject

Housing Benefit Award Accuracy Initiative for the financial year ending March 2022

Guidance Manual

The information in this circular does not affect the content of the HB Guidance Manual.

Queries

Extra copies of this circular/copies of previous circulars can be found at Housing Benefit for local authorities: adjudication circulars.

For queries about the:

Introduction

1. The Department for Work and Pensions (DWP) would like to continue working with local authorities (LAs) to tackle fraud and error through the Housing Benefit Award Accuracy (HBAA) Initiative from 6 April 2021 onwards and has secured funding of approximately £12 million for the financial year ending (FYE) March 2022.

2. This circular sets out all of the details of the HBAA Initiative for FYE 2022, including funding allocations. The funding is designed to support LAs undertaking the prescribed activities to proactively identify unreported changes and make sure the right amount of benefit is paid to the right person at the right time.

3. In consultation with LA representatives on the Practitioners’ Operational Group (POG), the Local Authority-Partnership, Engagement and Delivery (LA-PED) division has agreed that, in light of the additional pressures brought about by the pandemic, participation in the HBAA Initiative for FYE 2022 will remain optional, rather than mandatory as was previously advised.

4. However, DWP will continue to monitor the impact of the pandemic on LAs during the course of FYE 2022 with a view to mandating the Initiative at some future point. This will be subject to further consultation with POG. Any decision to mandate the Initiative will be communicated to LAs with ample notice and will not occur before October 2021.

Background

5. LAs were advised in March 2020 about the launch of the new HBAA Initiative with effect from April 2020 via circular HB A5/2020. However shortly after, following consultation with POG and the LA Welfare Steering Group, LA-PED made the decision to pause the Initiative in response to the pandemic.

6. We then wrote to LA Revenues and Benefits managers and Chief Finance Officers on 4 August 2020 about relaunching the HBAA Initiative from 5 October 2020 and invited LAs to confirm their participation by 18 September 2020. (see A9/2020)

7. A further 2 start dates were also offered to LAs of 2 November 2020 and 30 November 2020.

8. The HBAA Initiative was successfully relaunched and, despite the pandemic, 266 LAs opted to take part for the remainder of FYE 2021.

HBAA Initiative funding FYE 2022

9. A launch letter for FYE 2022 (see Annex A) was sent to all LAs on 19 February 2021, providing details of DWP’s plans to continue focusing on improving award accuracy for HB with effect from 6 April 2021.

10. LAs that confirm participation in the FYE 2022 will receive additional funding to enable them to undertake the following activities:

  • HB Full Case Reviews (FCRs)
  • HB Matching Service (HBMS) referrals, including:
    • Self-employed Earnings Reviews (SERs)
  • the correct recording of cases and the return of management information (MI) to DWP, including:
    • the correct recording of case outcomes on LA IT systems to inform Single Housing Benefit Extract (SHBE)
    • the return of clerical MI to DWP for HBMS case outcomes

11. The frequently asked questions (FAQs) on the Initiative have been shared with LAs and is available on Glasscubes.

12. Funding for FYE 2022 was secured in the 2020 Spending Review. DWP has assured HM Treasury the funding will be used to pay for additional staff or to backfill for existing staff.

Volumes and maximum funding amounts payable to each participating LA

13. The maximum funding amounts and volumes payable to each LA participating from 6 April 2021 were sent directly to LAs on 19 February 2021 and 25 February 2021 respectively (see Annex B).

14. Two deferred start dates of 5 July 2021 and 4 October 2021 have also been made available to LAs. LAs were asked to confirm their intentions by 23 March 2021. For LAs choosing to defer their start dates, funding will be apportioned on a pro rata basis. For example, if an LA decides to opt in from 4 October 2021, the LA will be awarded 50% funding for FYE 2022.

15. LAs who confirm their participation will be expected to carry out as many of the HBMS referrals and FCRs received as possible. Volumes will be apportioned accordingly for LAs deferring their start dates.

Summary of key points

16. The key points to support HB Award Accuracy are:

  • LAs were asked to confirm their intentions to participate in the HBAA Initiative for FYE 2022 by 23 March 2021 (see Annex A for further details)
  • funding will be paid by the end of April 2021 in one instalment as a grant to each LA participating from 6 April
  • the requirement to undertake the activities takes effect from 6 April 2021 (or on 5 July 2021 or 4 October 2021 if LAs choose to start later) – funding for deferred dates will be paid on or around 5 July 2021 and 4 October 2021 respectively, payment dates will be confirmed nearer the time
  • participating LAs need to ensure the correct recording and prompt return of MI to DWP

Definition of activities

FCR – definition

17. An FCR requires the LA to look at and consider all the current claim details and evidence associated with the claim, as well as any other fresher information or evidence they can source, in order for the weekly HB award to be reviewed.

18. We are not prescribing how LAs undertake these reviews. The key elements are that LAs should:

  • review and validate whether the current information associated with the claim remains correct
  • seek evidence from the claimant where it is possible to do so over the phone, or digitally, in accordance with their review processes
  • use data available to them digitally, where appropriate, and again in accordance with their review processes
  • identify any changes of circumstances and recalculate a claimant’s HB award accordingly

Targeted FCRs

19. From 6 April 2021, participating LAs will need to undertake FCRs on their share of the top 400,000 HB cases identified nationally by the HBAA risk score (please see an example copy of the Indicator letter at Annex C). You can also find FAQs on the Indicator on Glasscubes. LAs should review cases identified by this risk score rather than any other risk indicators the LA may have used in the past. The number of high risk cases in your LA and how you can identify them is shown in subsequent parts of this circular (paragraphs 22 to 29).

20. The risk model predicts the probability of a HB case having a change of circumstance. In 2019 a pilot was undertaken with 16 LAs that conducted FCRs on high and medium risk cases.

21. The pilot demonstrated a significant volume and value of unreported changes identified when LAs conduct FCRs. 64% of high risk cases reviewed resulted in a change to HB entitlement compared to 22% for medium risk cases. This demonstrates that the risk model is a good predictor of the likelihood that a case has an unreported change of circumstances and that LAs will get the greatest return on investment by reviewing the high risk cases.

Data description

22. In January 2020 the ‘Risk Based’ caseload data LAs historically received with their HBMS referrals was decommissioned, whilst a new methodology was developed and tested.

23. From September/October 2020, all LAs, whether participating or not, began to receive their new monthly Caseload Risk Data, providing a risk score along with their HBMS files. Each case in the Caseload Risk Data is ranked from high to low for each HB claim in their live caseload, based on the latest SHBE return.

24. The top 400,000 cases attracting the highest risk scores are identified separately at a national level, apportioned and then marked accordingly within each LA’s monthly data.

25. This is sent to LAs as a separate file and forms part of the HBMS package that is issued each month.

26. Participating LAs are asked to undertake an FCR for their share of the cases with the highest risk score (or proportionally fewer, if they choose to go live on one of the two alternative start dates). Where the LA has already undertaken an FCR within the previous 12 months the LA will need to determine the value of undertaking a further review on a case by case basis. If LAs choose not to review the case again they should move onto the next case with the highest risk score.

27. Where volumes of separately identified high risk cases are lower than expected (in other words, based on the resource funded to undertake FCR activity) then the LA should consider undertaking additional FCRs based on the next highest risk score within the Caseload Risk Data.

28. The Caseload Risk Data will be refreshed monthly. LAs are likely to see fluctuations in those cases marked as high risk due to a number of factors, such as changes in the live caseload, changes to HB claimants’ circumstances or seasonal factors built into the DWP risk model, which allocates the risk score.

29. Do note that LAs are not expected to action all cases marked as a high risk score within the month the data is received. FCR case volumes should be scheduled to be conducted over the remainder of the operational year (end of March 2022). Refreshed data will see changes each month to the volumes communicated. LAs are expected to conduct a minimum number of FCRs based on a ‘mean average’ of cases over a twelve-month period (or nine/six months if they choose to go live on one of the two alternative launch dates).

Data delivery

30. LAs will recognise the Caseload Risk Data through the following file name AOBWR627_LAID_RISK.csv.

31. LAs will be expected to identify volumes of cases from the file each month and upload into their IT Systems to commence FCR intervention activity. LA IT supplier guidance is available to support LAs in the uploading of cases in a format acceptable to your IT System.

32. The first download of data (HBMS File) in scope of FYE 2022 activities was issued to LAs between the week commencing 8 March 2021 and the week commencing 29 March 2021 (weeks 1 to 4 of HBMS data sharing cycle).

33. The final download of data in scope of FYE 2022 activities will be issued to LAs between week commencing 7 February 2022 to week commencing 28 February 2022 (weeks 1 to 4 of HBMS data sharing cycle).

34. This will constitute 12 monthly downloads of data and will form the baseline referral volumes against which FCR activity will be monitored. The first download of data (HBMS File) in scope will be adjusted as follows where LAs opt for a later start date:

  • 5 July 2021 – issued between week commencing 7 June to 28 June 2021
  • 4 October 2021 – issued between week commencing 6 September to 27 September 2021

Management information (MI)

35. LA activity associated with FCRs undertaken will be monitored by DWP via SHBE. Specifically, we will be extracting data from the Fraud and Error detection activities, Change and Error Records.

36. We have also introduced functionality to enable the capture of HBMS MI via SHBE, and will be assessing LA compliance in recording HBMS/SER accurately on their IT Systems during FYE 2022. This in turn will inform a future decision on when to decommission the current clerical process.

37. A list of the actual SHBE fields DWP will be monitoring is included below:

Fraud and Error (F&E) detection activities record:

Field 171 Date Fraud activity initiated
Field 173 Record as Code 1 = High risk score referral from HBMS (Used for HBAA Full Case Reviews informed by Risk data)
Field 174 ‘Y’ Full review
Field 175 Date Fraud and Error detection activity completed
Field 176 Outcome
Field 320 Unique T-record identifier

Change record:

Field 50 Weekly HB entitlement before change
Field 248 New weekly HB entitlement after the change
Field 251 Date LA first notified of change in claim details
Field 253 Date change of details are effective from
Field 254 How was the change identified - Record as Code 21 =
Full Case Review (Used for HBAA Full Case
Reviews informed by Risk data – this is a new option on the LA IT ‘front end’ drop down menu).
Field 255 Date supersession decision was made on the HB claim
Field 320 Unique T-record identifier

Error record:

Field 264 Weekly Housing Benefit underpayment
Field 265 Total Housing Benefit underpayment
Field 320 Unique T-record identifier
Field 337 Total Housing Benefit overpayment
Field 338 Weekly Housing Benefit overpayment
Field 339 Start date of payment error period
Field 340 End date of payment error period
Field 341 What was the cause of the overpayment

38. It is imperative that LAs are compliant with their IT supplier guidance in recording information both fully and accurately on the front end IT Systems for activity relating to:

  • Fraud and Error detection
  • change
  • error

39. These data fields will feed the SHBE fields against which DWP will extract MI as detailed above.

40. It is essential that LAs put processes in place to ensure compliance in the accurate recording of FCR information on front end IT Systems, which in turn is captured via SHBE to inform DWP MI reports. Failure to comply will impact both LA’s and DWP’s ability to effectively monitor performance and result in potentially unproductive engagement with your LA by DWP’s Performance Development Team (PDT).

41. LAs should engage with their LA IT supplier where they have any queries about their LA IT supplier guidance to make sure they are recording all required MI correctly.

42. Specifically, LAs should ensure that FCR ‘Reason for Fraud and Error Detection Activity’ is captured as ‘Code 1 – High risk score referral from HBMS’ (SHBE Field 173) and record the intervention as a ‘Y’ Full Review (SHBE Field 174) rather than a partial review.

43. LAs must not use ‘Code 1 = High risk score referral from HBMS’ to identify the setting up of any other fraud detection activity, not directly attributed with the new Caseload Risk Data. This is to avoid the corruption of data extracted by DWP from SHBE to monitor LA performance.

