Guidance
How to deal with customers of different ages: caseworker guidance
Tells HM Passport Office staff how guidance changes for customers when they move across an age boundary while we are processing their application.
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Details
This guidance tells HM Passport Office staff how guidance changes for customers when they move across an age boundary while we are processing their application (for example, turn 12 or 16).
Updates to this page
Published 21 March 2024Last updated 3 July 2024 + show all updates
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Guidance updated to tell examiners the process they must follow if a child turns 12 during the application process.
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First published.