Independent report

DfT: Independent Complaints Assessor report for 2011 to 2013

Report covering complaints referred for Independent Complaints Assessor review between 1 April 2011 and 31 March 2013.

• From: Department for Transport
• Published: 4 November 2013

Documents

Independent Complaints Assessor report to Department for Transport for 2011 to 2013

PDF, 454 KB, 42 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email [email protected]. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

This report covers complaints referred for Independent Complaints Assessor (ICA) review between 1 April 2011 and 31 March 2013 inclusive and completed before 1 September 2013.

The ICA independently reviews complaints about services delivered by executive agencies of the Department for Transport.

The Department for Transport executive agencies are:

• Highways Agency
• Driving Standards Agency
• Driver and Vehicle Licensing Agency
• Vehicle Certification Agency
• Maritime and Coastguard Agency
• Vehicle and Operator Services Agency

Published 4 November 2013