44. Similarly, when recording the source of a change in circumstances (Field 254) LAs should identify via Code 21 Full Case Review. This is a new option on the drop down menu and supersedes the setting of Code 8 LA Intervention Review.

45. The SHBE timetable of returns for FYE 2022 is provided at Annex D.

HBMS referrals, including SERs

Data description

46. LAs already receive HBMS referrals on a monthly basis. All HBMS referrals issued to participating LAs will need to be actioned. In addition to the self-assessment income business rules, there are 21 rules in total. A list of those rules can be found at Annex E. Additional information on the rules can also be found by accessing the HBMS Rules Guide, which is available on Glasscubes.

HBMS SERs

47. In 2019, following a successful pilot, DWP supported a review of self-employed cases where the HB claimants and/or their partners declared earnings had remained unchanged for over 12 months. 365 LAs opted-in to review 72,000 self-employed cases.

48. The SERs demonstrated a significant volume and value of unreported changes identified and 75% of the case reviews resulted in a change in HB entitlement.

Data description

49. The self-employment data consists of four HBMS business rules, as follows:

  • HBSA002: a separate business rule which identifies non declared self- employed earnings under £10,000
  • HBSA003: highlighting potential discrepancies between earnings declared by the HB claimant/partner to Her Majesty’s Revenue and Customs (HMRC) and LA IT Systems (potential underpayments)
  • HBSA004: highlighting potential discrepancies between earnings declared by the HB claimant/partner to HMRC and LA IT Systems (potential overpayments)
  • HBHB405: a rule that replicates the self-employment review data issued to LAs in FYE 2019, identifying where no change has been made to self-employed earnings notified to the LA within the last 12 months. This was re-launched week commencing 7 September 2020

50. It should be noted that cases of non-declared earnings that exceed £10,000 are identified and submitted direct to DWP Fraud Investigations for considered action. LAs do not receive these referrals.

51. During FYE 2022 HBSA002, HBSA003 and HBSA004 rules will be updated to match data against the tax year 2019 to 2020. Details of when this change will be made will be notified to LAs via the LA Welfare Direct bulletin.

Data delivery

52. During FYE 2022, each LA will continue to receive the HBMS referrals (including SERs) as part of their monthly HBMS suite of rules.

53. The first download of data in scope of FYE 2022 activities was issued to LAs between week commencing 8 March 2021 (Week 1 of HBMS data sharing cycle) to week commencing 29 March 2021 (Week 4 of HBMS data sharing cycle).

54. The final download of data in scope for FYE 2022 activities will be issued to LAs between week commencing 7 February 2022 (Week 1 of HBMS data sharing cycle) and week commencing 22 February 2022 (Week 4 of HBMS data sharing cycle).

55. This will constitute 12 monthly downloads of data and will form the baseline referral volumes against which HBMS activity will be monitored. The first download of data (HBMS File) in scope will be adjusted as follows where LAs opt for a later start date:

  • 5 July – issued between week commencing 7 June to 28 June 2021
  • 4 October – issued between week commencing 6 September to 27 September 2021

MI

56. MI on HBMS rules activity is gathered via LAs completing and returning the clerical HBMS MI return (Excel file) which is provided with each HBMS file download.

57. Despite the introduction of functionality to enable LAs to capture HBMS MI via SHBE, LAs must continue to submit HBMS clerical MI returns, whilst DWP monitors the quality of MI captured via SHBE during FYE 2022, with a view to decommissioning the clerical process at a future date.

58. It is therefore essential that LAs record HBMS (including SER) rule activity both fully and accurately, for fraud and error detection, change and error on their front end IT Systems in line with IT Supplier Guidance.

59. The MI collected will mirror those SHBE fields detailed in para 37 for FCRs. However, to distinguish HBMS/SER intervention activity, from FCR intervention activity, LAs should ensure that:

  • the ‘Reason for Fraud and Error Detection Activity’ is captured as ‘Code 2 – HBMS Data Match Referral’ (SHBE Field 173)
  • when recording the source of a change in circumstances (SHBE Field 254) LAs should identify via Code 20 HBMS

60. Code 20 is a new option on the LA IT front end drop down menu.

61. There are also additional HBMS MI Fraud Intervention requirements supported and captured by front end IT Systems, which populate the following SHBE Fields:

62. Fraud and Error detection activities record:

  • Field 316 – If activity resolves an HBMS referral provide the RMS number
  • Field 317 – HBMS Rule ID
  • Field 318 – Date of HBMS Match
  • Field 319 – If resolution of HBMS referral does not result in a financial adjustment, please indicate the reason why

63. Again it is essential that LAs familiarise themselves with ‘front end’ IT fields that require completion, to ensure this information is correctly recorded and captured for reporting purposes.

64. A key aspect of the initiative linked to receipt of funding is that LAs comply with the correct recording of cases and the return of MI to DWP.

65. LAs should refer to the HBMS Rules Guide available on Glasscubes, which has been revised to better support the accurate completion and submission of HBMS MI Spreadsheet returns.

Completion and return of clerical MI

66. At present many LAs are non-compliant with the completion and return of the clerical excel HBMS MI spreadsheets to DWP. It is essential that LAs put processes in place to complete and return the clerical excel HBMS MI spreadsheet to DWP. Failure to comply will impact both LA’s and DWP’s ability to effectively monitor performance and result in potentially unproductive engagement.

67. DWP has put in place procedures to identify those LAs who are non-compliant, to inform conversations between LA-PED and the relevant LAs.

68. Annex F provides a copy of the monthly clerical HBMS MI return dates for FYE 2022, which are aligned with the SHBE timetable of returns. Returns should be submitted to [email protected]

69. LAs will need to submit a clerical HBMS MI return each month detailing the latest activity undertaken on referrals in scope of the initiative. The return may constitute resending the same spreadsheet a number of times until such time all referrals have reached a final outcome.

70. It is not acceptable for LAs to stockpile clerical HBMS MI returns until all cases have reached an outcome stage, prior to submitting the return to DWP, as such time lags will provide an inaccurate picture of activity undertaken by the LA. However, LAs can submit the same clerical spreadsheet without removing previous entries as DWP systems can identify duplicates.

71. LAs will need to put their own processes in place to clerically build an overview of their ‘in year’ performance utilising the clerical HBMS MI spreadsheets. The figures should be consistent with DWP’s data which is directly derived from the returned clerical HBMS MI spreadsheets.

HBAA Initiative funding allocations methodology and estimated volumes

FCR allocation methodology

72. There will be around 400,000 FCRs conducted over an annual period, nationwide. DWP has secured funding on this basis, using a unit cost of £21.43 per review. Each LA has been allocated funding based on the average number of their caseload that appears in the top 400,000 cases nationally in the period January to December 2020.

FCR volumes and funding

73. Funding was calculated for each LA separately and is based on an expected volume of FCRs. These can be scheduled throughout the financial year, however, it is expected that they should be as evenly spread as possible throughout the year.

FCR unit cost calculations

74. The unit cost of £21.43 is based on an FCR taking 57 minutes. This average was derived from the FCR pilot involving 16 LAs. LAs taking part reported an average duration of 24 minutes as the time taken to conduct a FCR. However, there was a lot of variation depending on the complexity of the case. We consulted with a number of LAs and agreed to increase the unit cost to £21.43 (57 minutes) to account for complex cases and the cost of HB debt collection, appeals and any supporting clerical administration.

75. The risk model used to calculate the risk associated with a HB case has a seasonal element and as such there will be some months when you have a much higher or lower number of cases in the top 400,000. We encourage LAs to spread the full case review work over the course of the year and not allow cases to build up towards the end of the year.

HBMS referrals allocation methodology

76. The total funding for completion of all HBMS referrals (not including SERs – see below for separate detail) was determined by calculating the cost of actioning all referrals issued in FYE 2019 and adjusting this using forecasts for FYE 2022.

77. The funding allocation for each LA has been determined by calculating the percentage of the national caseload their caseload accounts for (as at October 2020) and applying this percentage to the total funding pot.

78. It has been calculated on this basis so that those LAs who already manage the accuracy of their HB caseload are not losing out.

HBMS volumes

79. There are a number of factors that impact the volume of HBMS referrals, including reducing HB caseload volumes, and the potential introduction of new HBMS rules later in FYE 2022. It is therefore assumed that the combination of these factors will result in the volume of HBMS referrals you are required to process to remain roughly the same as 2020.

HBMS unit cost calculations

80. The unit cost used to calculate the total funding allocation was £13.26. This is based on 35 minutes per referral. It is slightly more than the standard change of circumstances unit cost of £10.58, to reflect the additional time required to process complex HBMS referrals and any supporting clerical administration.

SER allocation methodology and funding

81. As opposed to the other HBMS referrals, the total funding for the SERs was based on the forecasted self-employed caseload for April 2021, using a unit cost per review of £31.16.

82. The funding allocation for each LA has been determined by calculating the percentage of the national self-employed caseload that their self-employed caseload accounts for (as at October 2020) and applying this percentage to the total funding pot.

83. It has been calculated on this basis so that those LAs who are already proactive in reviewing their self-employed caseload do not lose out.

SER volumes

84. The volume of SER referrals is expected to reduce throughout FYE 2022 as cases move to Universal Credit or have a change of circumstances.

85. If an LA believes that the volume of SER referrals (Annex B) is not an accurate reflection of the volume of self-employed cases for their authority, they will need to ensure that all self-employed cases are accurately recorded on their HB IT system and ultimately SHBE, so that funding can be more accurately allocated in future years.

86. The total funding allocation is lower than that issued in 2020 as it is based on the forecasted self-employed caseload for FYE 2022.

87. The unit cost of £31.16 is based on a review length of 82 minutes. This is the same amount as previously provided for the SER in 2019 and includes an element for overpayment recovery action and accounts for the complexity of the work and any supporting clerical administration.

Other Fraud and Error activities

88.Other business as usual Fraud and Error activity should continue as normal.

Annex A

Copy of HBAA Initiative launch letter 2021 to 2022

From: Clare Elliott
Head of Local Authority Partnership, Engagement and Delivery (LA-PED) division

Date: 19 February 2021
To: Revenues and Benefits Managers Chief Finance Officers

Dear colleagues

Launch of the Housing Benefit Award Accuracy Initiative for 2021 to 2022

The Housing Benefit Award Accuracy (HBAA) Initiative for the remainder of 2020 to 2021 was successfully relaunched from October 2020 with 266 local authorities (LAs) opting to take part, despite the COVID-19 pandemic.

The Department for Work and Pensions (DWP) would now like to continue working with LAs to improve the accuracy of Housing Benefit (HB) awards in 2021 to 2022.

I can now confirm that HM Treasury has agreed funding of £12 million for 2021 to 2022. We have consulted with LA representatives on the Practitioners’ Operational Group (POG) and it has been agreed that, in light of the additional pressures brought about by the pandemic, participation in the HBAA Initiative for 2021 to 2022 will remain optional for LAs, rather than mandatory as previously advised.

For those LAs that confirm participation in 2021 to 2022, DWP will provide the additional funding to enable LAs to undertake the following activities:

  • HB Full Case Reviews (FCRs)
  • Housing Benefit Matching Service (HBMS) referrals, including:
    • Self-Employed Earnings Reviews (SERs)
    • the correct recording of case information on LA IT systems and clerical management information (MI) returns to DWP

Guidance regarding the HBAA Initiative can be found in circular HB A9/2020. We also intend to share some frequently asked questions on Glasscubes shortly.

High level summary

  • HBAA Initiative for 2021 to 2022 will launch from 6 April 2021, with continued optional LA participation (regardless of your participation in 2020 to 2021)
  • should you wish to participate but want to delay until after April 2021 there will be a further two deferred start dates available; 5 July 2021 and 4 October 2021
  • all LAs are asked to confirm their intentions by 23 March 2021
  • LAs who choose not to participate will not receive any funding
  • LAs that choose to defer their start date will receive pro rata funding for the part-year that they sign-up for
  • an all LA conference call will be held at 11am on 2 March 2021 (see details provided further on in this letter), providing LAs with the opportunity to ask questions and obtain clarification before deciding whether to participate

Funding for 2021 to 2022

Funding was secured in the 2020 Spending Review for the year 2021 to 2022. DWP has assured HM Treasury that the funding will be used to pay for additional staff or to backfill for existing staff.

