Guidance

Immigration Telephone Advice Services Contract 2019

Contract documents for the 2019 Immigration Telephone Advice Services Contract.

• From: Legal Aid Agency
• Published: 4 March 2019
• Last updated: 14 January 2021 — See all updates

Documents

Immigration Telephone Advice Services Contract 2019 Contract for Signature

PDF, 172 KB, 3 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email [email protected]. Please tell us what format you need. It will help us if you say what assistive technology you use.

Immigration Telephone Advice Services Contract 2019 Standard Terms

PDF, 646 KB, 92 pages

Annex 1 - Specification

PDF, 310 KB, 19 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email [email protected]. Please tell us what format you need. It will help us if you say what assistive technology you use.

Annex 2 - Payment Annex

PDF, 243 KB, 4 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email [email protected]. Please tell us what format you need. It will help us if you say what assistive technology you use.

Annex 3 - KPI Annex

PDF, 255 KB, 2 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email [email protected]. Please tell us what format you need. It will help us if you say what assistive technology you use.

Annex 4 - IT Requirements

PDF, 108 KB, 2 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email [email protected]. Please tell us what format you need. It will help us if you say what assistive technology you use.

Annex 5 - Complaints

PDF, 147 KB, 4 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email [email protected]. Please tell us what format you need. It will help us if you say what assistive technology you use.

Annex 6 - Implementation Plan

PDF, 314 KB, 2 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email [email protected]. Please tell us what format you need. It will help us if you say what assistive technology you use.

Annex 7 - Reporting Requirements

PDF, 121 KB, 2 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email [email protected]. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

The Immigration Telephone Advice Services Contract 2019 consists of the:

• Contract for Signature
• Standard terms

Annex(es)

• Annex 1 - Specification
• Annex 2 - Payment Annex
• Annex 3 - KPI Annex
• Annex 4 - IT Requirements
• Annex 5 - Complaints
• Annex 6 - Implementation Plan
• Annex 7 - Reporting Requirements

Standard terms

The standard terms govern the commercial relationship between the Legal Aid Agency (LAA) and provider.

• Immigration Telephone Advice Services Contract 2019: Standard terms

Specification

The specification sets out the rules governing the provision of immigration telephone advice contract work.

Draft sample contract for signature

The contract for signature gives effect to the 2019 contract as a whole. This is a sample contract for signature for illustration.

• Immigration Telephone Advice Services Contract 2019: Contract for Signature

Supervisor-self declaration form and guidance

These documents set out the requirements that supervisors must satisfy.

• Supervisor Self-Declaration Form - Immigration and Asylum Supervisor Self-Declaration
• Guidance on completing supervisor declaration forms.

LAA data security requirements and guidance

These documents comprise the basic requirements that providers must meet to maintain the security of data processed on behalf of or with LAA.

Further documents

You can also use the following guidance and documents:

• Indemnities and guarantee forms

Published 4 March 2019
Last updated 14 January 2021 + show all updates

1. 14 January 2021

   Immigration Telephone Advice Contract Standard Terms updated.

2. 4 March 2019

   Update to link Bullet points to Documents

3. 4 March 2019

   First published.