Immigration Telephone Advice Services from June 2021
Information for organisations interested in applying to deliver Immigration Telephone Advice Services from June 2021
Applies to England and Wales
Documents
Details
Latest Updates
30 April 2021 – Publication of a cancellation notice relating to the procurement process for Immigration Telephone Advice Services in England and Wales from 1 June 2021
Today the LAA has cancelled the procurement process for ITA services from 1st June 2021. The cancellation notice can be found in the ‘documents’ section above.
Previous Updates
4 January 2021 - Frequently Asked Questions
The deadline to ask questions about the content of the ITA Information For Applicants (IFA) passed at 5pm on the 18 December 2020. In the IFA we indicated that a final FAQs document would be published in the week commencing 4 January 2020. However, we have received no questions we consider to be of wider interest and as a result no FAQ will be published. ####10 December 2020 - Tender opportunity opens for the delivery of Immigration Telephone Advice Services from 1 June 2021 A new tender opportunity for the delivery of Immigration Telephone Advice (ITA Services) has opened today.
The deadline for submitting tenders is 9am on 18 January 2021.
We are inviting applicants who meet the minimum tender requirements to submit a tender for an Immigration Telephone Advice Contract (ITA Contract) to deliver ITA Services for 15 months from 1 June 2021 to 31 August 2022, subject to contractual provisions for extension and early termination.
The LAA is seeking to let two ITA Contracts of equal size to two separate organisations.
Organisations wishing to apply will need to submit a response to both the:
- Selection Questionnaire; and
- ITA Invitation to Tender
Further information on this procurement process, including the requirements applicants will need to meet, can be found in the Information for Applicants (IFA) document in the ‘documents’ section above.
Contract documentation is available on the Immigration Telephone Advice Services Contract 2021 page.
All tenders must be submitted using the e-Tendering system.
A helpline has been set up to support you if you have technical problems with the e-Tendering system: [email protected]; 0800 069 8630. Lines are open from 8am to 6pm Monday to Friday.
If you have any questions about the content of the IFA these must be raised through the e-Tendering system by 5pm on 18 December 2020.
Questions of wider interest will be collated and answered through a frequently asked questions document that will be published on this webpage during the week commencing 4 January 2021.
Updates to this page
Published 10 December 2020Last updated 30 April 2021 + show all updates
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updated the style of the title
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Changes to the ITA Tender
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First published.