The maximum funding amount payable to each LA is enclosed at Annex B. Please note that for LAs choosing to defer their start dates, funding will be apportioned on a pro rata basis. For example, if you decide to opt in from 4 October 2021, you will be awarded 50% funding for 2021 to 2022.

LAs who confirm their participation will be expected to carry out as many of the HBMS referrals and FCRs received as possible. Volumes will be apportioned accordingly for LAs choosing to defer their start dates.

We propose to monitor COVID-19 pandemic developments during the course of 2021 to 2022 with a view to mandating the Initiative at some future point. However, this would be subject to further consultation with POG. Any decision to mandate the Initiative will be communicated to LAs with ample notice and will not occur before October 2021.

Further details regarding the timetable for 2021 to 2022 are included at Annex A (of the launch letter).

Why LAs should participate in the 2021 to 2022 Initiative

  • leaving errors in the HB caseload for longer generates larger HB overpayments for claimants to pay back and for LAs to recover. LAs that have suspended HB debt recovery due to the pandemic should still consider participating in the scheme. This is because it helps claimants if the HB error is found early, even where the recovery of the overpayment is suspended, rather than allowing the HB debt to build up over time, leaving the claimant with a larger debt to repay
  • DWP might mandate the HBAA Initiative at some point in the future (no earlier than October 2021), so participating in the Initiative now will give your LA the opportunity to learn lessons and prepare for when this might happen
  • the additional funding will allow your LA to retain resources and improve the accuracy of HB awards

Performance monitoring

For those LAs that confirm their participation, LA-PED’s Performance Development Team (PDT) will receive performance information on the Initiative’s activities. PDT will monitor this information as it comes through and engage directly with LAs where performance does not appear to be in line with funding expectations.

PDT’s Performance Relationship Managers continue to undertake their routine regular calls with HB service managers within each LA. Please use this opportunity to discuss the HBAA Initiative or any issues you may have about the delivery of your HB service.

As with all PDT performance engagement activity, evidence of exceptional circumstances will be considered if performance is below expectations.

Many of you will also be aware that we offer a free professional consultancy support. So, if you wish to work ‘virtually’ with us on this, or any aspect of HB service delivery issue, we are happy to assign someone to provide this support. You can contact PDT at [email protected]

LAs can monitor their own performance by using:

  • HBMS clerical MI returns regarding HBMS referrals, and/or
  • data extraction from SHBE (Single Housing Benefit Extract) for FCRs

To support performance monitoring, it is important that LAs who receive 2021 to 2022 HBAA Initiative funding fully and accurately record information in line with guidance on their:

  • IT systems to enable capture of MI via SHBE for FCRs
  • HBMS clerical MI spreadsheets for SERs and HBMS

Recovery of funds

Ultimately, after working with an LA over a period of time to support performance improvement, we may have to seek the recovery of some or all of the funding where improvement has not been realised. This will only be considered by exception and in consultation with the LA concerned.

All LA conference call

We will be hosting an ‘All LA conference call’ to support the re-launch of the HBAA Initiative on 2 March 2021 from 11am to 12:00 noon. The dial in details are:

  • dial in number: xxxxxx
  • conference PIN: xxxxxx

A replay facility will be available for 31 days following the call:

  • replay dial in number: xxxxxx
  • replay PIN: xxxxxx

Next steps for LAs

All LAs should confirm their chosen intention by completing and returning the template at Annex C (of the launch letter) by 23 March 2021, using the options provided below:

  1. I commit to starting on 6 April 2021.
  2. Without commitment, I intend to start on 5 July 2021 and will confirm this, or otherwise, by 21 June 2021.
  3. Without commitment, I intend to start on 4 October 2021 and will confirm this, or otherwise, by 20 September 2021.
  4. Without commitment, I intend to opt out in 2021 to 2022 and will confirm this, or otherwise, by 20 September 2021.

In the meantime, if you have any questions you can email [email protected]

Yours faithfully
Clare Elliott
Head of LA-PED

Annex B

HBAA Activity Volumes and Funding for 2021 to 2022 if commencement is from 6 April 2021 (Pro-rata if opting in for 5 July 2021 or 4 October 2021)

