Corporate report

Issue briefing: HMRC’s 2013 to 2014 half-yearly performance

In this issue briefing, HMRC assesses its performance against a range of compliance, operational and customer service measures for April to September 2013.

• From: HM Revenue & Customs
• Published: 29 November 2013
• Last updated: 23 January 2014 — See all updates

Documents

How are we doing? HMRC’s 2013 to 2014 half-yearly performance

HTML

How are we doing? HMRC’s 2013 to 2014 half-yearly performance

PDF, 552 KB, 2 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email [email protected]. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

We look at a range of compliance, operational and customer service measures throughout the year to assess our performance. Results for April to September 2013 show a strong start to the year on securing additional tax revenues, but our customer service standards are below where we want them to be.

Published 29 November 2013
Last updated 23 January 2014 + show all updates

1. 23 January 2014

   Added a HTML version of the attachment - How are we doing? HMRC’s 2013-14 half-yearly performance.

2. 29 November 2013

   First published.