Local Authority FCRS Volumes SE Volumes HBMS volumes Maximum Funding
Aberdeen City Council 920 84 221 £25,260
Aberdeenshire Council 467 53 146 £13,599
Adur District Council 317 71 51 £9,665
Allerdale Borough Council 266 29 79 £7,656
Amber Valley Borough Council 535 71 103 £15,022
Angus Council 280 44 102 £8,719
Argyll and Bute Council 235 43 102 £7,736
Arun District Council 821 137 127 £23,538
Ashfield District Council 509 66 147 £14,929
Ashford Borough Council 538 105 98 £16,115
Babergh District Council 266 62 54 £8,356
Barnsley Borough Council 857 100 256 £24,860
Barrow Borough Council 234 29 67 £6,812
Basildon District Council 1084 107 161 £28,703
Basingstoke and Deane District Council 932 116 144 £25,499
Bassetlaw District Council 312 33 90 £8,913
Bath and North East Somerset Council 670 140 110 £20,180
Bedford Borough Council 1044 176 130 £29,575
Birmingham City Council 20584 2279 1676 £534,363
Blaby District Council 272 51 46 £8,010
Blackburn with Darwen Borough Council 838 153 153 £24,739
Blackpool Borough Council 1165 150 237 £32,791
Blaenau Gwent County Borough Council 254 22 100 £7,438
Bolsover District Council 218 27 76 £6,513
Bolton Metropolitan Borough Council 1752 267 336 £50,325
Borough of Redditch 337 45 89 £9,798
Boston Borough Council 455 50 71 £12,243
Bournemouth, Christchurch and Poole Council 2392 473 409 £71,416
Bracknell Forest Borough Council 620 71 75 £16,503
Bradford Metropolitan Borough Council 3398 569 514 £97,369
Braintree District Council 647 90 134 £18,428
Breckland District Council 599 108 104 £17,572
Brentwood District Council 163 42 34 £5,266
Bridgend County Borough Council 733 51 147 £19,237
Brighton and Hove Council 2309 670 347 £74,969
Bristol City Council 3422 606 510 £98,999
Broadland District Council 413 110 74 £13,239
Bromsgrove District Council 300 37 61 £8,375
Broxbourne Borough Council 727 102 79 £19,806
Broxtowe Council 342 52 102 £10,304
Buckinghamshire Council 2622 566 329 £78,177
Burnley Borough Council 483 93 100 £14,567
Bury Metropolitan Borough Council 809 177 217 £25,719
Caerphilly County Borough Council 734 59 243 £20,785
Calderdale Borough Council 925 209 180 £28,719
Cambridge City Council 618 78 106 £17,077
Cannock Chase District Council 387 41 105 £10,954
Canterbury City Council 781 134 157 £22,977
Cardiff City Council 2691 356 392 £73,952
Carmarthenshire County Council 678 144 183 £21,460
Castle Point District Council 424 61 66 £11,869
Central Bedfordshire 1184 212 221 £34,924
Ceredigion Council 300 116 64 £10,899
Charnwood Borough Council 674 63 107 £17,825
Chelmsford Borough Council 922 114 145 £25,246
Cheltenham Borough Council 494 95 106 £14,940
Cherwell District Council 710 115 96 £20,078
Cheshire East Council 1148 161 224 £32,583
Cheshire West and Chester Council 1179 168 267 £34,057
Chesterfield Borough Council 461 85 119 £14,116
Chichester District Council 570 148 89 £17,997
Chorley Borough Council 422 37 86 £11,324
City of Carlisle District Council 405 39 94 £11,139
City of Edinburgh Council 3819 478 541 £103,901
City of Glasgow 6372 553 1522 £173,955
City of Lincoln Council 630 59 107 £16,753
City of London 62 14 13 £1,942
City of Westminster 3432 587 416 £97,337
City of York Council 649 87 116 £18,157
Clackmannanshire Council 220 15 61 £5,989
Colchester Borough Council 1176 165 165 £32,539
Comhairle Nan Eilean Siar Council 71 8 20 £2,039
Conwy County Borough Council 629 80 131 £17,726
Copeland Borough Council 238 22 65 £6,637
Cornwall Council 3313 787 662 £104,279
Cotswold District Council 241 49 51 £7,365
Coventry City Council 2971 425 359 £81,663
Craven District Council 110 12 28 £3,096
Crawley Borough Council 920 140 108 £25,518
Dacorum Borough Council 863 188 128 £26,038
Darlington Borough Council 508 65 114 £14,418
Dartford Borough Council 611 61 94 £16,230
Denbighshire County Council 616 68 111 £16,790
Derby City Council 1739 250 270 £48,624
Derbyshire Dales District Council 204 42 45 £6,289
Doncaster Metropolitan Borough Council 1290 172 295 £36,903
Dorset Council 1560 374 295 £49,000
Dover District Council 579 61 137 £16,111
Dudley Metropolitan Borough Council 962 207 265 £30,569
Dumfries and Galloway Council 529 74 164 £15,813
Dundee City Council 825 81 230 £23,262
Durham County Council 2848 361 787 £82,720
East Ayrshire Council 225 35 188 £8,400
East Cambridgeshire District Council 319 57 55 £9,349
East Devon District Council 559 128 105 £17,357
East Dunbartonshire Council 287 22 60 £7,639
East Hampshire District Council 383 68 73 £11,291
East Hertfordshire District Council 571 112 88 £16,890
East Lindsey District Council 524 139 152 £17,565
East Lothian District Council 408 41 129 £11,741
East Renfrewshire Council 191 29 55 £5,730
East Riding of Yorkshire Council 1337 261 225 £39,754
East Staffordshire Borough Council 626 104 88 £17,808
East Suffolk Council 913 154 197 £26,990
Eastbourne Borough Council 814 157 140 £24,188
Eastleigh Borough Council 397 61 76 £11,400
Eden District Council 123 31 31 £4,005
Elmbridge Borough Council 562 192 92 £19,233
Epping Forest District Council 553 108 94 £16,452
Epsom and Ewell Borough Council 411 122 48 £13,244
Erewash Borough Council 499 46 107 £13,535
Exeter City Council 814 85 135 £21,892
Falkirk District Council 358 32 206 £11,386
Fareham Borough Council 333 53 54 £9,505
Fenland District Council 479 66 88 £13,475
Fife Council 1547 174 376 £43,565
Flintshire County Council 505 58 146 £14,563
Folkestone and Hythe District Council 519 85 112 £15,277
Forest of Dean District Council 291 78 77 £9,686
Fylde Borough Council 288 52 65 £8,658
Gateshead Borough Council 1091 145 262 £31,380
Gedling Borough Council 556 83 102 £15,850
Gloucester City Council 1007 63 149 £25,526
Gosport Borough Council 523 42 78 £13,564
Gravesham Borough Council 505 72 88 £14,232
Great Yarmouth Council 460 47 133 £13,098
Guildford Borough Council 508 98 91 £15,150
Gwynedd Council 537 63 146 £15,410
Halton Borough Council 506 46 132 £14,037
Hambleton District Council 195 40 51 £6,098
Harborough District Council 139 30 38 £4,412
Harlow District Council 658 78 121 £18,132
Harrogate Borough Council 360 66 77 £10,780
Harrow Council 2134 1456 241 £94,302
Hart District Council 265 71 44 £8,460
Hartlepool Borough Council 488 47 119 £13,511
Hastings Borough Council 689 112 121 £19,866
Havant Borough Council 515 68 90 £14,354
Herefordshire Council 836 142 149 £24,311
Hertsmere Borough Council 701 164 112 £21,622
High Peak Borough Council 350 72 90 £10,941
Highland Council 653 56 185 £18,179
Hinckley and Bosworth Borough Council 253 46 58 £7,642
Horsham District Council 508 131 83 £16,078
Hull City Council 2244 213 557 £62,121
Huntingdonshire District Council 713 72 103 £18,891
Hyndburn Borough Council 409 71 86 £12,105
Inverclyde District Council 317 34 104 £9,235
Ipswich Borough Council 948 122 147 £26,062
Isle of Anglesey County Council 235 31 69 £6,906
Isle of Wight County Council 799 176 145 £24,520
Isles of Scilly Council - - - £0
Kings Lynn and West Norfolk Borough Council 614 93 152 £18,076
Kirklees Metropolitan Borough Council 2099 349 362 £60,664
Knowsley Borough Council 967 89 228 £26,506
Lancaster City Council 439 47 127 £12,571
Leeds City Council 5360 1098 869 £160,590
Leicester City Council 3013 475 489 £85,843
Lewes District Council 589 175 90 £19,267
Lichfield District Council 232 41 56 £6,982
Liverpool City Council 4265 547 844 £119,631
London Borough of Barking and Dagenham 3347 742 316 £99,027
London Borough of Barnet 4373 1830 517 £157,600
London Borough of Bexley 2154 307 236 £58,856
London Borough of Brent 4856 1865 524 £169,130
London Borough of Bromley 2008 358 270 £57,784
London Borough of Camden 2595 761 489 £85,798
London Borough of Croydon 4497 950 394 £131,195
London Borough of Ealing 4418 1681 451 £153,035
London Borough of Enfield 6698 1602 631 £201,830
London Borough of Hackney 7621 1259 663 £211,328
London Borough of Hammersmith and Fulham 2086 411 293 £61,386
London Borough of Haringey 4925 1354 485 £154,164
London Borough of Havering 1845 397 221 £54,855
London Borough of Hillingdon 2742 767 277 £86,317
London Borough of Hounslow 1815 781 233 £66,307
London Borough of Islington 2293 761 433 £78,592
London Borough of Lambeth 4953 972 517 £143,268
London Borough of Lewisham 5035 782 538 £139,385
London Borough of Merton 1644 488 211 £53,229
London Borough of Newham 6589 1855 537 £206,132
London Borough of Redbridge 2754 1154 277 £98,652
London Borough of Richmond Upon Thames 850 256 131 £27,947
London Borough of Southwark 3321 403 422 £89,327
London Borough of Sutton 1268 314 141 £38,839
London Borough of Tower Hamlets 5798 1333 506 £172,511
London Borough of Waltham Forest 3983 903 337 £117,957
London Borough of Wandsworth 3583 1204 375 £119,270
Luton Borough Council 2568 576 227 £75,983
Maidstone Borough Council 938 198 128 £27,972
Maldon District Council 228 43 42 £6,791
Malvern Hills District Council 235 52 58 £7,434
Manchester City Council 5743 705 812 £155,813
Mansfield District Council 520 42 115 £13,981
Medway Council 1824 239 241 £49,732
Melton Borough Council 104 17 24 £3,069
Mendip District Council 333 117 93 £12,020
Merthyr Tydfil Borough Council 254 15 71 £6,855
Mid Devon District Council 235 44 57 £7,156
Mid Suffolk District Council 188 57 53 £6,518
Mid Sussex District Council 546 121 82 £16,563
Middlesbrough Council 1252 160 216 £34,678
Midlothian Council 535 36 103 £13,938
Milton Keynes Borough Council 2409 378 270 £66,968
Mole Valley District Council 328 81 54 £10,277
Monmouthshire County Council 416 57 70 £11,627
Moray Council 243 54 91 £8,089
Neath Port Talbot County Borough Council 786 67 183 £21,360
New Forest District Council 573 137 112 £18,031
Newark and Sherwood District Council 335 38 109 £9,818
Newcastle City Council 1663 251 349 £48,094
Newcastle-Under-Lyme Borough Council 546 51 107 £14,692
Newport City Council 952 85 218 £25,958
North Ayrshire Council 563 78 192 £17,038
North Devon District Council 434 78 98 £13,034
North East Derbyshire District Council 232 37 91 £7,313
North East Lincolnshire Council 853 81 157 £22,900
North Hertfordshire District Council 590 105 93 £17,136
North Kesteven District Council 268 56 66 £8,381
North Lanarkshire Council 1265 100 559 £37,653
North Lincolnshire Council 590 80 132 £16,896
North Norfolk District Council 543 146 108 £17,621
North Northamptonshire Council 1326 153 253 £36,522
North Somerset Council 844 114 158 £23,745
North Tyneside Borough Council 690 136 226 £22,027
North Warwickshire District Council 208 37 53 £6,304
North West Leicestershire District Council 232 41 64 £7,107
Northumberland County Council 1167 217 315 £35,954
Norwich City Council 864 157 207 £26,152
Nottingham City Council 2745 299 457 £74,192
Nuneaton and Bedworth Borough Council 626 56 138 £16,997
Oadby and Wigston Borough Council 196 38 34 £5,834
Oldham Borough Council 1285 379 274 £42,987
Orkney Islands Council 64 11 15 £1,909
Oxford City Council 1118 138 140 £30,113
Pembrokeshire County Council 427 115 123 £14,372
Pendle Borough Council 375 110 83 £12,573
Perth and Kinross Council 267 37 113 £8,384
Peterborough City Council 1427 207 190 £39,537
Plymouth City Council 1585 184 330 £44,082
Portsmouth City Council 1773 265 292 £50,139
Powys County Council 370 111 109 £12,837
Preston Borough Council 930 106 194 £25,807
Reading Borough Council 1423 207 155 £39,012
Redcar and Cleveland Borough Council 791 90 183 £22,169
Reigate and Banstead Borough Council 689 129 87 £19,953
Renfrewshire Council 879 69 230 £24,029
Rhonda-Cynon-Taff County Borough Council 982 53 282 £26,442
Ribble Valley Borough Council 111 25 25 £3,488
Richmondshire District Council 85 12 23 £2,514
Rochdale Borough Council 1296 193 259 £37,231
Rochford District Council 277 64 52 £8,622
Rossendale Borough Council 233 36 65 £6,969
Rother District Council 296 81 69 £9,798
Rotherham Borough Council 1173 166 287 £34,118
Royal Borough of Greenwich 3776 543 407 £103,220
Royal Borough of Kensington and Chelsea 2377 462 319 £69,566
Royal Borough of Kingston Upon Thames 1192 331 131 £37,591
Royal Borough of Windsor and Maidenhead 600 150 84 £18,648
Rugby Borough Council 325 43 73 £9,279
Runnymede Borough Council 375 66 54 £10,795
Rushcliffe Borough Council 312 52 57 £9,067
Rushmoor Borough Council 620 77 95 £16,949
Rutland County Council 58 17 19 £2,018
Ryedale District Council 136 22 32 £4,033
Salford City Council 2310 266 368 £62,685
Sandwell Metropolitan Borough Council 1595 226 395 £46,450
Scarborough Borough Council 574 82 122 £16,473
Scottish Borders Council 376 56 110 £11,273
Sedgemoor District Council 389 60 78 £11,235
Sefton Metropolitan Borough Council 1169 158 292 £33,855
Selby District Council 231 41 48 £6,852
Sevenoaks District Council 466 104 96 £14,486
Sheffield City Council 3577 564 778 £104,557
Shetland Islands Council 38 4 18 £1,184
Shropshire Council 902 182 219 £27,891
Slough Borough Council 1687 614 148 £57,245
Solihull Metropolitan Borough Council 789 97 150 £21,925
Somerset West and Taunton Council 666 118 158 £20,034
South Ayrshire Council 540 62 125 £15,172
South Cambridgeshire District Council 415 85 103 £12,897
South Derbyshire District Council 353 54 60 £10,036
South Gloucestershire Council 1072 134 159 £29,276
South Hams District Council 359 109 64 £11,935
South Holland District Council 304 63 61 £9,283
South Kesteven District Council 402 98 88 £12,830
South Lakeland District Council 277 81 61 £9,284
South Lanarkshire Council 984 132 333 £29,616
South Norfolk District Council 529 124 101 £16,531
South Oxfordshire District Council 429 86 85 £13,003
South Ribble Borough Council 362 50 64 £10,164
South Somerset District Council 674 117 116 £19,626
South Staffordshire District Council 275 41 76 £8,187
South Tyneside Council 929 158 252 £28,165
Southampton City Council 1839 341 280 £53,753
Southend On Sea Borough Council 1270 238 183 £37,061
Spelthorne Borough Council 465 95 69 £13,821
St Albans District Council 557 150 75 £17,612
St Helens Borough Council 791 66 204 £21,720
Stafford Borough Council 421 50 99 £11,885
Staffordshire Moorlands District Council 230 30 62 £6,676
Stevenage Borough Council 623 76 93 £16,939
Stirling Council 330 37 102 £9,583
Stockport Borough Council 1067 167 306 £32,121
Stockton On Tees Borough Council 1348 168 261 £37,565
Stoke On Trent City Council 1428 211 297 £41,113
Stratford On Avon District Council 374 79 94 £11,713
Stroud District Council 353 85 92 £11,443
Sunderland City Council 1868 253 527 £54,910
Surrey Heath Borough Council 282 58 41 £8,392
Swale Borough Council 858 133 136 £24,333
Swansea City Council 842 114 271 £25,180
Swindon Borough Council 794 106 155 £22,384
Tameside Metropolitan Borough Council 1204 163 327 £35,224
Tamworth Borough Council 284 14 60 £7,322
Tandridge District Council 324 79 51 £10,079
Teignbridge District Council 596 115 106 £17,776
Telford and Wrekin Council 1457 142 205 £38,369
Tendring District Council 871 183 158 £26,452
Test Valley Borough Council 654 76 74 £17,376
Tewkesbury Borough Council 307 41 52 £8,564
Thanet District Council 851 140 213 £25,425
Three Rivers Council 371 85 59 £11,370
Thurrock Borough Council 874 124 125 £24,235
Tonbridge and Malling District Council 681 129 95 £19,886
Torbay Council 984 152 208 £28,580
Torfaen Borough Council 529 46 108 £14,222
Torridge District Council 242 77 58 £8,354
Trafford Metropolitan Borough Council 1022 135 222 £29,066
Tunbridge Wells Borough Council 577 124 88 £17,380
Uttlesford District Council 178 60 42 £6,232
Vale of Glamorgan Council 639 66 145 £17,690
Vale of White Horse District Council 493 95 84 £14,657
Wakefield Council 2196 197 395 £58,423
Walsall Borough Council 2093 304 320 £58,557
Warrington Borough Council 801 110 202 £23,283
Warwick District Council 493 95 114 £15,025
Watford Borough Council 851 246 87 £27,070
Waverley Borough Council 396 114 84 £13,139
Wealden District Council 429 183 83 £16,001
Welwyn Hatfield District Council 707 112 105 £20,038
West Berkshire Council 571 94 90 £16,355
West Devon Borough Council 245 51 39 £7,341
West Dunbartonshire Council 691 51 163 £18,552
West Lancashire District Council 271 43 84 £8,263
West Lindsey District Council 300 70 75 £9,600
West Lothian Council 846 97 266 £24,678
West Northamptonshire Council 1798 300 290 £51,729
West Oxfordshire District Council 319 69 56 £9,722
West Suffolk Council 913 118 125 £24,888
Wigan Council 1144 199 290 £34,563
Wiltshire Council 1589 246 293 £45,596
Winchester City Council 341 85 75 £10,937
Wirral Borough Council 1936 233 385 £53,855
Woking Borough Council 617 102 66 £17,274
Wokingham District Council 329 63 53 £9,721
Wolverhampton City Council 1257 257 296 £38,874
Worcester City Council 647 73 96 £17,412
Worthing Borough Council 670 92 97 £18,518
Wrexham Council 495 84 133 £14,982
Wychavon District Council 474 87 95 £14,127
Wyre Borough Council 480 69 96 £13,704
Wyre Forest District Council 541 125 125 £17,150

Annex C

Example copy of an HBAA Indicator letter

Official

My address:

Jonathan Bottomer
Head of the Performance Development Team
Local Authority Partnership, Engagement and Delivery (LA-PED) division

Date: 4 March 2021

By email

Revenues and Benefits managers
Chief Finance Officers

Dear colleagues

Housing Benefit Award Accuracy Indicator information

LA Name

Included in this letter is your authority’s 2020 to 2021 quarter 1 (Q1) and quarter 2 (Q2) Housing Benefit Award Accuracy (HBAA) Indicator information.

In September 2020, we provided you with HBAA Indicator information for Q3 and Q4 of 2019 to 2020.

Paying the right amount of HB, at the right time, to the right person remains a high priority for local authorities (LAs). This information will allow you to:

  • benchmark your performance against other similar LAs
  • identify where improved activities can be incorporated
  • develop improvements plans and/or share good practice

We will continue to provide this information to LAs. The HBAA Indicator, along with published Speed of Processing (SoP) data, are key sources of information on the effective delivery of HB.

Individual HBAA Indicator Score

When evaluating your individual score, it is important to note wider trends in the economy and labour market. The HBAA Indicator score has reduced across most LAs over quarters Q1 and Q2 in 2020 to 2021. This reduction is likely due to the impact of the COVID-19 pandemic. The pandemic has meant that HB claimants have not widely experienced the changes of circumstances that would usually lead to a decrease in HB awards. For example, a negative labour market has led to fewer claimants with an increase in hours worked or an increase in self-employed income. This means that there was an overall reduction in HBAA Indicator scores across most LAs.

Although the HBAA Indicator score fell over the first six months of 2020, it remains a reliable measure of LAs’ activities to identify reductions in HB awards. Detailed analysis of the HBAA Indicator scores shows that, though scores have reduced across the board, high-ranking LAs are generally high-ranking in subsequent quarters, and low-ranking LAs are generally low-ranking in subsequent quarters.

The HBAA Indicator methodology is central to the identification of High Risk cases that we are asking LAs to review as part of the HBAA Initiative. Clare Elliott’s letter of 19 February confirmed that HM Treasury has agreed funding of £12 million for 2021 to 2022 HBAA Initiative activities. All LAs are asked to confirm, by 23 March 2021, if they intend to participate in the Initiative which is currently optional for 2021 to 2022 and has potential start dates of April, July, and October.

Key performance information

The Annexes attached to this letter provide HBAA Indicator key performance information, as follows:

  • Annex AHBAA Indicator performance information, as compared to the previous 2 years
  • Annex B – Breakdown of HBAA Indicator scores by top and bottom performers

LA-PED will use and share the HBAA Indicator data as MI but it will not be published. This allows for benchmarking of an LA’s performance against its own historic performance and against similar LAs (by region and by Office for National Statistics (ONS) grouping).

An anonymised list of all LAsHBAA Indicator data has been posted onto Glasscubes, alongside graphics depicting the trends in HBAA Indicator score by region and ONS grouping. Your LA’s code in this list is …

We have previously supplied some of this information in charts/graphical format, but are unable to do this at the present time.

Next steps

We will continue to provide your HBAA Indicator data and supporting information so that you can monitor the effectiveness of any improvement plans you put in place.

I thank you for your continued support in improving the accuracy of your HB awards.

Yours faithfully

Jonathan Bottomer
Head of the Performance Development Team
LA-PED

Annex A (of letter)

Historical HBAA Indicator performance from Q1 2018-19 to Q2 2020 to 2021: Value of expected and achieved HB reductions

Achieved Expected HBAA indicator score
2018 to 2019 Q1      
2018 to 2019 Q2      
2018 to 2019 Q3      
2018 to 2019 Q4      
2019 to 2020 Q1      
2019 to 2020 Q2      
2019 to 2020 Q3      
2019 to 2020 Q4      
2020 to 2021 Q1      
2020 to 2021 Q2      

The data in the above table shows the value of achieved reductions found against those expected by the HBAA model. Where your HBAA Indicator score fluctuates over time, you can determine whether this is largely driven by changes to the expected values and/or the actual value of reductions. Importantly, you can see whether your achieved values are increasing or decreasing over time – these may be linked to working practices that have started or stopped during this period. This data can also be used to monitor the outcomes of any improvement plans you put in place.

Annex B (of letter)

Breakdown of HBAA indicator scores by top and bottom performers.

LA ranking 2020 to 2021 Q1 2020 to 2021 Q2
Top 25 % HBAA score > 78 % HBAA score > 69 %
Second quartile 66 % < HBAA score ≤ 78 % 61 % < HBAA score ≤ 69 %
Third quartile 57 % ≤ HBAA score ≤ 66 % 53 % ≤ HBAA score ≤ 61 %
Bottom 25 % HBAA score < 57 % HBAA score < 53 %

The data in this table shows the distribution of HBAA Indicator scores for top, bottom and mid-performers for Q1 and Q2 of 2020 to 2021. This allows you to benchmark your performance against other LAs. On average, HBAA Indicator scores have decreased by >10% over the last year – we believe that this is related to the effect of the COVID-19 pandemic on the wider economy. There are a small number of LAs that have seen an increase in their HBAA Indicator score over this period (46 LAs from 2019-20 Q1 to 2020 to 2021 Q2, and 14 LAs from 2019-20 Q2 to 2020 to 2021 Q2).

Annex D SHBE LA timetable of returns 2021 to 2022

Breaks Dates
End of year Week commencing 29 March 2021
Summer Week commencing 28 June 2021
Christmas Week commencing 20 December 2021 and 27 December 2021

Day of transfer: Monday

Relevant Month Earliest Data Extraction Date Data Transfer Date Local Authority Name Local Authority Number
Apr-21 30/03/2021 06/04/2021 Blackpool 12302
May-21 27/04/2021 04/05/2021 Bolton 20101
Jun-21 25/05/2021 01/06/2021 Bury 20102
Jul-21 28/06/2021 05/07/2021 Cheshire East UA 10609
Aug-21 26/07/2021 02/08/2021 Cheshire West & Chester UA 10610
Sep-21 24/08/2021 31/08/2021 Chorley 12304
Oct-21 20/09/2021 27/09/2021 Fylde 12305
Nov-21 18/10/2021 25/10/2021 Halton 10605
Dec-21 15/11/2021 22/11/2021 Hyndburn 12306
Jan-22 28/12/2021 04/01/2022 Knowsley 20201
Feb-22 24/01/2022 31/01/2022 Lancaster 12307
Mar-22 21/02/2022 28/02/2022 Liverpool 20202
      Preston 12309

Day of transfer: Tuesday

Relevant Month Earliest Data Extraction Date Data Transfer Date Local Authority Name Local Authority Number
Apr-21 30/03/2021 06/04/2021 Allerdale 10901
May-21 27/04/2021 04/05/2021 Blackburn 12301
Jun-21 25/05/2021 01/06/2021 Carlisle 10903
Jul-21 29/06/2021 06/07/2021 Copeland 10904
Aug-21 27/07/2021 03/08/2021 Oldham 20104
Sep-21 24/08/2021 31/08/2021 Ribble Valley 12310
Oct-21 21/09/2021 28/09/2021 Rochdale 20105
Nov-21 19/10/2021 26/10/2021 Rossendale 12311
Dec-21 16/11/2021 23/11/2021 Salford 20106
Jan-22 28/12/2021 04/01/2022 Sefton 20204
Feb-22 25/01/2022 01/02/2022 South Ribble 12312
Mar-22 22/02/2022 01/03/2022 St Helens 20203
      Stockport 20107
      Tameside 20108
      Trafford 20109
      Warrington 10608
      West Lancashire 12313
      Wigan 20110
      Wyre 12314

Day of transfer: Wednesday

Relevant Month Earliest Data Extraction Date Data Transfer Date Local Authority Name Local Authority Number
Apr-21 31/03/2021 07/04/2021 Barking & Dagenham 50101
May-21 28/04/2021 05/05/2021 Barnet 50102
Jun-21 26/05/2021 02/06/2021 Bexley 50103
Jul-21 30/06/2021 07/07/2021 Brent 50104
Aug-21 28/07/2021 04/08/2021 Bromley 50105
Sep-21 25/08/2021 01/09/2021 Broxbourne 11901
Oct-21 22/09/2021 29/09/2021 Burnley 12303
Nov-21 20/10/2021 27/10/2021 Camden 40101
Dec-21 17/11/2021 24/11/2021 Charnwood 12402
Jan-22 29/12/2021 05/01/2022 Coventry 20502
Feb-22 26/01/2022 02/02/2022 Ealing 50107
Mar-22 23/02/2022 02/03/2022 Enfield 50108
      Hackney 40103
      Hammersmith & Fulham 40104
      Hart 11706
      Havant 11707
      Islington 40105
      Lambeth 40107
      Lewisham 40108
      London (City Of) 30101
      Mendip 13301
      Sheffield 20304
      South Oxfordshire 13103
      Southwark 40109
      Swindon 13904
      Vale of White Horse 13104
      Welwyn Hatfield 11910
      Westminster 40112

Day of transfer: Thursday

Relevant Month Earliest Data Extraction Date Data Transfer Date Local Authority Name Local Authority Number
Apr-21 01/04/2021 08/04/2021 Croydon 50106
May-21 29/04/2021 06/05/2021 Greenwich 40102
Jun-21 27/05/2021 03/06/2021 Haringey 50109
Jul-21 01/07/2021 08/07/2021 Harrow 50110
Aug-21 29/07/2021 05/08/2021 Hillingdon 50112
Sep-21 26/08/2021 02/09/2021 Kensington & Chelsea 40106
Oct-21 23/09/2021 30/09/2021 Kingston upon Thames 50114
Nov-21 21/10/2021 28/10/2021 Manchester 20103
Dec-21 18/11/2021 25/11/2021 Merton 50115
Jan-22 30/12/2021 06/01/2022 Newham 50116
Feb-22 27/01/2022 03/02/2022 Redbridge 50117
Mar-22 24/02/2022 03/03/2022 Richmond upon Thames 50118
      Sandwell 20504
      Sutton 50119
      Tower Hamlets 40110

Day of transfer: Monday

Relevant Month Earliest Data Extraction Date Data Transfer Date Local Authority Name Local Authority Number
Apr-21 05/04/2021 12/04/2021 Barnsley 20301
May-21 03/05/2021 10/05/2021 Bradford 20601
Jun-21 31/05/2021 07/06/2021 Calderdale 20602
Jul-21 05/07/2021 12/07/2021 Doncaster 20302
Aug-21 02/08/2021 09/08/2021 East Riding of Yorkshire 17001
Sep-21 30/08/2021 06/09/2021 Eden 10905
Oct-21 27/09/2021 04/10/2021 Havering 50111
Nov-21 25/10/2021 01/11/2021 Kingston upon Hull 17002
Dec-21 22/11/2021 29/11/2021 Kirklees 20603
Jan-22 03/01/2022 10/01/2022 Plymouth 11105
Feb-22 31/01/2022 07/02/2022 Rotherham 20303
Mar-22 28/02/2022 07/03/2022 South Lakeland 10906
      South Tyneside 20404
      Sunderland 20405

Day of transfer: Tuesday

Relevant Month Earliest Data Extraction Date Data Transfer Date Local Authority Name Local Authority Number
Apr-21 06/04/2021 13/04/2021 Darlington 11302
May-21 04/05/2021 11/05/2021 Dudley 20503
Jun-21 01/06/2021 08/06/2021 Hambleton 17902
Jul-21 06/07/2021 13/07/2021 Harrogate 17903
Aug-21 03/08/2021 10/08/2021 Hartlepool 15701
Sep-21 31/08/2021 07/09/2021 Leeds 20604
Oct-21 28/09/2021 05/10/2021 Middlesbrough 15702
Nov-21 26/10/2021 02/11/2021 Newcastle-upon-Tyne 20402
Dec-21 23/11/2021 30/11/2021 North East Lincolnshire 17003
Jan-22 04/01/2022 11/01/2022 North Lincolnshire 17004
Feb-22 01/02/2022 08/02/2022 North Tyneside 20403
Mar-22 01/03/2022 08/03/2022 Northumberland UA 12807
      Ryedale 17905
      Scarborough 17906
      Selby 17907
      Stockton-on-Tees 15704
      Wakefield 20605
      York 17908

Day of transfer: Wednesday

Relevant Month Earliest Data Extraction Date Data Transfer Date Local Authority Name Local Authority Number
Apr-21 07/04/2021 14/04/2021 Aylesbury Vale 10401
May-21 05/05/2021 12/05/2021 Basingstoke & Deane 11701
Jun-21 02/06/2021 09/06/2021 Bedford 10203
Jul-21 07/07/2021 14/07/2021 Central Bedfordshire UA 10205
Aug-21 04/08/2021 11/08/2021 Cheltenham 11601
Sep-21 01/09/2021 08/09/2021 Cherwell 13101
Oct-21 29/09/2021 06/10/2021 Chiltern 10402
Nov-21 27/10/2021 03/11/2021 Colchester 11506
Dec-21 24/11/2021 01/12/2021 Cotswold 11602
Jan-22 05/01/2022 12/01/2022 Craven 17901
Feb-22 02/02/2022 09/02/2022 Dacorum 11902
Mar-22 02/03/2022 09/03/2022 Durham UA 11309
      Forest of Dean 11603
      Gateshead 20401
      Gloucester 11604
      Hertsmere 11904
      Luton 10201
      Milton Keynes 10403
      Oxford 13102
      Richmondshire 17904
      South Buckinghamshire 10404
      South Northamptonshire 12706
      St Albans 11906
      Stevenage 11907
      Stroud 11605
      Tewkesbury 11606
      Three Rivers 11908
      Watford 11909
      West Oxfordshire 13105
      Wiltshire UA 13906
      Wycombe 10405

Day of transfer: Thursday

Relevant Month Earliest Data Extraction Date Data Transfer Date Local Authority Name Local Authority Number
Apr-21 08/04/2021 15/04/2021 Barrow-in-Furness 10902
May-21 06/05/2021 13/05/2021 East Hampshire 11702
Jun-21 03/06/2021 10/06/2021 Eastleigh 11703
Jul-21 08/07/2021 15/07/2021 Elmbridge 13601
Aug-21 05/08/2021 12/08/2021 Epsom & Ewell 13602
Sep-21 02/09/2021 09/09/2021 Fareham 11704
Oct-21 30/09/2021 07/10/2021 Gosport 11705
Nov-21 28/10/2021 04/11/2021 Guildford 13603
Dec-21 25/11/2021 02/12/2021 Isle of Wight 12103
Jan-22 06/01/2022 13/01/2022 Mole Valley 13604
Feb-22 03/02/2022 10/02/2022 New Forest 11708
Mar-22 03/03/2022 10/03/2022 Portsmouth 11709
      Reading 10303
      Redcar & Cleveland 15703
      Reigate & Banstead 13605
      Runnymede 13606
      Rushmoor 11710
      Solihull 20505
      Southampton 11711
      Spelthorne 13607
      Surrey Heath 13608
      Tandridge 13609
      Test Valley 11712
      Waltham Forest 50120
      Waverley 13610
      West Berkshire 10302
      Winchester 11713
      Windsor & Maidenhead 10305
      Woking 13611
      Wokingham 10306

Day of transfer: Monday

Relevant Month Earliest Data Extraction Date Data Transfer Date Local Authority Name Local Authority Number
Apr-21 12/04/2021 19/04/2021 Bournemouth 11201
May-21 10/05/2021 17/05/2021 Christchurch 11202
Jun-21 07/06/2021 14/06/2021 Cornwall UA 10807
Jul-21 12/07/2021 19/07/2021 East Devon 11101
Aug-21 09/08/2021 16/08/2021 East Dorset 11208
Sep-21 06/09/2021 13/09/2021 Exeter 11102
Oct-21 04/10/2021 11/10/2021 North Devon 11104
Nov-21 01/11/2021 08/11/2021 North Dorset 11203
Dec-21 29/11/2021 06/12/2021 Poole 11204
Jan-22 10/01/2022 17/01/2022 Purbeck 11205
Feb-22 07/02/2022 14/02/2022 Slough 10304
Mar-22 07/03/2022 14/03/2022    

Day of transfer: Tuesday

Relevant Month Earliest Data Extraction Date Data Transfer Date Local Authority Name Local Authority Number
Apr-21 13/04/2021 20/04/2021 Bath & North East Somerset 15101
May-21 11/05/2021 18/05/2021 Bracknell Forest 10301
Jun-21 08/06/2021 15/06/2021 Dartford 16103
Jul-21 13/07/2021 20/07/2021 East Hertfordshire 11903
Aug-21 10/08/2021 17/08/2021 Herefordshire 18102
Sep-21 07/09/2021 14/09/2021 Sedgemoor 13302
Oct-21 05/10/2021 12/10/2021 Sevenoaks 16108
Nov-21 02/11/2021 09/11/2021 South Gloucestershire 15104
Dec-21 30/11/2021 07/12/2021 South Hams 11106
Jan-22 11/01/2022 18/01/2022 South Somerset 13305
Feb-22 08/02/2022 15/02/2022 Stafford 13406
Mar-22 08/03/2022 15/03/2022 Taunton Deane 13303
      Teignbridge 11107
      Thanet 16111
      Torbay 11108
      Torridge 11109
      Wandsworth 40111
      West Devon 11110
      West Dorset 11206
      West Somerset 13304
      Weymouth & Portland 11207
      Wirral 20205

Day of transfer: Wednesday

Relevant Month Earliest Data Extraction Date Data Transfer Date Local Authority Name Local Authority Number
Apr-21 14/04/2021 21/04/2021 Birmingham 20501
May-21 12/05/2021 19/05/2021 Bristol 15102
Jun-21 09/06/2021 16/06/2021 Dundee 101902
Jul-21 14/07/2021 21/07/2021 East Dunbartonshire 101802
Aug-21 11/08/2021 18/08/2021 Malvern Hills 18103
Sep-21 08/09/2021 15/09/2021 Mid Devon 11103
Oct-21 06/10/2021 13/10/2021 North Hertfordshire 11905
Nov-21 03/11/2021 10/11/2021 North Warwickshire 13701
Dec-21 01/12/2021 08/12/2021 Nuneaton & Bedworth 13702
Jan-22 12/01/2022 19/01/2022 Rugby 13703
Feb-22 09/02/2022 16/02/2022 Shropshire UA 13207
Mar-22 09/03/2022 16/03/2022 South Staffordshire 13405
      Stratford-upon-Avon 13704
      Telford & Wrekin 13206
      Walsall 20506
      Warwick 13705
      Wolverhampton 20507
      Worcester 18105
      Wychavon 18106
      Wyre Forest 18107

Day of transfer: Thursday

Relevant Month Earliest Data Extraction Date Data Transfer Date Local Authority Name Local Authority Number
Apr-21 15/04/2021 22/04/2021 Aberdeen 101501
May-21 13/05/2021 20/05/2021 Aberdeenshire 101502
Jun-21 10/06/2021 17/06/2021 Angus 101901
Jul-21 15/07/2021 22/07/2021 Argyll & Bute 101801
Aug-21 12/08/2021 19/08/2021 Bromsgrove 18101
Sep-21 09/09/2021 16/09/2021 Clackmannanshire 101201
Oct-21 07/10/2021 14/10/2021 Dumfries & Galloway 101301
Nov-21 04/11/2021 11/11/2021 East Ayrshire 101806
Dec-21 02/12/2021 09/12/2021 East Lothian 101702
Jan-22 13/01/2022 20/01/2022 East Renfrewshire 101808
Feb-22 10/02/2022 17/02/2022 Edinburgh 101701
Mar-22 10/03/2022 17/03/2022 Falkirk 101202
      Fife 101401
      Glasgow 101809
      Highland 101601
      Hounslow 50113
      Inverclyde 101810
      Midlothian 101703
      Moray 101503
      North Ayrshire 101807
      North Lanarkshire 101805
      Orkney Islands 90101
      Pendle 12308
      Perth & Kinross 101903
      Redditch 18104
      Renfrewshire 101812
      Scottish Borders 101101
      Shetland Islands 90102
      South Ayrshire 101811
      South Lanarkshire 101804
      Stirling 101203
      West Dunbartonshire 101803
      West Lothian 101704
      Western Isles (Comhairle nan Eilean Siar) 90103

Day of transfer: Monday

Relevant Month Earliest Data Extraction Date Data Transfer Date Local Authority Name Local Authority Number
Apr-21 19/04/2021 26/04/2021 Arun 13802
May-21 17/05/2021 24/05/2021 Ashford 16101
Jun-21 14/06/2021 21/06/2021 Blaenau Gwent 71401
Jul-21 19/07/2021 26/07/2021 Bridgend 71301
Aug-21 16/08/2021 23/08/2021 Brighton & Hove 14101
Sep-21 13/09/2021 20/09/2021 Caerphilly 71402
Oct-21 11/10/2021 18/10/2021 Canterbury 16102
Nov-21 08/11/2021 15/11/2021 Carmarthenshire 71202
Dec-21 06/12/2021 13/12/2021 Ceredigion 71201
Jan-22 17/01/2022 24/01/2022 Chichester 13803
Feb-22 14/02/2022 21/02/2022 Conwy 71101
Mar-22 14/03/2022 21/03/2022 Crawley 13804
      Denbighshire 71103
      Dover 16104
      Eastbourne 14102
      Flintshire 71104
      Gwynedd 71102
      Isle of Anglesey (Ynys Mon) 71106
      Lewes 14104
      Merthyr Tydfil 71404
      Monmouthshire 71405
      Neath Port Talbot 71302
      Newport 71406
      Oadby & Wigston 12408
      Pembrokeshire 71203
      Powys 71204
      Rhondda Cynon Taff 71303
      Swansea 71304
      Torfaen 71407

Day of transfer: Tuesday

Relevant Month Earliest Data Extraction Date Data Transfer Date Local Authority Name Local Authority Number
Apr-21 20/04/2021 27/04/2021 Adur 13801
May-21 18/05/2021 25/05/2021 Amber Valley 11001
Jun-21 15/06/2021 22/06/2021 Ashfield 13001
Jul-21 20/07/2021 27/07/2021 Bassetlaw 13002
Aug-21 17/08/2021 24/08/2021 Blaby 12401
Sep-21 14/09/2021 21/09/2021 Bolsover 11002
Oct-21 12/10/2021 19/10/2021 Broxtowe 13003
Nov-21 09/11/2021 16/11/2021 Cannock Chase 13401
Dec-21 07/12/2021 14/12/2021 Cardiff 71403
Jan-22 18/01/2022 25/01/2022 Chesterfield 11003
Feb-22 15/02/2022 22/02/2022 Daventry 12702
Mar-22 15/03/2022 22/03/2022 Derby 11004
      Derbyshire Dales 11009
      East Staffordshire 13402
      Erewash 11005
      Folkestone & Hythe 16109
      Gravesham 16105
      Hastings 14103
      Horsham 13805
      Maidstone 16106
      Medway 16107
      Mid Sussex 13806
      North East Derbyshire 11007
      Rother 14105
      Swale 16110
      Tonbridge & Malling 16112
      Tunbridge Wells 16113
      Wealden 14106
      Worthing 13807
      Vale of Glamorgan 71305

Day of transfer: Wednesday

Relevant Month Earliest Data Extraction Date Data Transfer Date Local Authority Name Local Authority Number
Apr-21 21/04/2021 28/04/2021 Basildon 11501
May-21 19/05/2021 26/05/2021 Boston 12501
Jun-21 16/06/2021 23/06/2021 Brecklands 12601
Jul-21 21/07/2021 28/07/2021 Brentwood 11503
Aug-21 18/08/2021 25/08/2021 Broadland 12602
Sep-21 15/09/2021 22/09/2021 Corby 12701
Oct-21 13/10/2021 20/10/2021 East Cambridgeshire 10502
Nov-21 10/11/2021 17/11/2021 East Northamptonshire 12703
Dec-21 08/12/2021 15/12/2021 Gedling 13004
Jan-22 19/01/2022 26/01/2022 Harborough 12403
Feb-22 16/02/2022 23/02/2022 High Peak 11006
Mar-22 16/03/2022 23/03/2022 Hinckley & Bosworth 12404
      Kettering 12704
      Leicester 12405
      Lichfield 13403
      Mansfield 13005
      Melton 12406
      Newark & Sherwood 13006
      Newcastle-under-Lyme 13404
      North West Leicester 12407
      Northampton 12705
      Nottingham 13007
      Rushcliffe 13008
      Rutland 12409
      South Derbyshire 11008
      Staffordshire Moorlands 13407
      Stoke-on-Trent 13408
      Tamworth 13409
      Thurrock 11513
      Wellingborough 12707
      West Suffolk 13508
      Wrexham 71105

Day of transfer: Thursday

Relevant Month Earliest Data Extraction Date Data Transfer Date Local Authority Name Local Authority Number
Apr-21 22/04/2021 29/04/2021 Babergh 13501
May-21 20/05/2021 27/05/2021 Braintree 11502
Jun-21 17/06/2021 24/06/2021 Cambridge 10501
Jul-21 22/07/2021 29/07/2021 Castle Point 11504
Aug-21 19/08/2021 26/08/2021 Chelmsford 11505
Sep-21 16/09/2021 23/09/2021 East Lindsey 12502
Oct-21 14/10/2021 21/10/2021 Epping Forest 11507
Nov-21 11/11/2021 18/11/2021 East Suffolk 13509
Dec-21 09/12/2021 16/12/2021 Fenland 10503
Jan-22 20/01/2022 27/01/2022 Great Yarmouth 12603
Feb-22 17/02/2022 24/02/2022 Harlow 11508
Mar-22 17/03/2022 24/03/2022 Huntingdonshire 10504
      Ipswich 13503
      Lincoln 12503
      Maldon 11509
      Mid Suffolk 13504
      North Kesteven 12504
      North Norfolk 12605
      North Somerset 15103
      Norwich 12606
      Peterborough 10505
      Rochford 11510
      South Cambridge 10506
      South Holland 12505
      South Kesteven 12506
      South Norfolk 12607
      Southend-on-Sea 11511
      Tendring 11512
      Uttlesford 11514
      West Lindsey 12507
      West Norfolk & Kings Lynn 12604

Annex E

HBMS Self-employed Earnings rules

Rule Description
HBHB405 This rule is designed to identify Housing Benefit (HB) claims where the amount of self-assessed earning declared to HB for the HB Customer and/or Partner has not changed for a period of 12 months
HBSA002 This rule is designed to identify a Housing Benefit (HB) customer and/or partner with undeclared Self Assessed (SA) earnings which are less than £10,000 per annum.
HBSA003 This rule is designed to identify HB claimants and/or partners who have declared self-employed earnings which differs from Self-Assessed declarations and result in a potential overpayment of HB.
HBSA004 This rule is designed to identify HB claimants and/or partners who have declared self-employed earnings which differs from Self-Assessed declarations and result in a potential underpayment of HB.

HBMS rules

Rule Description
HBDB101 This rule is designed to identify Housing Benefit (HB) Customers or Partners who have failed to declare that they are in receipt of Industrial Injuries Disability Benefit (IIDB).
HBES105 This rule is designed to identify Housing Benefit (HB) for customer or partners who have stated they are in receipt of Employment and Support Allowance (ESA) Income Related (IR) but there is no match within the ESA system.
HBHB001 This rule is designed to identify concurrent claims to Housing Benefit (HB) by the same person within one Local Authority.
HBHB403 This rule is designed to identify HB/CTB cases with no change to Child Tax Credit or Working Tax Credit in the last 13 months
HBHB501 This rule is designed to identify Housing Benefit (HB) and Council Tax Benefit (CTB) claims showing a dependant aged 19 and over.
HBHB911 This rule is designed to identify concurrent claims to Housing Benefit (HB) by the same person as a customer at two different LAs.
HBIB005 This rule is designed to identify Housing Benefit (HB) customers who have failed to notify the Local Authority of a change of address (within the UK) using PSCS data.
HBIC201 This rule is designed to identify Housing Benefit (HB) customers or partners who have failed to declare that they are in receipt of Carer’s Allowance (CA).
HBIS005 This rule is designed to identify Housing Benefit (HB) customers who have failed to notify the Local Authority of a change of address.
HBIS105 This rule is designed to identify claims to Housing Benefit (HB) made on the basis that Income Support (IS) is in payment, but no current entitlement to this benefit exists.
HBJS055 This rule is designed to identify Housing Benefit (HB) customers who have failed to notify the Local Authority of a change of address.
HBJS105 This rule is designed to identify claims to Housing Benefit (HB) made on the basis the Jobseekers Allowance (JSA) Income Based (IB) is in payment but no current entitlement to the benefit exists.
HBPC005 This rule is designed to identify a Housing Benefit (HB) for customer or partners (if applicable) falsely declaring that Pension Credit (PC) is in payment.
HBRM101 This rule is designed to identify Housing Benefit (HB) customers who have failed to declare a change of address
HBRP103 This rule is designed to identify customers or partners who fail to declare receipt of Retirement Pension (RP) to Housing Benefit (HB).
HBJS212 This rule is designed to identify fraudulent HB claims made on the basis that JSA [C] is in payment.
HBPD001 This rule is designed to identify customers in an English or Welsh prison who have been or are going to be in prison for 13 weeks or more.
HBSP001 This rule is designed to identify customers in a Scottish prison who have been or are going to be in prison for 13 weeks or more.
HBBB001 This rule is designed to identify Housing Benefit (HB) Customers who have failed to declare payment of a Bereavement Benefit (BB).
HBIN004 This rule is designed to identify failure to notify the Local Authority of the death of a customer.
HBUC007 This rule is designed to identify where Universal Credit Housing Costs and Housing Benefit are in payment at the same time.

Annex F

Monthly clerical HBMS MI returns timetable 2021 to 2022

Breaks Dates
End of year Week commencing 29 March 2021
Summer Week commencing 28 June 2021
Christmas Week commencing 20 December 2021 and 27 December 2021

Returns to be submitted to [email protected]

Week 1: Monday

Relevant Month Data Transfer Date Local Authority Name Local Authority Number
Apr-21 06/04/2021 Blackpool 12302
May-21 04/05/2021 Bolton 20101
Jun-21 01/06/2021 Bury 20102
Jul-21 05/07/2021 Cheshire East UA 10609
Aug-21 02/08/2021 Cheshire West & Chester UA 10610
Sep-21 31/08/2021 Chorley 12304
Oct-21 27/09/2021 Fylde 12305
Nov-21 25/10/2021 Halton 10605
Dec-21 22/11/2021 Hyndburn 12306
Jan-22 04/01/2022 Knowsley 20201
Feb-22 31/01/2022 Lancaster 12307
Mar-22 28/02/2022 Liverpool 20202
    Preston 12309

Week 1: Tuesday

Relevant Month Data Transfer Date Local Authority Name Local Authority Number
Apr-21 06/04/2021 Allerdale 10901
May-21 04/05/2021 Blackburn 12301
Jun-21 01/06/2021 Carlisle 10903
Jul-21 06/07/2021 Copeland 10904
Aug-21 03/08/2021 Oldham 20104
Sep-21 31/08/2021 Ribble Valley 12310
Oct-21 28/09/2021 Rochdale 20105
Nov-21 26/10/2021 Rossendale 12311
Dec-21 23/11/2021 Salford 20106
Jan-22 04/01/2022 Sefton 20204
Feb-22 01/02/2022 South Ribble 12312
Mar-22 01/03/2022 St Helens 20203
    Stockport 20107
    Tameside 20108
    Trafford 20109
    Warrington 10608
    West Lancashire 12313
    Wigan 20110
    Wyre 12314

Week 1: Wednesday

Relevant Month Data Transfer Date Local Authority Name Local Authority Number
Apr-21 07/04/2021 Barking & Dagenham 50101
May-21 05/05/2021 Barnet 50102
Jun-21 02/06/2021 Bexley 50103
Jul-21 07/07/2021 Brent 50104
Aug-21 04/08/2021 Bromley 50105
Sep-21 01/09/2021 Broxbourne 11901
Oct-21 29/09/2021 Burnley 12303
Nov-21 27/10/2021 Camden 40101
Dec-21 24/11/2021 Charnwood 12402
Jan-22 05/01/2022 Coventry 20502
Feb-22 02/02/2022 Ealing 50107
Mar-22 02/03/2022 Enfield 50108
    Hackney 40103
    Hammersmith & Fulham 40104
    Hart 11706
    Havant 11707
    Islington 40105
    Lambeth 40107
    Lewisham 40108
    London (City Of) 30101
    Mendip 13301
    Sheffield 20304
    South Oxfordshire 13103
    Southwark 40109
    Swindon 13904
    Vale of White Horse 13104
    Welwyn Hatfield 11910
    Westminster 40112

Week 1: Thursday

Relevant Month Data Transfer Date Local Authority Name Local Authority Number
Apr-21 08/04/2021 Croydon 50106
May-21 06/05/2021 Greenwich 40102
Jun-21 03/06/2021 Haringey 50109
Jul-21 08/07/2021 Harrow 50110
Aug-21 05/08/2021 Hillingdon 50112
Sep-21 02/09/2021 Kensington & Chelsea 40106
Oct-21 30/09/2021 Kingston upon Thames 50114
Nov-21 28/10/2021 Manchester 20103
Dec-21 25/11/2021 Merton 50115
Jan-22 06/01/2022 Newham 50116
Feb-22 03/02/2022 Redbridge 50117
Mar-22 03/03/2022 Richmond upon Thames 50118
    Sandwell 20504
    Sutton 50119
    Tower Hamlets 40110

Week 2: Monday

Relevant Month Data Transfer Date Local Authority Name Local Authority Number
Apr-21 12/04/2021 Barnsley 20301
May-21 10/05/2021 Bradford 20601
Jun-21 07/06/2021 Calderdale 20602
Jul-21 12/07/2021 Doncaster 20302
Aug-21 09/08/2021 East Riding of Yorkshire 17001
Sep-21 06/09/2021 Eden 10905
Oct-21 04/10/2021 Havering 50111
Nov-21 01/11/2021 Kingston upon Hull 17002
Dec-21 29/11/2021 Kirklees 20603
Jan-22 10/01/2022 Plymouth 11105
Feb-22 07/02/2022 Rotherham 20303
Mar-22 07/03/2022 South Lakeland 10906
    South Tyneside 20404
    Sunderland 20405

Week 2: Tuesday

Relevant Month Data Transfer Date Local Authority Name Local Authority Number
Apr-21 13/04/2021 Darlington 11302
May-21 11/05/2021 Dudley 20503
Jun-21 08/06/2021 Hambleton 17902
Jul-21 13/07/2021 Harrogate 17903
Aug-21 10/08/2021 Hartlepool 15701
Sep-21 07/09/2021 Leeds 20604
Oct-21 05/10/2021 Middlesbrough 15702
Nov-21 02/11/2021 Newcastle-upon-Tyne 20402
Dec-21 30/11/2021 North East Lincolnshire 17003
Jan-22 11/01/2022 North Lincolnshire 17004
Feb-22 08/02/2022 North Tyneside 20403
Mar-22 08/03/2022 Northumberland UA 12807
    Ryedale 17905
    Scarborough 17906
    Selby 17907
    Stockton-on-Tees 15704
    Wakefield 20605
    York 17908

Week 2: Wednesday

Relevant Month Data Transfer Date Local Authority Name Local Authority Number
Apr-21 14/04/2021 Aylesbury Vale 10401
May-21 12/05/2021 Basingstoke & Deane 11701
Jun-21 09/06/2021 Bedford 10203
Jul-21 14/07/2021 Central Bedfordshire UA 10205
Aug-21 11/08/2021 Cheltenham 11601
Sep-21 08/09/2021 Cherwell 13101
Oct-21 06/10/2021 Chiltern 10402
Nov-21 03/11/2021 Colchester 11506
Dec-21 01/12/2021 Cotswold 11602
Jan-22 12/01/2022 Craven 17901
Feb-22 09/02/2022 Dacorum 11902
Mar-22 09/03/2022 Durham UA 11309
    Forest of Dean 11603
    Gateshead 20401
    Gloucester 11604
    Hertsmere 11904
    Luton 10201
    Milton Keynes 10403
    Oxford 13102
    Richmondshire 17904
    South Buckinghamshire 10404
    South Northamptonshire 12706
    St Albans 11906
    Stevenage 11907
    Stroud 11605
    Tewkesbury 11606
    Three Rivers 11908
    Watford 11909
    West Oxfordshire 13105
    Wiltshire UA 13906
    Wycombe 10405

Week 2: Thursday

Relevant Month Data Transfer Date Local Authority Name Local Authority Number
Apr-21 15/04/2021 Barrow-in-Furness 10902
May-21 13/05/2021 East Hampshire 11702
Jun-21 10/06/2021 Eastleigh 11703
Jul-21 15/07/2021 Elmbridge 13601
Aug-21 12/08/2021 Epsom & Ewell 13602
Sep-21 09/09/2021 Fareham 11704
Oct-21 07/10/2021 Gosport 11705
Nov-21 04/11/2021 Guildford 13603
Dec-21 02/12/2021 Isle of Wight 12103
Jan-22 13/01/2022 Mole Valley 13604
Feb-22 10/02/2022 New Forest 11708
Mar-22 10/03/2022 Portsmouth 11709
    Reading 10303
    Redcar & Cleveland 15703
    Reigate & Banstead 13605
    Runnymede 13606
    Rushmoor 11710
    Solihull 20505
    Southampton 11711
    Spelthorne 13607
    Surrey Heath 13608
    Tandridge 13609
    Test Valley 11712
    Waltham Forest 50120
    Waverley 13610
    West Berkshire 10302
    Winchester 11713
    Windsor & Maidenhead 10305
    Woking 13611
    Wokingham 10306

Week 3: Monday

Relevant Month Data Transfer Date Local Authority Name Local Authority Number
Apr-21 19/04/2021 Bournemouth 11201
May-21 17/05/2021 Christchurch 11202
Jun-21 14/06/2021 Cornwall UA 10807
Jul-21 19/07/2021 East Devon 11101
Aug-21 16/08/2021 East Dorset 11208
Sep-21 13/09/2021 Exeter 11102
Oct-21 11/10/2021 North Devon 11104
Nov-21 08/11/2021 North Dorset 11203
Dec-21 06/12/2021 Poole 11204
Jan-22 17/01/2022 Purbeck 11205
Feb-22 14/02/2022 Slough 10304
Mar-22 14/03/2022    

Week 3: Tuesday

Relevant Month Data Transfer Date Local Authority Name Local Authority Number
Apr-21 20/04/2021 Bath & North East Somerset 15101
May-21 18/05/2021 Bracknell Forest 10301
Jun-21 15/06/2021 Dartford 16103
Jul-21 20/07/2021 East Hertfordshire 11903
Aug-21 17/08/2021 Herefordshire 18102
Sep-21 14/09/2021 Sedgemoor 13302
Oct-21 12/10/2021 Sevenoaks 16108
Nov-21 09/11/2021 South Gloucestershire 15104
Dec-21 07/12/2021 South Hams 11106
Jan-22 18/01/2022 South Somerset 13305
Feb-22 15/02/2022 Stafford 13406
Mar-22 15/03/2022 Taunton Deane 13303
    Teignbridge 11107
    Thanet 16111
    Torbay 11108
    Torridge 11109
    Wandsworth 40111
    West Devon 11110
    West Dorset 11206
    West Somerset 13304
    Weymouth & Portland 11207
    Wirral 20205

Week 3: Wednesday

Relevant Month Data Transfer Date Local Authority Name Local Authority Number
Apr-21 21/04/2021 Birmingham 20501  
May-21 19/05/2021 Bristol 15102  
Jun-21 16/06/2021 Dundee 101902  
Jul-21 21/07/2021 East Dunbartonshire 101802  
Aug-21 18/08/2021 Malvern Hills 18103  
Sep-21 15/09/2021 Mid Devon 11103  
Oct-21 13/10/2021 North Hertfordshire 11905  
Nov-21 10/11/2021 North Warwickshire 13701  
Dec-21 08/12/2021 Nuneaton & Bedworth 13702  
Jan-22 19/01/2022 Rugby 13703  
Feb-22 16/02/2022 Shropshire UA 13207  
Mar-22 16/03/2022 South Staffordshire 13405  
    Stratford-upon-Avon 13704  
    Telford & Wrekin 13206  
    Walsall 20506  
    Warwick 13705  
    Wolverhampton 20507  
    Worcester 18105  
    Wychavon 18106  
    Wyre Forest 18107  

Week 3: Thursday

Relevant Month Data Transfer Date Local Authority Name Local Authority Number
Apr-21 22/04/2021 Aberdeen 101501
May-21 20/05/2021 Aberdeenshire 101502
Jun-21 17/06/2021 Angus 101901
Jul-21 22/07/2021 Argyll & Bute 101801
Aug-21 19/08/2021 Bromsgrove 18101
Sep-21 16/09/2021 Clackmannanshire 101201
Oct-21 14/10/2021 Dumfries & Galloway 101301
Nov-21 11/11/2021 East Ayrshire 101806
Dec-21 09/12/2021 East Lothian 101702
Jan-22 20/01/2022 East Renfrewshire 101808
Feb-22 17/02/2022 Edinburgh 101701
Mar-22 17/03/2022 Falkirk 101202
    Fife 101401
    Glasgow 101809
    Highland 101601
    Hounslow 50113
    Inverclyde 101810
    Midlothian 101703
    Moray 101503
    North Ayrshire 101807
    North Lanarkshire 101805
    Orkney Islands 90101
    Pendle 12308
    Perth & Kinross 101903
    Redditch 18104
    Renfrewshire 101812
    Scottish Borders 101101
    Shetland Islands 90102
    South Ayrshire 101811
    South Lanarkshire 101804
    Stirling 101203
    West Dunbartonshire 101803
    West Lothian 101704
    Western Isles (Comhairle nan Eilean Siar) 90103

Week 4: Monday

Relevant Month Data Transfer Date Local Authority Name Local Authority Number
Apr-21 26/04/2021 Arun 13802
May-21 24/05/2021 Ashford 16101
Jun-21 21/06/2021 Blaenau Gwent 71401
Jul-21 26/07/2021 Bridgend 71301
Aug-21 23/08/2021 Brighton & Hove 14101
Sep-21 20/09/2021 Caerphilly 71402
Oct-21 18/10/2021 Canterbury 16102
Nov-21 15/11/2021 Carmarthenshire 71202
Dec-21 13/12/2021 Ceredigion 71201
Jan-22 24/01/2022 Chichester 13803
Feb-22 21/02/2022 Conwy 71101
Mar-22 21/03/2022 Crawley 13804
    Denbighshire 71103
    Dover 16104
    Eastbourne 14102
    Flintshire 71104
    Gwynedd 71102
    Isle of Anglesey (Ynys Mon) 71106
    Lewes 14104
    Merthyr Tydfil 71404
    Monmouthshire 71405
    Neath Port Talbot 71302
    Newport 71406
    Oadby & Wigston 12408
    Pembrokeshire 71203
    Powys 71204
    Rhondda Cynon Taff 71303
    Swansea 71304
    Torfaen 71407

Week 4: Tuesday

Relevant Month Data Transfer Date Local Authority Name Local Authority Number
Apr-21 27/04/2021 Adur   13801
May-21 25/05/2021 Amber Valley   11001
Jun-21 22/06/2021 Ashfield   13001
Jul-21 27/07/2021 Bassetlaw   13002
Aug-21 24/08/2021 Blaby   12401
Sep-21 21/09/2021 Bolsover   11002
Oct-21 19/10/2021 Broxtowe   13003
Nov-21 16/11/2021 Cannock Chase   13401
Dec-21 14/12/2021 Cardiff   71403
Jan-22 25/01/2022 Chesterfield   11003
Feb-22 22/02/2022 Daventry   12702
Mar-22 22/03/2022 Derby   11004
    Derbyshire Dales   11009
    East Staffordshire   13402
    Erewash   11005
    Folkestone & Hythe   16109
    Gravesham   16105
    Hastings   14103
    Horsham   13805
    Maidstone   16106
    Medway   16107
    Mid Sussex   13806
    North East Derbyshire   11007
    Rother   14105
    Swale   16110
    Tonbridge & Malling   16112
    Tunbridge Wells   16113
    Wealden   14106
    Worthing   13807
    Vale of Glamorgan   71305

Week 4: Wednesday

Relevant Month Data Transfer Date Local Authority Name Local Authority Number
Apr-21 28/04/2021 Basildon 11501
May-21 26/05/2021 Boston 12501
Jun-21 23/06/2021 Brecklands 12601
Jul-21 28/07/2021 Brentwood 11503
Aug-21 25/08/2021 Broadland 12602
Sep-21 22/09/2021 Corby 12701
Oct-21 20/10/2021 East Cambridgeshire 10502
Nov-21 17/11/2021 East Northamptonshire 12703
Dec-21 15/12/2021 Gedling 13004
Jan-22 26/01/2022 Harborough 12403
Feb-22 23/02/2022 High Peak 11006
Mar-22 23/03/2022 Hinckley & Bosworth 12404
    Kettering 12704
    Leicester 12405
    Lichfield 13403
    Mansfield 13005
    Melton 12406
    Newark & Sherwood 13006
    Newcastle-under-Lyme 13404
    North West Leicester 12407
    Northampton 12705
    Nottingham 13007
    Rushcliffe 13008
    Rutland 12409
    South Derbyshire 11008
    Staffordshire Moorlands 13407
    Stoke-on-Trent 13408
    Tamworth 13409
    Thurrock 11513
    Wellingborough 12707
    West Suffolk 13508
    Wrexham 71105

Week 4: Thursday

Relevant Month Data Transfer Date Local Authority Name Local Authority Number
Apr-21 29/04/2021 Babergh 13501
May-21 27/05/2021 Braintree 11502
Jun-21 24/06/2021 Cambridge 10501
Jul-21 29/07/2021 Castle Point 11504
Aug-21 26/08/2021 Chelmsford 11505
Sep-21 23/09/2021 East Lindsey 12502
Oct-21 21/10/2021 Epping Forest 11507
Nov-21 18/11/2021 East Suffolk 13509
Dec-21 16/12/2021 Fenland 10503
Jan-22 27/01/2022 Great Yarmouth 12603
Feb-22 24/02/2022 Harlow 11508
Mar-22 24/03/2022 Huntingdonshire 10504
    Ipswich 13503
    Lincoln 12503
    Maldon 11509
    Mid Suffolk 13504
    North Kesteven 12504
    North Norfolk 12605
    North Somerset 15103
    Norwich 12606
    Peterborough 10505
    Rochford 11510
    South Cambridge 10506
    South Holland 12505
    South Kesteven 12506
    South Norfolk 12607
    Southend-on-Sea 11511
    Tendring 11512
    Uttlesford 11514
    West Lindsey 12507
    West Norfolk & Kings Lynn 12604